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About the academic record
An academic record is a list of your:
- courses
- enrolled units
- results including pass and fail grades
- completed majors, minors or specialisations.
It's also known as an academic transcript.
If you've studied more than one course it can include all courses or just a specific course.
You can request an academic record during your studies or after you complete your course.
If you require one for employment or government purposes, see the 'Proving your record is genuine' section below to check which type of academic record you may need.
If you need a document to show you are a current student, you may be able to use another way to provide proof you're enrolled at QUT.
Academic history
You can also generate a free academic history, but it's not considered an official record of your studies.
An academic history contains similar information to an official academic record but also lists grade percentages (if awarded).
Find out more about our grading policy
Accessing your academic record
You can access a digital or hardcopy official academic record, or an academic history (unofficial record).
If you want an updated academic record, you'll need to order and pay for a new one. It will contain your units and grades at the time of your request and will replace any previous versions.
If you have a sanction on your student account, we may not be able to issue you your academic record.
For studies from 1986 onwards, you can request a digital academic record.
When you request a digital academic record, we'll issue it through My eQuals and send an email to your personal email address with a link.
Using the link, you'll be able to create a new My eQuals account or sign in to your existing account to access your digital document.
Academic histories (unofficial records) are not available via My eQuals.
More information on digital documents
Request a digital academic record for studies from 1986 onwards
More information on digital documents
Request a digital academic record for studies from 1986 onwards
Once we've issued your documents, we'll send the My eQuals email to the personal email address you've provided to QUT. The email will contain a link to a 'Registration' page to create a new account or a 'Sign in' page if you've previously registered.
If you're registering for the first time
If you've waited the processing time and you still haven't received the My eQuals email from 'noreply@myequals.net', check your spam or junk folder.
If you still haven't received the email, we'll resend it to you if you email us at askqut@qut.edu.au.
In your email:
- provide your full name, student number, date of birth, address and course name for identification purposes
- confirm the personal email address you've provided to QUT.
Once you've received the email and signed in, you'll be able to access your digital documents.
If you've previously registered
You can sign in to My eQuals using the personal email address you registered with and your password.
If you can't remember the email address you registered with, email us at askqut@qut.edu.au and provide your full name, student number, date of birth, address and course name for identification purposes.
If you're having issues with your password, you can reset it by clicking on the ‘Can't Sign In?' link on the My eQuals 'Sign in' page.
If you'd still like a copy of the My eQuals email, email us at askqut@qut.edu.au using identification details as listed in the section above.
If you're registering for the first time
You'll need to use the link in the My eQuals email sent to the personal email account you've provided to QUT. The email, from 'noreply@myequals.net', will contain a link to a 'Registration' page to create a new account.
You'll need to register with the personal email address you've provided to us.
If you still can't register, email us at askqut@qut.edu.au.
In your email:
- provide your full name, student number, date of birth, address and course name for identification purposes
- confirm the personal email address you've provided to QUT.
If you've previously registered
You can sign in to My eQuals using the personal email address you registered with and your password.
If you can't remember the email address you registered with, email us at askqut@qut.edu.au and provide your full name, student number, date of birth, address and course name for identification purposes.
If you're having issues with your password, you can reset it by clicking on the ‘Can't Sign In?' link on the My eQuals 'Sign in' page.
If you're still having issues, email us at askqut@qut.edu.au using identification details as listed in the section above.
When you register, you need to use the personal email address you've provided to QUT. You'll then need to sign in with this personal email address and your password.
If you can't remember the email address you registered with, email us at askqut@qut.edu.au and provide your full name, student number, date of birth, address and course name for identification purposes.
If you recently graduated and your personal email address was incorrect in your HiQ personal profile, email your new details to askqut@qut.edu.au from your student email account and include your full name and student number.
You can request a hardcopy version of your record, issued on QUT official academic record paper.
If your academic record needs to be certified or verified for employment or government purposes, you can request it when you apply for your record. See the 'Proving your record is genuine' section below for further information.
Academic histories (unofficial records) are not available via hardcopy requests.
You can generate an academic history (unofficial record) for free.
You'll need your QUT login details to access your history.
View your academic history (unofficial record)
To email yourself an academic history:
- Select the 'Request a copy of your academic record (via email)' link at the bottom of your academic history page.
- On the resulting eStudent page, select the relevant course.
- Select 'Email Academic History'. A PDF file of your academic history will be sent to your student or alumni email account.
You can also access your academic history through the Study tab by selecting the Academic history link in the 'Final grades' section.
Costs and processing times
The cost of an academic record and the processing time both depend on the type of record you select.
Costs are non-refundable once your AHEGS has been issued.
| Record type | Record cost | Processing time |
|---|---|---|
| Digital | $15 | Up to five working days from when payment is received. |
| Hardcopy post-1986 studies |
$15 |
Five working days plus postage time. If you need your record processed faster, see the priority service section. |
| Hardcopy pre-1986 studies |
$30 | Four weeks from when payment is received plus postage time. |
Older records from former institutions
Requests for an archived academic record (for some former institutions) may take up to four weeks to complete. We'll email you to let you know how long it will take.
If you require urgent processing for a hardcopy version, a priority service is available for an extra $20 for most post-1986 records.
You can choose to collect your record from HiQ or have it delivered via express post in Australia or courier overseas.
If you lodge your request:
- by 12pm Monday to Friday (excluding public holidays), we'll produce and send your request within three hours
- after 12pm Monday to Friday (excluding public holidays), we'll produce and send the record early the next working day.
For some post-1986 records from predecessor institutions, priority processing may not be available. If this is the case, we'll contact you.
The priority service isn't available when you nominate someone else to collect your record.
Receiving your record
Various collection and delivery options are available.
Digital
We'll send an email with a link to My eQuals to your personal email address from 'noreply@myequals.net'.
Hard copy
You can collect your academic record free from HiQ.
Express postage in Australia costs $10, or $30 for overseas courier.
Receiving by mail
We'll send it to the address on your request form.
If you ordered a hardcopy academic record but don't receive it after waiting the processing and postage time, and your address was correct, check with your local mail delivery centre.
If you still haven't received your record, email the details to askqut@qut.edu.au. In your email, include your QUTPay receipt reference number and your full name, student number, date of birth, address and course name for identification purposes.
Collecting in person
You can also arrange to collect your record or nominate someone else to collect your record from HiQ.
If you can't collect your academic record you can nominate someone else to collect it.
You'll need to submit a written authorisation at least three hours before collection either through your QUT email, a third party authorisation form (no priority option) or power of attorney.
The person collecting your document will need to show photo identification such as a passport, Australian drivers licence or Australian proof of age card.
You need to send the email from your official QUT email address. Send an email to askqut@qut.edu.au with the subject 'Authorising third party collection'. We need to receive the email at least three hours before the pick-up time.
This email needs to confirm that you provide your authority for QUT to release your document to this person. It needs to include the full legal name and date of birth of the person you are authorising to collect your document.
You need to submit a Third Party Authorisation (TPA form) which confirms the full legal name and date of birth of the person who is collecting on your behalf. Third party authority can take up to three days to process.
The priority processing service isn't available when you submit the third party authorisation form.
The person collecting your document needs to show an original or legally certified copy of the complete power of attorney document issued in Australia, indicating their full legal name and date of birth.
Proving your record is genuine
Various organisations in Australia and overseas may need proof that your academic record is genuine before they'll accept it for employment or government purposes.
To prove your record is genuine, you may need to have it either:
- certified
- verified and legalised.
You'll first need to check with the organisation which type they require for your purpose.
If you need your academic record certified as true and accurate, we can check the record and stamp it with our official QUT date stamp.
We can certify hardcopies of academic records and academic histories (unofficial records).
To have your record certified, you can either:
- request it when you apply for your hardcopy academic record
- take your hardcopy academic record or academic history to HiQ.
Some overseas organisations may request an academic record to be issued with an apostille or an authentication certificate issued by the Department of Foreign Affairs and Trade (DFAT). This is called 'legalisation'.
Before you can have your record legalised, we first need to verify it as true and accurate by checking the record then stamping it with our QUT DFAT stamp and signing it with a registered signature.
Only hardcopy academic records can be verified and legalised. Digital academic records and academic histories (unofficial records) can't be verified or used as an official record to be legalised by DFAT.
To have your record verified, you can either:
- request it when you apply for your hardcopy academic record
- take your hardcopy academic record to HiQ.
After we verify your record, you'll need to submit it to DFAT who will confirm that the stamp and signature on your record is genuine and will legalise it by issuing an apostille or authentication certificate.
More about verifying your record for overseas use
Legalise your academic record through DFAT
Short courses
If you want your academic record for a short course email:
- bridging@qut.edu.au for bridging programs, including mathematics, chemistry and physics
- qutex@qut.edu.au for QUTex courses.
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