EFQ520 Behavioural Client Management - Financial Planning (Capstone)
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | EFQ520 |
|---|---|
| Prerequisite(s): | (AYQ457 and 48cp of completed studies in postgraduate Accounting, Financial Planning or Applied Finance) or enrolment in BQ39 Financial Planning major (BQ39MJR-FINPLAN). |
| Equivalent(s): | EFN520 |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
| Domestic tuition unit fee | $3,564 |
| International unit fee | $4,116 |
Unit Outline: Session 1 2021, QUT Online, Online
| Unit code: | EFQ520 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | (AYQ457 and 48cp of completed studies in postgraduate Accounting, Financial Planning or Applied Finance) or enrolment in BQ39 Financial Planning major (BQ39MJR-FINPLAN). |
| Equivalent: | EFN520 |
Overview
This unit enables students to develop behavioural and client management skills focusing on the examination and evaluation of behavioural biases; evaluation of market anomalies, risk profiling and investment behaviour and harmonising human and financial capital. Integrating and extending financial planning knowledge and skills gained in earlier units, students will develop a critical understanding of the financial planning discipline working individually, with peers, and with industry professionals on real-world cases and problems. This unit supports students to develop their professional identity, and enables students to demonstrate their career-readiness through the preparation and presentation of a detailed statement of advice using industry software as they prepare to transition to become financial planning professionals.
Learning Outcomes
On successful completion of this unit you will be able to:
- Gather and analyse financial data to inform solutions for complex financial planning client problems.
- Develop innovative and effective financial planning strategies to suit a variety of real-world problems and contexts.
- Communicate information, evaluations and recommendations in both written and oral forms effectively and professionally to clients by constructing detailed statements of advice addressing complex client needs.
- Demonstrate your ability to work effectively and professionally as part of a team in workplace settings.
Content
This unit will focus on behavioural client management including understanding behavioural biases in individual and group decision-making; risk profiling and investment behaviour, harmonising human and financial capital and evaluating market anomalies and the impact on client behaviours. The unit will also assist students to develop a detailed statement of advice for financial planning clients based on real-world client problems. Managing ethical issues in a client relationship and applying the FASEA code of ethics to financial planning situations will be a key focus of the unit. Students will obtain skills in developing and gathering client data, determining client goals, status and needs and presenting a financial plan for a client using technology such as excel and Xplan softwares. The responsibilities of client, advisors and how due diligence and conflict resolution will be covered along with behavioural issues and principles and their application. Technology and its impact on financial planning will round out the content.
QUT Business Capabilities (Postgraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
1.2 Apply technical, technological and technical research skills to organise and interpret discipline knowledge, including theory and practice, to investigate business issues.
Higher Order Thinking Skills (HO)
2.1 Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
2.2 Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Professional Communication (PC)
3.1 Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
3.2 Use information literacy skills and communicate effectively and professionally in oral forms appropriate for diverse purposes, contexts and audiences.
Teamwork & Self (TS)
4.1 Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across a range of complex activities and contexts.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices of business in critically analysing and effectively responding to complex business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Learning Approaches
The teaching and learning approaches in this unit incorporate a number of methods to engage students to evaluate themselves, work with others, and learn from industry professionals. The unit will be delivered online. Students will cover theoretical issues online and then they will focus on a real world client problems and issues in activities and guest presentations and will interact with industry professionals and academics online to resolve detailed client problems over a number of weeks. A detailed statement of advice will be developed and presented based on a number of client problems.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The real world focus towards team-based work will require you to think critically about your own practical and academic skills, and personal strengths and limitations for working individually and as a member of a team. This includes interpersonal skills in communicating with others about your own study, work and personal commitments than may limit your engagement with team activities; as well as managing your time and commitments to equitably contribute to team outputs. Students who fail to engage with their team in any way, or continually fail to meet reasonable requests from their team (i.e. timely delivery of content for team presentation; or timely feedback for ideas and decisions shared by the team) may be held accountable through individual marks allocated to teamwork activities.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Client Data Analysis
This assessment will involve the analysis of client data for a real-world client problem(s) using excel and Xplan software.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.2), HO (2.1)
Assessment: Detailed Statement of Advice Project
As a team you will develop a statement of advice for a client(s) based on the culmination of work for this client across the semester.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.2), HO (2.2), PC (3.1), TS (4.2)
Assessment: Presentation
Each student will present the statement of advice developed by the group via a series of short videos.
Formative or Summative: Summative and Formative
Business Capabilities (AoL goals): PC (3.2), SE (5.1, 5.2)
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Prescribed text(s)
Sharon Taylor, Roger Juchau. 9th Edition (2020) Financial planning in Australia: advice and wealth management ISBN:9780409351422
See unit blackboard for other resources
There are no other resource costs associated with this unit.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Unit Outline: Session 3 2021, QUT Online, Online
| Unit code: | EFQ520 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | (AYQ457 and 48cp of completed studies in postgraduate Accounting, Financial Planning or Applied Finance) or enrolment in BQ39 Financial Planning major (BQ39MJR-FINPLAN). |
| Equivalent: | EFN520 |
| Coordinator: | Gabrielle Parle | g.parle@qut.edu.au |
Overview
This unit enables students to develop behavioural and client management skills focusing on the examination and evaluation of behavioural biases; evaluation of market anomalies, risk profiling and investment behaviour and harmonising human and financial capital. Integrating and extending financial planning knowledge and skills gained in earlier units, students will develop a critical understanding of the financial planning discipline working individually, with peers, and with industry professionals on real-world cases and problems. This unit supports students to develop their professional identity, and enables students to demonstrate their career-readiness through the preparation and presentation of a detailed statement of advice using industry software as they prepare to transition to become financial planning professionals.
Learning Outcomes
On successful completion of this unit you will be able to:
- Gather and analyse financial data to inform solutions for complex financial planning client problems.
- Develop innovative and effective financial planning strategies to suit a variety of real-world problems and contexts.
- Communicate information, evaluations and recommendations in both written and oral forms effectively and professionally to clients by constructing detailed statements of advice addressing complex client needs.
- Demonstrate your ability to work effectively and professionally as part of a team in workplace settings.
Content
This unit will focus on behavioural client management including understanding behavioural biases in individual and group decision-making; risk profiling and investment behaviour, harmonising human and financial capital and evaluating market anomalies and the impact on client behaviours. The unit will also assist students to develop a detailed statement of advice for financial planning clients based on real-world client problems. Managing ethical issues in a client relationship and applying the FASEA code of ethics to financial planning situations will be a key focus of the unit. Students will obtain skills in developing and gathering client data, determining client goals, status and needs and presenting a financial plan for a client using technology such as excel and Xplan softwares. The responsibilities of client, advisors and how due diligence and conflict resolution will be covered along with behavioural issues and principles and their application. Technology and its impact on financial planning will round out the content.
QUT Business Capabilities (Postgraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
1.2 Apply technical, technological and technical research skills to organise and interpret discipline knowledge, including theory and practice, to investigate business issues.
Higher Order Thinking Skills (HO)
2.1 Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
2.2 Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Professional Communication (PC)
3.1 Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
3.2 Use information literacy skills and communicate effectively and professionally in oral forms appropriate for diverse purposes, contexts and audiences.
Teamwork & Self (TS)
4.1 Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across a range of complex activities and contexts.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices of business in critically analysing and effectively responding to complex business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Learning Approaches
The teaching and learning approaches in this unit incorporate a number of methods to engage students to evaluate themselves, work with others, and learn from industry professionals. The unit will be delivered online. Students will cover theoretical issues online and then they will focus on a real world client problems and issues in activities and guest presentations and will interact with industry professionals and academics online to resolve detailed client problems over a number of weeks. A detailed statement of advice will be developed and presented based on a number of client problems.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The real world focus towards team-based work will require you to think critically about your own practical and academic skills, and personal strengths and limitations for working individually and as a member of a team. This includes interpersonal skills in communicating with others about your own study, work and personal commitments than may limit your engagement with team activities; as well as managing your time and commitments to equitably contribute to team outputs. Students who fail to engage with their team in any way, or continually fail to meet reasonable requests from their team (i.e. timely delivery of content for team presentation; or timely feedback for ideas and decisions shared by the team) may be held accountable through individual marks allocated to teamwork activities.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Client Data Analysis
This assessment will involve the analysis of client data for a real-world client problem(s) using excel and Xplan software.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.2), HO (2.1)
Assessment: Detailed Statement of Advice Project
As a team you will develop a statement of advice for a client(s) based on the culmination of work for this client across the semester.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.2), HO (2.2), PC (3.1), TS (4.2)
Assessment: Presentation
Each student will present the statement of advice developed by the group via a series of short videos.
Formative or Summative: Summative and Formative
Business Capabilities (AoL goals): PC (3.2), SE (5.1, 5.2)
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Prescribed text(s)
Sharon Taylor, Roger Juchau. 9th Edition (2020) Financial planning in Australia: advice and wealth management ISBN:9780409351422
See unit blackboard for other resources
There are no other resource costs associated with this unit.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.