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Accessing qualifications online: My eQuals

About My eQuals

Find out more information about My eQuals

This is a story of engineers, lawyers, artists, psychiatrists, and doctors in the making, of university students, all of them working toward one thing: it's their ticket to work to further study and to their dreams.

However, certifying this ticket to apply for a job or further study can be complicated.

They'll need to call, book, queue, pay, print, post, receive, copy, certify and then send.

To prevent fraud, the recipient will again need to contact the university for verification.

This story seems excessive, right?

Introducing My eQuals, your online academic record.

It's a safe and trusted platform endorsed by some of the world's leading educational institutions.

Using My eQuals, universities can issue certified documents online which students can access anytime and share with anyone anywhere in the world, and recipients can feel safe in knowing the documents have come from a verified source.

It all equals a quick, secure and trusted transaction for all.

My eQuals, now that's a better story.

On this page

My eQuals is used by Australian and New Zealand universities to securely store official digital qualifications.

Through My eQuals, you can:

  • access your official documents at any time
  • share them with potential employers, educational institutions and others.

It uses cryptographic protection to ensure official documents are secure.

Find out more about My eQuals

Digital documents you can access

These official digital documents are available online through My eQuals:

Academic records
Available on request for studies from 1986 onwards.
Australian Higher Education Graduation Statements (AHEGS)
Issued automatically if you graduate after December 2018.
Available on request if you graduated between December 2012 and September 2018.
Parchments
Issued automatically if you graduate after September 2019.
Available on request if you graduated before September 2019.

How to access your documents

If you're graduating, make sure you list a personal email address in your HiQ personal profile so you can access your official digital documents after you graduate.

When you graduate or request a digital document, we'll issue your digital documents through My eQuals and send an email to your personal email address with a link.

Using the link, you'll be able to create a new My eQuals account or sign in to your existing account to access your digital documents.
 

Once we've issued your documents, we'll send the My eQuals email to the personal email address you've provided to QUT. The email will contain a link to a 'registration' page to create a new account or a 'sign in' page if you've previously registered. 

If you're registering for the first time

If you've waited the processing time and you still haven't received the My eQuals email from 'noreply-equals@qut.edu.au', check you spam or junk folder.

If you still haven't received the email, we'll resend it to you if you email us at askqut@qut.edu.au.

In your email:

  • provide your full name, student number, date of birth, address and course name for identification purposes
  • confirm the personal email address you've provided to QUT.

Once you've received the email and signed in, you'll be able to access your digital documents.

If you've previously registered

You can sign in to My eQuals using the personal email address you registered with and your password.

If you can't remember the email address you registered with, email us at askqut@qut.edu.au and provide your full name, student number, date of birth, address and course name for identification purposes.

If you're having issues with your password, you can reset it by clicking on the ‘Can't Sign In?' link on the My eQuals sign in page.

If you'd still like a copy of the My eQuals email, email us at askqut@qut.edu.au using identification details as listed in the section above.

If you're registering for the first time

You'll need to use the link in the My eQuals email sent to the personal email account you've provided to QUT. The email, from 'noreply-equals@qut.edu.au', will contain a link to a 'registration' page to create a new account.

You'll need to register with the personal email address you've provided to us.

If you still can't register, email us at askqut@qut.edu.au.

In your email:

  • provide your full name, student number, date of birth, address and course name for identification purposes
  • confirm the personal email address you've provided to QUT.
If you've previously registered

You can sign in to My eQuals using the personal email address you registered with and your password.

If you can't remember the email address you registered with, email us at askqut@qut.edu.au and provide your full name, student number, date of birth, address and course name for identification purposes.

If you're having issues with your password, you can reset it by clicking on the ‘Can't Sign In?' link on the My eQuals sign in page.

If you're still having issues, email us at askqut@qut.edu.au using identification details as listed in the section above.

When you register, you need to use the personal email address you've provided to QUT. You'll then need to sign in with this personal email address and your password.

If you can't remember the email address you registered with, email us at askqut@qut.edu.au and provide your full name, student number, date of birth, address and course name for identification purposes.

If you recently graduated and your personal email address was incorrect in your HiQ personal profile, email your new details to askqut@qut.edu.au from your student email account and include your full name and student number.

How long it takes

Complimentary digital documents
Digital AHEGS are issued within five working days of your conferral.
Digital parchments are issued within five working days of your conferral.
Purchasing digital documents
Digital academic records take up to five working days to be issued.
Digital AHEGS take up to five working days to be issued.
Digital parchments can take up to 10 working days to be issued or 20 working days during peak periods (July and December).

Costs

The digital AHEGS and parchments we provide when you graduate are free.

Purchasing digital documents
A digital academic record for studies from 1986 onwards costs $15.
If you graduated between December 2012 and September 2018, a digital AHEGS costs $15.
If you graduated before September 2019, a digital parchment costs $25.

Sharing documents

Through My eQuals you can share documents by:

  • creating a link to include in an email or document such as your curriculum vitae (CV)
  • sending a link by email directly from My eQuals
  • sharing directly to a registered organisation (some options are unavailable)
  • downloading in PDF format, however, this won't be a certified copy.

When you share your documents you can also control who has access to view them, set how long they can accessed for, and check when they've been viewed.

Watch the 'Sharing my document' video to learn more

Hard copies

Complimentary hardcopy documents
When you graduate you'll receive a hardcopy parchment, but not a hardcopy AHEGS.
Purchasing hardcopy documents
You can purchase a hardcopy academic record at any time.
You can purchase a hardcopy AHEGS after you've graduated.

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