PUQ213 Quality Management in Health
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | PUQ213 |
|---|---|
| Equivalent(s): | PUN213 |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
| Domestic tuition unit fee | $2,976 |
Unit Outline: Session 2 2024, QUT Online, Online
| Unit code: | PUQ213 |
|---|---|
| Credit points: | 12 |
| Equivalent: | PUN213 |
Overview
Quality and risk management are increasingly important areas of focus and activity in the health and aged care industry as health service operation and performance is increasingly regulated and monitored by governments and funders. At all levels of the health and aged care system, individuals, teams, divisions, organisations, boards and policy makers are expected to contribute to the maintenance of health care quality and safety standards and to participate in the quality improvement of services provided. This unit extends your understanding of the concepts, processes and implementation of quality improvement in health services.
Learning Outcomes
On successful completion of this unit you will be able to:
- Articulate the underlying drivers for, enablers of and barriers to contemporary approaches to quality management in health and aged care.
- Describe and apply key quality management concepts, tools and techniques (including clinical governance, accreditation, continuous quality improvement and risk management) necessary to implement quality management programs relevant to the unit, service or organisational setting’s readiness and local regulation.
- Critically evaluate, design and use performance measurement information to improve quality and safety outcomes in health and aged care.
Content
The content of this unit is organised into eight modules:
- Module 1: History of the Quality Movement in Health and Aged Care - an introduction to the history of quality and safety in the delivery and governance of health and aged care.
- Module 2: Patient Safety – learnings from watershed events that resulted in serious and unintended harm to the recipients of health or aged care services.
- Module 3: Clinical governance - the quality and safety governance frameworks designed to support a shared understanding of clinical governance among everyone working in healthand aged care organisations.
- Module 4: The impact of leadership and culture on quality and safety of Health and Aged Care - the role and impact of leadership, organisational culture, safety culture and teamwork in enabling high quality, safe health and aged care services. The concept of high reliability will be introduced to illustrate the importance of culture to establishing and maintaining high levels of safety in complex, turbulent and dangerous environments like health and aged care.
- Module 5: Person Centred Care - what is it and why is PCC central to achieving safer, high quality care and services.
- Module 6: Clinical Risk Management - contemporary clinical risk management systems, processes, tools and practices used to identify, evaluate and prevent the circumstances that put patients at risk of harm.
- Module 7: Quality Improvement - common approaches used to improve quality in health and aged care and the quality improvement methods and tools used to support the implementation of health care quality and safety programs.
- Module 8: Measuring quality and safety in health and aged care - issues related to the measurement and public reporting of quality and safety of health care; the range and types of information used to monitor and measure health systems, health services and individual provider performance; the different uses of information - to monitor health care safety and quality, for performance measurement, and for quality improvement.
Learning Approaches
In this fully online unit you will have the opportunity to learn through active engagement with the interactive learning resources, peer learning, moderated and facilitated online discussions, learning events and self-directed learning materials. Learning activities assist students to apply quality assurance principles to assess and evaluate health service providers through authentic online engagement with interdisciplinary, industry informed case scenarios.
Feedback on Learning and Assessment
You will be provided with:
- Informal formative feedback through self-check exercises, peer feedback and through individual or whole of class feedback in online discussions or via comments in online communities.
- Formal written or recorded feedback on both formative and summative assessment tasks via Turnitin or the Canvas Assignment tool, in addition to the grade on the Criterion Reference Assessment sheet.
- Feedback on your assessment task 1 prior to the submission of your assessment task 2.
- Industry informed expert feedback through clinical assessment examples and interventions at timely intervals to guide learning and assessment.
You are encouraged to seek and share feedback in your workplaces where appropriate.
Assessment
Overview
In this unit, there are three summative assessment tasks to submit. The first assessment task requires you to submit answers to a series of questions related to key health and aged care quality and patient safety concepts in weeks 4 and 6. You will be required to submit your answers in the form of a workbook. The second assessment task requires you to evaluate the value and efficacy of current approaches to health care quality improvement.This task is due in week 6. The second assessment task requires you to interpret a real clinical data set. This task is due at the end of Week 8. You will use then your analysis to complete the third assessment task which is to develop a performance plan to improve patient care and/or organisational decision making. This task is due at the end of the teaching period in the QUT Online exam week.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Workbook
During weeks 2 to 6 you will be provided with real-world health and aged care quality and safety cases. You will be encouraged to post your own contribution and respond to other student's contributions on the discussion forum in response to a series of prompting questions on the clinical governance, risk management and patient safety issues identified in these cases. This will prepare you to complete the workbook activities (Activities 1 - 4 due in Week 4 and Activities 5 and 6 due in Week 6) where your responses should draw from the provided readings in the quality and safety literature, as well as reflecting on your own workplace/organisation experience.
This is an assignment for the purposes of an extension.
Assessment: Clinical Informatics analysis and report
This assignment is based on a scenario and will be completed in two stages. In the first stage you will critically examine a provided clinical data set to identify anomalies in clinical care outcomes and propose possible causes for these. You will then write a report based on your analysis that outlines your proposal to improve performance.
This is an assignment for the purposes of an extension.
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Requirements to Study
Requirements
Access to a computer and the internet.
Costs
Nil
Resources
Throughout this unit, the eBook we use each week is:
Vincent, C. (2010). Patient safety. Wiley. https://doi.org/10.1002/9781444323856
The electronic version of this text has been made available at no expense to you, and links to this eBook will be provided in each week's learning materials.
Links to additional readings are provided in each week's learning module. These can be accessed directly through the internet or through the QUT Library.
Risk Assessment Statement
Substantial computer-based work will be required. You are recommended to take regular rest breaks when engaging in prolonged computer-based work.
Unit Outline: Session 4 2024, QUT Online, Online
| Unit code: | PUQ213 |
|---|---|
| Credit points: | 12 |
| Equivalent: | PUN213 |
Overview
Quality and risk management are increasingly important areas of focus and activity in the health and aged care industry as health service operation and performance is increasingly regulated and monitored by governments and funders. At all levels of the health and aged care system, individuals, teams, divisions, organisations, boards and policy makers are expected to contribute to the maintenance of health care quality and safety standards and to participate in the quality improvement of services provided. This unit extends your understanding of the concepts, processes and implementation of quality improvement in health services.
Learning Outcomes
On successful completion of this unit you will be able to:
- Articulate the underlying drivers for, enablers of and barriers to contemporary approaches to quality management in health and aged care.
- Describe and apply key quality management concepts, tools and techniques (including clinical governance, accreditation, continuous quality improvement and risk management) necessary to implement quality management programs relevant to the unit, service or organisational setting’s readiness and local regulation.
- Critically evaluate, design and use performance measurement information to improve quality and safety outcomes in health and aged care.
Content
The content of this unit is organised into eight modules:
- Module 1: History of the Quality Movement in Health and Aged Care - an introduction to the history of quality and safety in the delivery and governance of health and aged care.
- Module 2: Patient Safety – learnings from watershed events that resulted in serious and unintended harm to the recipients of health or aged care services.
- Module 3: Clinical governance - the quality and safety governance frameworks designed to support a shared understanding of clinical governance among everyone working in healthand aged care organisations.
- Module 4: The impact of leadership and culture on quality and safety of Health and Aged Care - the role and impact of leadership, organisational culture, safety culture and teamwork in enabling high quality, safe health and aged care services. The concept of high reliability will be introduced to illustrate the importance of culture to establishing and maintaining high levels of safety in complex, turbulent and dangerous environments like health and aged care.
- Module 5: Person Centred Care - what is it and why is PCC central to achieving safer, high quality care and services.
- Module 6: Clinical Risk Management - contemporary clinical risk management systems, processes, tools and practices used to identify, evaluate and prevent the circumstances that put patients at risk of harm.
- Module 7: Quality Improvement - common approaches used to improve quality in health and aged care and the quality improvement methods and tools used to support the implementation of health care quality and safety programs.
- Module 8: Measuring quality and safety in health and aged care - issues related to the measurement and public reporting of quality and safety of health care; the range and types of information used to monitor and measure health systems, health services and individual provider performance; the different uses of information - to monitor health care safety and quality, for performance measurement, and for quality improvement.
Learning Approaches
In this fully online unit you will have the opportunity to learn through active engagement with the interactive learning resources, peer learning, moderated and facilitated online discussions, learning events and self-directed learning materials. Learning activities assist students to apply quality assurance principles to assess and evaluate health service providers through authentic online engagement with interdisciplinary, industry informed case scenarios.
Feedback on Learning and Assessment
You will be provided with:
- Informal formative feedback through self-check exercises, peer feedback and through individual or whole of class feedback in online discussions or via comments in online communities.
- Formal written or recorded feedback on both formative and summative assessment tasks via Turnitin or the Canvas Assignment tool, in addition to the grade on the Criterion Reference Assessment sheet.
- Feedback on your assessment task 1 prior to the submission of your assessment task 2.
- Industry informed expert feedback through clinical assessment examples and interventions at timely intervals to guide learning and assessment.
You are encouraged to seek and share feedback in your workplaces where appropriate.
Assessment
Overview
In this unit, there are three summative assessment tasks to submit. The first assessment task requires you to submit answers to a series of questions related to key health and aged care quality and patient safety concepts in weeks 4 and 6. You will be required to submit your answers in the form of a workbook. The second assessment task requires you to evaluate the value and efficacy of current approaches to health care quality improvement.This task is due in week 6. The second assessment task requires you to interpret a real clinical data set. This task is due at the end of Week 8. You will use then your analysis to complete the third assessment task which is to develop a performance plan to improve patient care and/or organisational decision making. This task is due at the end of the teaching period in the QUT Online exam week.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Workbook
During weeks 2 to 6 you will be provided with real-world health and aged care quality and safety cases. You will be encouraged to post your own contribution and respond to other student's contributions on the discussion forum in response to a series of prompting questions on the clinical governance, risk management and patient safety issues identified in these cases. This will prepare you to complete the workbook activities (Activities 1 - 4 due in Week 4 and Activities 5 and 6 due in Week 6) where your responses should draw from the provided readings in the quality and safety literature, as well as reflecting on your own workplace/organisation experience.
This is an assignment for the purposes of an extension.
Assessment: Clinical Informatics analysis and report
This assignment is based on a scenario and will be completed in two stages. In the first stage you will critically examine a provided clinical data set to identify anomalies in clinical care outcomes and propose possible causes for these. You will then write a report based on your analysis that outlines your proposal to improve performance.
This is an assignment for the purposes of an extension.
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Requirements to Study
Requirements
Access to a computer and the internet.
Costs
Nil
Resources
Throughout this unit, the eBook we use each week is:
Vincent, C. (2010). Patient safety. Wiley. https://doi.org/10.1002/9781444323856
The electronic version of this text has been made available at no expense to you, and links to this eBook will be provided in each week's learning materials.
Links to additional readings are provided in each week's learning module. These can be accessed directly through the internet or through the QUT Library.
Risk Assessment Statement
Substantial computer-based work will be required. You are recommended to take regular rest breaks when engaging in prolonged computer-based work.