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About the AHEGS
An Australian Higher Education Graduation Statement (AHEGS) provides a snapshot of your qualification upon completion, including:
- detail about your course
- your unit results and academic achievements
- institution information for Queensland University of Technology
- a summary of the Australian higher education system.
The AHEGS assists with the national and international recognition of Australian qualifications and helps graduates seek employment and further study.
The Australian government sets the format of the graduation statement to ensure consistency across institutions.
The AHEGS includes several security features to ensure its authenticity.
Although there are similarities between an AHEGS and academic record, there are several differences.
- AHEGS
- Is only available once you graduate (from December 2012 onwards).
- Lists your unit results and includes extra information about your course, the university and the Australian higher education system.
- Includes only one course per statement.
- Academic record
- Can be issued at any time during your course or after you graduate.
- Lists your unit results and brief detail about your course.
- Includes unit results from one or more courses.
Who receives an AHEGS?
If you graduate from a QUT accredited award course from December 2012 onwards, you'll receive an AHEGS. The AHEGS is not available if you graduated before December 2012.
Double-degree graduates will receive one statement for each degree.
Accessing your AHEGS
You can access a digital or hardcopy AHEGS if you graduate from December 2012 onwards.
If you require one for employment or government purposes, see the 'Proving your record is genuine' section below to check which type of AHEGS you may need.
If you've previously graduated and you're requesting a new AHEGS, it will contain details as per your conferral date. The name you had registered with QUT at the time of your conferral will be included and is not able to be updated as per Australian government guidelines.
If you have a sanction on your student account, we may not be able to issue you your AHEGS.
Digital
If you graduate:
- from December 2018 onwards, you'll receive your digital AHEGS automatically
- between December 2012 and December 2018, you can request a digital AHEGS from us.
When you graduate or request a digital AHEGS, we'll issue your digital AHEGS through My eQuals and send an email to your personal email address with a link.
Using the link, you'll be able to create a new My eQuals account or sign in to your existing account to access your digital documents.
More information on digital documents
Request a digital AHEGS if you graduated between December 2012 and September 2018
More information on digital documents
Request a digital AHEGS if you graduated between December 2012 and September 2018
Once we've issued your documents, we'll send the My eQuals email to the personal email address you've provided to QUT. The email will contain a link to a 'Registration' page to create a new account or a 'Sign in' page if you've previously registered.
If you're registering for the first time
If you've waited the processing time and you still haven't received the My eQuals email from 'noreply@myequals.net', check you spam or junk folder.
If you still haven't received the email, we'll resend it to you if you email us at askqut@qut.edu.au.
In your email:
- provide your full name, student number, date of birth, address and course name for identification purposes
- confirm the personal email address you've provided to QUT.
Once you've received the email and signed in, you'll be able to access your digital documents.
If you've previously registered
You can sign in to My eQuals using the personal email address you registered with and your password.
If you can't remember the email address you registered with, email us at askqut@qut.edu.au and provide your full name, student number, date of birth, address and course name for identification purposes.
If you're having issues with your password, you can reset it by clicking on the ‘Can't Sign In?' link on the My eQuals 'Sign in' page.
If you'd still like a copy of the My eQuals email, email us at askqut@qut.edu.au using identification details as listed in the section above.
If you're registering for the first time
You'll need to use the link in the My eQuals email sent to the personal email account you've provided to QUT. The email, from 'noreply@myequals.net', will contain a link to a 'Registration' page to create a new account.
You'll need to register with the personal email address you've provided to us.
If you still can't register, email us at askqut@qut.edu.au.
In your email:
- provide your full name, student number, date of birth, address and course name for identification purposes
- confirm the personal email address you've provided to QUT.
If you've previously registered
You can sign in to My eQuals using the personal email address you registered with and your password.
If you can't remember the email address you registered with, email us at askqut@qut.edu.au and provide your full name, student number, date of birth, address and course name for identification purposes.
If you're having issues with your password, you can reset it by clicking on the ‘Can't Sign In?' link on the My eQuals 'Sign in' page.
If you're still having issues, email us at askqut@qut.edu.au using identification details as listed in the section above.
When you register, you need to use the personal email address you've provided to QUT. You'll then need to sign in with this personal email address and your password.
If you can't remember the email address you registered with, email us at askqut@qut.edu.au and provide your full name, student number, date of birth, address and course name for identification purposes.
If you recently graduated and your personal email address was incorrect in your HiQ personal profile, email your new details to askqut@qut.edu.au from your student email account and include your full name and student number.
Hard copy
If you:
- graduate from December 2018 onwards, you can request a hardcopy AHEGS
- graduated between December 2012 and December 2018, a hardcopy AHEGS was issued automatically.
You can request additional hard copies at any time after you graduate.
If your AHEGS needs to be certified or verified for employment or government purposes, you can request it when you apply for your AHEGS. See the 'Proving your record is genuine' section below for further information.
Costs and processing times
The cost of an AHEGS and the processing time both depend on the type of AHEGS you select.
Costs are non-refundable once your AHEGS has been issued.
| AHEGS type | AHEGS cost | Processing time |
|---|---|---|
| Digital graduating after December 2018 |
Free | Within five working days of your conferral. |
| Digital graduating between December 2012 and September 2018 |
$15 | Up to five working days from when payment is received. |
| Hardcopy | $30 |
Five working days plus postage time. If you need your AHEGS processed faster, see the priority service section. |
If you require urgent processing for a hardcopy version, a priority service is available for an extra $20.
You can choose to collect your AHEGS from HiQ or have it delivered via express post in Australia or courier overseas.
If you lodge your request:
- by 12pm Monday to Friday (excluding public holidays), we'll produce and send your request within three hours
- after 12pm Monday to Friday (excluding public holidays), we'll produce and send the AHEGS early the next working day.
The priority service isn't available when you nominate someone else to collect your AHEGS.
Receiving your AHEGS
Various collection and delivery options are available.
Digital
We'll send an email with a link to My eQuals to your personal email address from 'noreply@myequals.net'.
Hard copy
You can collect your AHEGS free from HiQ.
Express postage in Australia costs $10, or $30 for overseas courier.
Receiving by mail
We'll send it to the address on your request form.
If you ordered a hardcopy AHEGS but don't receive it after waiting the processing and postage time, and your address was correct, check with your local mail delivery centre.
If you still haven't received your AHEGS, email the details to askqut@qut.edu.au. In your email, include your QUTPay receipt reference number and provide your full name, student number, date of birth, address and course name for identification purposes.
Collecting in person
You can also arrange to collect your AHEGS or nominate someone else to collect your AHEGS from HiQ.
If you can't collect your AHEGS you can nominate someone else to collect it.
You'll need to submit a written authorisation at least three hours before collection either through your QUT email, a third party authorisation form (no priority option) or power of attorney.
The person collecting your document will need to show photo identification such as a passport, Australian drivers licence or Australian proof of age card.
You need to send the email from your official QUT email address. Send an email to askqut@qut.edu.au with the subject 'Authorising third party collection'. We need to receive the email at least three hours before the pick-up time.
This email needs to confirm that you provide your authority for QUT to release your document to this person. It needs to include the full legal name and date of birth of the person you are authorising to collect your document.
You need to submit a Third Party Authorisation (TPA form) which confirms the full legal name and date of birth of the person who is collecting on your behalf. Third party authority can take up to three days to process.
The priority processing service isn't available when you submit the third party authorisation form.
The person collecting your document needs to show an original or legally certified copy of the complete power of attorney document issued in Australia, indicating their full legal name and date of birth.
Proving your AHEGS is genuine
Various organisations in Australia and overseas may need proof that your AHEGS is genuine before they'll accept it for employment or government purposes.
To prove your AHEGS is genuine, you may need to have it either:
- certified
- verified and legalised.
You'll first need to check with the organisation which type they require for your purpose.
If you need your AHEGS certified as true and accurate, we can check it and stamp it with our official QUT date stamp.
We can only certify hardcopy AHEGS.
To have your AHEGS certified, you can either:
- request it when you apply for your AHEGS
- take your AHEGS to HiQ.
Some overseas organisations may request an AHEGS to be issued with an apostille or an authentication certificate issued by the Department of Foreign Affairs and Trade (DFAT). This is called 'legalisation'.
Before you can have your AHEGS legalised, we first need to verify it as true and accurate by checking it then stamping it with our QUT DFAT stamp and signing it with a registered signature.
Only hardcopy AHEGS can be verified and legalised. Digital AHEGS can't be verified or used as an official record to be legalised by DFAT.
To have your AHEGS verified, you can either:
- request it when you apply for your AHEGS
- take your AHEGS to HiQ.
After we verify your AHEGS, you'll need to submit it to DFAT who will confirm that the stamp and signature on your AHEGS is genuine and will legalise it by issuing an apostille or authentication certificate.
More about verifying your AHEGS for overseas use
Legalise your AHEGS through DFAT
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