Unpaid fees - QUT - QUT Portal

If you're not eligible to defer your tuition fees to a HELP loan, or choose not to, you are expected to make upfront payment by the due date shown on your tax invoice.

If you're experiencing financial difficulties, you may be eligible for financial assistance.

You owe money from a previous semester

If you owe money from a previous semester or teaching period, any payment you make will go towards that debt before paying the fees from your current tax invoice.

This means you may be penalised for not paying your full fees for the current semester and sanctions may be applied to your student account.

Make sure you check your balance so that you know exactly what you need to pay. When you pay your fees, you can change the amount you're paying so that it includes any debt from previous semesters.

You missed the due date and also didn't pay your fees by the census date

Domestic fee paying and International students

If you're a Domestic fee-paying or International student, you will receive a late payment fee and a sanction will be applied to your student account. The late payment fee and your unpaid tuition fees must be paid immediately.

Commonwealth Supported Place (CSP) students

If you're a CSP student and pay your tuition fees upfront, your enrolment will be cancelled in accordance with the Australian Government's Higher Education Support Act (2003) (HESA). Under HESA, QUT has no discretion to accept payments or tax file numbers after the census date. For more information, please visit the Study Assist website.

You owe $1,000 or more after the census date

Domestic fee paying students

If you're an Australian citizen or permanent visa holder, or a New Zealand citizen, your enrolment for the current semester or teaching period will be cancelled.

If you want to re-enrol, you must pay your tuition fees, Student Services and Amenities fees, and a late fee by the reinstatement deadline given to you.

If you still don't pay, your enrolment in your unit will be cancelled and you'll have to re-enrol in a future teaching period.

Returning to study

International students

If you’re an international student, your enrolment for the current semester or teaching period will be cancelled. If you want to re-enrol, you must pay your tuition fees and a late fee by the appeal deadline provided in the Cancellation of Enrolment letter emailed to you.

If you still do not pay, your enrolment in your course will be cancelled and you'll have to reapply for the course if you want to return to study. You will also be subject to international tuition cancellation charges.

We will also notify the Australian Government and your visa may be cancelled.

You didn't pay your Student Services and Amenities fees

If you didn't pay your Student Services and Amenities Fees, or if eligible, submit a valid SA-HELP form by the census date, a sanction will have been applied to your student account. The sanction will apply until your outstanding fees are paid in full.

What happens if you have a sanction applied

The type of sanction applied will depend on the amount you owe.

How to request a review

If you believe that you made payment or that we’ve made a procedural error, you can request a review by contacting us using the details in your cancellation of enrolment correspondence.

Review requests must be submitted within 10 working days of receiving notification your appeal deadline has expired. We’ll email you to confirm we’ve received your request.

What happens after you request a review

The Director (or delegate) of Student Administration will consider your circumstances, any information you included in your review request and the requirements of relevant policy and legislation.

The Director (or delegate) will then determine whether or not a procedural error occurred. You’ll be emailed the outcome of your review request within 20 working of days of us receiving it.

If you're unhappy with how we handled your review

If you believe we have not followed policy and procedure in arriving at the review decision, you can seek advice or lodge a complaint with the QUT Student Ombudsman. The Ombudsman is responsible for administering QUT’s student related complaints policy.

However, the decision of the Director (or delegate) is final within QUT. The QUT Student Ombudsman is unable to make a fresh decision on the review outcome. The QUT Student Ombudsman can only assess whether the review process and decision complied with QUT's established policies and procedures.

If you are unhappy with the outcome from the QUT Student Ombudsman, you have the right to seek external review from an agency such as the National Student Ombudsman. If you hold an international student visa, you also have the right to contact the National Student Ombudsman if you believe that procedures outlined in the National Code have not been correctly followed by the University.

If you decide to apply for an external review from the National Student Ombudsman or other agency, please advise the QUT Student Ombudsman of your application by sending an email to ombudsman@qut.edu.au.