What is a complimentary course completion letter?

A complimentary course completion letter is emailed to international students when they successfully complete an award course at QUT.

All other students who require confirmation of studies, including qualifications, can request a verification of studies.

What appears on my complimentary course completion letter?

The complimentary course completion letter includes:

• your full name
• your date of birth
• the course title
• study commencement and completion dates
• attendance mode and type
• the language of instruction.

As this letter is produced prior to award conferral it doesn't state that the award has been conferred.

When will I receive my complimentary course completion letter?

We produce and email letters every Monday (or next business day) to international students who've completed their award course in the previous seven days.

You'll only receive an email when you're completed.

How do I receive my letter?

We email your official course completion letter to your HiQ website 'preferred' email address. Your student email address remains available to you after you leave QUT, but, when you receive your letter we recommend you save a copy in a secure place so you can reprint it.

What happens if I don't receive the email and letter?

You'll be emailed the letter as long as you're an international student who has completed an award course and don't have a sanction on your QUT account that would prevent us from issuing your letter (such as outstanding fees or library loans).

If you haven't received your letter, please follow the steps below before contacting us:

1. Check your student email thoroughly.
2. Check the HiQ website to confirm you're Course status is 'Completed'.
3. Check if you have an outstanding sanction.

If you're still not sure why you haven't received a letter, email askqut@qut.edu.au from your student email account and include your full name and student number and we'll investigate.

Will QUT verify/certify a copy of the letter?

If you need QUT to stamp the official letter with a QUT stamp (for government purposes, for example), we'll be happy to assist. Please bring a copy of the letter to HiQ on campus or email us at askqut@qut.edu.au from your student email account and include your full name and student number.

What happens if I can't find the copy of the letter and I need a new copy?

We'll email you one additional copy of the letter within six months of your course completion date. After the six months, charges apply for a replacement letter.

Can I talk to someone about my letter?

Please email askqut@qut.edu.au from your student email account and include your full name and student number.