ENQ515 Total Quality Management
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | ENQ515 |
|---|---|
| Equivalent(s): | ENN515 |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
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| Domestic tuition unit fee | $3,672 |
Unit Outline: Session 3 2024, QUT Online, Online
| Unit code: | ENQ515 |
|---|---|
| Credit points: | 12 |
| Equivalent: | ENN515 |
Overview
To grow in the highly competitive global marketplace, organizations must maximize customer value and product quality. Total Quality Management (TQM) advocates the enterprise make optimum use of resources, technology, equipment, and the skills and knowledge of employees, suppliers and customers. Total Quality Management unit provides students with an understanding of the underlying philosophy, theory and practice of modern day quality management process. Quality Management has evolved beyond its roots in statistics and the quality control functions. Many consider TQM to be a framework for "excellent" management. The main themes of TQM are: a data-based approach to problem solving; an emphasis on organisational and behavioural considerations; a customer-oriented market-sensitive approach to designing and delivering both products and services; and finally, a desire and system approach for continual improvement.
Learning Outcomes
On successful completion of this unit you will be able to:
- Implement TQM analysis tools and methods in real world contexts
- Demonstrate TQM planning skills, including formulation and presentation of continuous quality improvement plans
- Perform gap analysis, benchmarking, cause and effect analysis and evaluation of measures for quality improvement.
Content
The content of this unit includes:
1.Quality as a competitive strategy;
2. The evolution of quality management; ISO9000 and its elements;
3. Elements of quality systems; continual improvements; basic systems (including Resource and Supply Chain Management; Knowledge management and Training; Safety, the Environment and Sustainability) and the effective use of digital technology;
4.Basic and advanced tools of TQM (including statistical process control; customer measurements; managing change; benchmarking, the six-sigma approach. and the broader use of engineering management tools).
5. Continuous Improvement
Learning Approaches
Teaching and learning will include lectures, case studies, group discussions and project, class exercises and question and answer sessions.
Feedback on Learning and Assessment
Instant feedback will be provided to students for oral assessment components. A tutorial session will be organised to provide feedback to written assessments.
Assessment
Overview
You will be assessed on both team and individual work which underpins total quality management.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Problem Solving Tasks (PST)
You will be provided with a case study of an event that has taken place and will need to complete a Cause and Effect diagram, provide recommendations that would have reduced the risk or severity of the event, and identify TQM tools and practices that could have been implemented.
This is an assignment for the purposes of an extension.
Assessment: Team Based Project and Report
As part of a small team, you will select a real industry TQM related problem and apply appropriate tools and techniques to address the problem. The team report details are provided in the study guide. Further guidance will be provided as required during lectures or through Canvas.
This is an assignment for the purposes of an extension.
Assessment: Timed Online Assessment
This Timed Online Assessment (TOA) will be based on lectures, tutorials and your group research project. TOA is a mixture of re-call of facts, problem solving using some of the techniques learnt in the class and to analyse the use of these techniques under given circumstances.
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Resources
Resources available to the student will include lectures from both academics and industry guest lecturers. Resource materials will include references cited during lectures and prescribed texts. The student will also have access to consultation with the unit coordinator and discussion with other students.
Resource Materials
Prescribed text(s)
Rao A., Dambolena L.P., Kopp I., Martin R.J., Rafii F. & Schlesinger P.F. (1996) Total Quality Management: A Cross Functional Perspective. John Wiley & Sons: Chichester
Other
You are also required to use the following:
- The unit website on QUT's Canvas
- QUT Library Databases:
- QUT Cite| Write: You can access QUT cite/write online (Free download from QUT library)
Risk Assessment Statement
There are no risks associated with the activities outlined in this unit.
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BQ87 Master of Engineering Management
- Apply advanced engineering management knowledge, concepts and practices in managing engineering systems and assets
Relates to: ULO1, ULO2, ULO3, Problem Solving Tasks (PST), Timed Online Assessment - Critically analyse and evaluate complex engineering management problems to achieve research informed solutions
Relates to: ULO1, Problem Solving Tasks (PST), Timed Online Assessment - Apply systematic approaches to plan, design, execute and manage an engineering management project
Relates to: ULO1, ULO2, ULO3, Team Based Project and Report, Timed Online Assessment - Communicate complex information effectively and succinctly, presenting high level reports, arguments and justifications in oral, written and visual forms to professional and non-specialist audiences.
Relates to: ULO2, Team Based Project and Report - Organise and manage time, tasks and projects independently, and collaboratively demonstrating the values and principles that shape engineering management decision making and professional accountability.
Relates to: ULO1, ULO2, Team Based Project and Report