HiQ

What is HiQ?

HiQ is the first point of contact for QUT enquiries for students, staff and the wider community. You can contact HiQ by chat, email, phone or face-to-face on campus.

HiQ can help you with:

general enquiries
ID cards
student administration processes, such as admission, enrolment, fees and advanced standing
technology support
study and library support.

HiQ website and QUT app

If you have a QUT username and password, you can:

visit the HiQ website to find answer to your questions, receive important messages and manage your studies
download our free QUT app to receive important messages, help you manage your studies, find available parking, check the shuttle bus timetable and find your way around campus.
download our free QUT app to receive important messages, help you manage your studies, find available parking, check the shuttle bus timetable and find your way around campus.

HiQ on campus

You can visit HiQ on campus at Gardens Point and Kelvin Grove. HiQ spaces are where you can get help from student concierges or make use of amenities like:

comfortable seating
quick-access computers
study spaces
digital interactive walls.

Our Gardens Point space also includes a Merlo Coffee.

A photo of the new HiQ space at Gardens Point.
Gardens Point HiQ space —
click to enlarge

A photo of the new HiQ space at Kelvin Grove.
Kelvin Grove HiQ space —
click to enlarge

HiQ video

[Music plays]

Narrator: Introducing HiQ, QUT's new student service.

Through HiQ, QUT students can access what they need when they need it, from general enquiries, library assistance and technology support, to getting help with university processes.

The HiQ team will also work closely with faculties and other student services to connect students with specialist support, and opportunities that enhance their university experience.

HiQ is designed by students, for students. Students developed the HiQ name and have been involved in every step of designing their experience, the space, the mobile app and web updates.

We want to keep this partnership going to grow and evolve HiQ over time in response to student feedback, analytics and process improvements.

Students are on a personal journey at QUT, and we're here to help them succeed.

HiQ is a student's first stop for support – whether they are online, on campus, on the phone or on the QUT app.

HiQ – how can we help you?

[END VIDEO]