PYB007 Communication for Health Professionals
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | PYB007 |
|---|---|
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
Unit Outline: Semester 1 2027, Kelvin Grove, Internal
| Unit code: | PYB007 |
|---|---|
| Credit points: | 12 |
| Coordinator: | Anna Tate | a2.tate@qut.edu.au |
Overview
Effective communication is widely considered to be a key component of health care practice in the real world. In this multidisciplinary and highly practical unit, you will work with other learners from different health disciplines to have the opportunity to develop the core communication skills identified by the industry as essential for ethical, culturally safe and intentional practice.
A major focus of PYB007 will be the development of interpersonal communication skills which you will practice in a safe and supportive environment. In addition to face-to-face practice, you will develop and practice skills specifically for online communication in recognition of the changing face of healthcare. These skills will support you to build effective relationships with clients and colleagues, facilitate important conversations and meetings, resolve conflict and provide feedback, all in a culturally safe manner.
Learning Outcomes
On successful completion of this unit you will be able to:
- Describe core concepts and principles relevant to effective communication in the current world of health care.
- Identify and develop your interpersonal style of communication by actively engaging in critical reflection to ensure effective, ethical, and culturally sensitive practice.
- Apply effective communication skills and techniques in practice and group settings and through digital channels.
- Convey your own perspective and hear that of others to support collaborative practice.
Content
PYB007 covers a range of topics applicable to different health care settings in the real world. These include; principles of culturally safe and trauma-informed communication relationship development and management, interpersonal micro skills and techniques, listening and response skills, group facilitation, and conflict resolution skills.
The content has been developed based on current trends and needs in the industry and is informed by different theories, models and approaches including Indigenous knowledge systems.
In recognition of the increased role telehealth within the health sector, content and assessment is designed to support the development of specific skills required to excel in this medium.
Learning Approaches
PYB007 is delivered using a blended learning approach of lectures and tutorials.
Lectures will focus on the key principles of communication and their application to different contexts, professions and settings. Lectures are highly interactive and will include exercises and activities to support your learning and provide an engaging experience.
Tutorials will provide you with an opportunity to apply your knowledge and develop your communication skills and techniques in a safe and supportive environment.
Please note that it is important that you attend the same tutorial throughout the semester and any changes in tutorial enrolments must be done formally through the registration system.
Feedback on Learning and Assessment
Feedback is an essential element of communication, and in PYB007 we aim to offer feedback in ways that invite reflection, learning and growth. Feedback will be offered informally in your peer-to-peer exercises and formally through your assessment pieces.
Assessment
Overview
The assessments have been designed with real world practice in mind and consist of both written and practical work.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Group Dialogue & Communication Analysis
In small groups, taking on the role of health professionals, you will record a virtual group discussion in which you will draw on your understanding of group process and communication skills to collaboratively address a real-world problem.
You will then complete a written analysis for your supervisor highlighting the elements of communication that you demonstrated and the difference this made to the group experience.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
The use of generative artificial intelligence (GenAI) tools is prohibited during this assessment.
Assessment: Reflection
You will write and submit a critical reflection on your experiences of working in groups within your tutorial activities.
This assignment provides an opportunity to reflect on your interpersonal communication style and its impact on others, review relevant literature to support your analysis and articulate how you will apply your learnings in future practice.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
Assessment: Final Exam
This final exam will test your knowledge and understanding of communication frameworks and theories. There will be multiple choice and case-based questions.
The use of generative artificial intelligence (GenAI) tools is prohibited during this assessment.
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Other resource materials and readings will be supplied to you throughout the semester.
Resource Materials
Recommended text(s)
Shakespeare-Finch, J. (2020). A Guide to Formatting in Psychology (3rd ed.). Frenchs Forest, NSW: Pearson Education.
Risk Assessment Statement
It is possible that activities could distress you if sensitive issues are discussed. If you find any of the situations distressing, you are advised to discuss them with a member of the University Counselling Service which is provided at no cost to QUT students.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
Australian Medical Council Graduate Outcome Statements
Domain 1: Clinical Practice
Domain 2: Professionalism and Leadership
Entry-Level Competency Standards for Optometry 2014
1: Professional Responsibilities
Relates to: Group Dialogue & Communication Analysis
Relates to: Group Dialogue & Communication Analysis , Reflection
2: Communication and Patient History
Relates to: Group Dialogue & Communication Analysis , Reflection
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.OP45 Bachelor of Vision Science
- Apply scientific knowledge and core skills of vision science and optometry.
Relates to: Final Exam - Employ effective communication technique/s using a range of oral, written and digital formats culturally and ethically responsive to the needs of diverse audiences and settings that meet professional standards.
Relates to: Group Dialogue & Communication Analysis , Reflection - Practice as an inclusive, collaborative and reflective professional with capacity to develop resilience, interprofessionalism, and commitment to sustainability goals.
Relates to: Reflection
PY45 Bachelor of Behavioural Science (Psychology)
- Describe and evaluate the core scientific perspectives of psychology with reference to theories, methods and research, from diverse perspectives, including first-nations perspectives.
Relates to: Reflection - Critically examine the scientific discipline of psychological research and theories using oral, written and digital communication to address psychological issues in a respectful, ethical and professional manner.
Relates to: Group Dialogue & Communication Analysis , Reflection - Employ strategies for self-reflection, with regards to your conduct, values and impact on others and the profession in a culturally sensitive, inclusive, ethical and sustainable way.
Relates to: Group Dialogue & Communication Analysis , Reflection - Develop interpersonal process skills that contribute to effective outcomes in collaboration with others, including developing innovative opportunities.
Relates to: Group Dialogue & Communication Analysis , Reflection - Implement a range of digital capabilities to access, examine and utilise evidence-based information in the context of effectively responding to, and communicating, real world problems.
Relates to: Group Dialogue & Communication Analysis , Reflection
Unit Outline: Semester 2 2027, Kelvin Grove, Internal
| Unit code: | PYB007 |
|---|---|
| Credit points: | 12 |
| Coordinator: | Anna Tate | a2.tate@qut.edu.au |
Overview
Effective communication is widely considered to be a key component of health care practice in the real world. In this multidisciplinary and highly practical unit, you will work with other learners from different health disciplines to have the opportunity to develop the core communication skills identified by the industry as essential for ethical, culturally safe and intentional practice.
A major focus of PYB007 will be the development of interpersonal communication skills which you will practice in a safe and supportive environment. In addition to face-to-face practice, you will develop and practice skills specifically for online communication in recognition of the changing face of healthcare. These skills will support you to build effective relationships with clients and colleagues, facilitate important conversations and meetings, resolve conflict and provide feedback, all in a culturally safe manner.
Learning Outcomes
On successful completion of this unit you will be able to:
- Describe core concepts and principles relevant to effective communication in the current world of health care.
- Identify and develop your interpersonal style of communication by actively engaging in critical reflection to ensure effective, ethical, and culturally sensitive practice.
- Apply effective communication skills and techniques in practice and group settings and through digital channels.
- Convey your own perspective and hear that of others to support collaborative practice.
Content
PYB007 covers a range of topics applicable to different health care settings in the real world. These include; principles of culturally safe and trauma-informed communication relationship development and management, interpersonal micro skills and techniques, listening and response skills, group facilitation, and conflict resolution skills.
The content has been developed based on current trends and needs in the industry and is informed by different theories, models and approaches including Indigenous knowledge systems.
In recognition of the increased role telehealth within the health sector, content and assessment is designed to support the development of specific skills required to excel in this medium.
Learning Approaches
PYB007 is delivered using a blended learning approach of lectures and tutorials.
Lectures will focus on the key principles of communication and their application to different contexts, professions and settings. Lectures are highly interactive and will include exercises and activities to support your learning and provide an engaging experience.
Tutorials will provide you with an opportunity to apply your knowledge and develop your communication skills and techniques in a safe and supportive environment.
Please note that it is important that you attend the same tutorial throughout the semester and any changes in tutorial enrolments must be done formally through the registration system.
Feedback on Learning and Assessment
Feedback is an essential element of communication, and in PYB007 we aim to offer feedback in ways that invite reflection, learning and growth. Feedback will be offered informally in your peer-to-peer exercises and formally through your assessment pieces.
Assessment
Overview
The assessments have been designed with real world practice in mind and consist of both written and practical work.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Group Dialogue & Communication Analysis
In small groups, taking on the role of health professionals, you will record a virtual group discussion in which you will draw on your understanding of group process and communication skills to collaboratively address a real-world problem.
You will then complete a written analysis for your supervisor highlighting the elements of communication that you demonstrated and the difference this made to the group experience.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
The use of generative artificial intelligence (GenAI) tools is prohibited during this assessment.
Assessment: Reflection
You will write and submit a critical reflection on your experiences of working in groups within your tutorial activities.
This assignment provides an opportunity to reflect on your interpersonal communication style and its impact on others, review relevant literature to support your analysis and articulate how you will apply your learnings in future practice.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
Assessment: Final Exam
This final exam will test your knowledge and understanding of communication frameworks and theories. There will be multiple choice and case-based questions.
The use of generative artificial intelligence (GenAI) tools is prohibited during this assessment.
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Other resource materials and readings will be supplied to you throughout the semester.
Resource Materials
Recommended text(s)
Shakespeare-Finch, J. (2020). A Guide to Formatting in Psychology (3rd ed.). Frenchs Forest, NSW: Pearson Education.
Risk Assessment Statement
It is possible that activities could distress you if sensitive issues are discussed. If you find any of the situations distressing, you are advised to discuss them with a member of the University Counselling Service which is provided at no cost to QUT students.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
Australian Medical Council Graduate Outcome Statements
Domain 1: Clinical Practice
Domain 2: Professionalism and Leadership
Entry-Level Competency Standards for Optometry 2014
1: Professional Responsibilities
Relates to: Group Dialogue & Communication Analysis
Relates to: Group Dialogue & Communication Analysis , Reflection
2: Communication and Patient History
Relates to: Group Dialogue & Communication Analysis , Reflection
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.OP45 Bachelor of Vision Science
- Apply scientific knowledge and core skills of vision science and optometry.
Relates to: Final Exam - Employ effective communication technique/s using a range of oral, written and digital formats culturally and ethically responsive to the needs of diverse audiences and settings that meet professional standards.
Relates to: Group Dialogue & Communication Analysis , Reflection - Practice as an inclusive, collaborative and reflective professional with capacity to develop resilience, interprofessionalism, and commitment to sustainability goals.
Relates to: Reflection
PY45 Bachelor of Behavioural Science (Psychology)
- Describe and evaluate the core scientific perspectives of psychology with reference to theories, methods and research, from diverse perspectives, including first-nations perspectives.
Relates to: Reflection - Critically examine the scientific discipline of psychological research and theories using oral, written and digital communication to address psychological issues in a respectful, ethical and professional manner.
Relates to: Group Dialogue & Communication Analysis , Reflection - Employ strategies for self-reflection, with regards to your conduct, values and impact on others and the profession in a culturally sensitive, inclusive, ethical and sustainable way.
Relates to: Group Dialogue & Communication Analysis , Reflection - Develop interpersonal process skills that contribute to effective outcomes in collaboration with others, including developing innovative opportunities.
Relates to: Group Dialogue & Communication Analysis , Reflection - Implement a range of digital capabilities to access, examine and utilise evidence-based information in the context of effectively responding to, and communicating, real world problems.
Relates to: Group Dialogue & Communication Analysis , Reflection