The decision of the Appeals Committee is final within the university (Academic Progress Policy). 

The QUT Student Ombudsman is unable to make a fresh decision on your appeal against exclusion, but can investigate whether QUT followed policy and procedure in arriving at the decision to dismiss your appeal (Student Ombudsman Office Policy).  

You can however, apply to an external agency such as the Queensland Ombudsman, for a review of the university’s management of your matter.

International students wishing to apply to the Queensland Ombudsman are required to lodge an application to the Queensland Ombudsman within 20 days of receiving their outcome of show cause notice and to submit evidence of their application to QUT Student Administration department by email: uap@qut.edu.au and copy to ombudsman@qut.edu.au. 

The QUT Student Administration department regulates processes associated with student fees including financial obligations and fee refunds. 

The QUT Student Ombudsman is unable to make a fresh decision on any fee-related decision but can assist by providing advice on your fee matter, linking you to relevant support services and investigating if you believe QUT policy and procedure was not correctly applied in your case.

The scope of the Student Ombudsman’s is limited by the QUT Manual of Policy and Procedures to grievances raised by current or immediate past QUT students arising from QUT teaching, learning, research or administrative activities.

As such if you have not yet commenced study at QUT, it is likely that we would be unable to assist you. Please feel free to contact our for clarification.

In some instances, students may not be comfortable or cannot approach the relevant person or QUT department directly to try and resolve their matter.

You can contact the Student Ombudsman who can review your matter and provide advice on appropriate next steps. The Student Ombudsman may be able to assist with the resolution of your matter or advise how you could informally approach the person or QUT department concerned. 

Students are encouraged to resolve issues informally in the first instance, directly with the parties involved as outlined in Grievance resolution procedures for student related grievances. 

You can request for our office to relay your feedback to the Head of School. We will check if you wish to disclose your identity when relaying the feedback or if you wish to remain anonymous.

There may be limitations on the extent to which anonymous enquiries can be fully investigated and resolved.

Currently enrolled QUT students can also provide feedback by completing the Student Voice Survey (QUT login required).

If you do not agree with your final grade awarded at the end of semester, you can seek a review of grade.

As a first step, you will need to meet with your unit coordinator within five working days of results being released, to go over your assessment.  If you are unable to meet with the unit coordinator, or if you do not agree with the outcome of your meeting, you can request a school level review of your grade. You should apply for a school level review normally within 10 working days of results being released.  

If you are not satisfied with the outcome of the school level review, you can apply for a faculty level review. You must apply within five working days of receiving the outcome of the school level review.
 
Information about the procedures, how to apply and the requirements for each stage of the review process is on the HiQ website (QUT login required) . You can request that all your assessments be reviewed.

It is important to note that a School and Faculty level review of unit grade may result in: 

1. no change or;
2. a less favourable outcome or;
3. a more favourable outcome.

Your course structure tells you the units you need to complete each semester. You should follow your course structure to ensure correct course progression and completion of your studies on time.

If you do not or are unable to follow the course structure, you will need to plan your studies to consider unit requisites and when units will be offered, ensuring you complete the requirements of your course. You should get advice about your study plan and enrolment. Contact HiQ for assistance.

Please note that if you are an international student, you are required to complete your studies within your Confirmation of Enrolment (CoE) timeframe.