PUN213 Quality Management in Health
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | PUN213 |
|---|---|
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
| CSP student contribution | $1,118 |
| Domestic tuition unit fee | $2,976 |
| International unit fee | $4,236 |
Unit Outline: Semester 2 2024, Kelvin Grove, Internal
| Unit code: | PUN213 |
|---|---|
| Credit points: | 12 |
| Equivalent: | PUQ213 |
| Coordinator: | Paula Bowman | paula.bowman@qut.edu.au |
Overview
Quality and risk management are increasingly important areas of focus and activity in the health industry as health service operation and performance is increasingly regulated and monitored by governments and funders. At all levels of the health system, individuals, teams, divisions, organisations, boards and policy makers are expected to contribute to the maintenance of health care quality and safety standards and to participate in the quality improvement of services provided.
This unit introduces the concepts, processes and implementation of quality improvement in health services.
Learning Outcomes
On successful completion of this unit you will be able to:
- Articulate the underlying drivers for, enablers of and barriers to contemporary and inclusive approaches to quality management in health and aged care.
- Identify the quality management concepts, tools and techniques relevant to the unit, service or organisational setting’s readiness and local regulation.
- Critically analyse information to identify the reasons for organisational performance against quality and safety standards.
- Design action plans to improve safety outcomes in health and aged care.
- Justify health quality improvement approaches drawing on research and evidence.
Content
Major topics in this unit include:
- Quality Management Concepts: history and overview, continuous quality improvement, total quality management and the patient safety movement
- Person-centred Care including inclusive approaches for diverse groups, including Aboriginal and Torres Strait Islander communities and services
- Quality Management Programs and Methods: risk management, utilisation management, benchmarking, best practice, quality improvement tools, process improvement cycles; planning a quality agenda
- Accreditation: Quality oversight organisations and emerging changes to accreditation policy associated with Australian health reform.
- Measuring Health Care Performance: clinical indicators, outcome performance measures, adverse events; clinical audit; strategy of program implementation; utilising data for action
- Health Care Governance and Clinician Profiling: clinical governance, credentialing; clinical quality framework
- Data Quality, Documentation and Information Safety: monitoring data quality in administrative and clinical information in an electronic environment; health record documentation requirements and safety of information
- Risk Management: integrated risk management programs, root cause analysis
- Leadership, Teamwork and Change Management: principles and methods for implementing process change; the role of leadership, organisational culture, and interdisciplinary approaches in promoting safe, high quality care
Learning Approaches
In this unit, you will learn by engaging in the following:
- 4-day intensive workshop including lectures and guest speaker presentations
- tutorials
- online readings and learning materials
- case studies
You are strongly encouraged to attend the intensive block. This offers a rich opportunity to share, problem solve and learn from public and private sector health executives and senior managers (as guest presenters) through an interactive workshop format analysing real world practices and case studies.
Feedback on Learning and Assessment
Assessment is spaced throughout the semester to provide the opportunity for feedback on your learning at key points. You will be provided with feedback on each assessment item as you progress through the unit. You will receive written feedback associated with the marking of assessments.
Assessment
Overview
There are three (3) assessments to be completed throughout the semester.
1. Workbook - This brings together the key concepts presented in the unit materials and learning activities to inform critical analysis of academic articles, policy documents and reports.
2. Patient Outcomes Data Analysis - This will connect real world patient outcomes data with approaches of analysis and evaluation of quality and safety performance.
3. Quality Improvement Plan - This will develop your skills to identify quality improvement strategies and design a plan to improve the process of care delivery.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Workbook
You will critically analyse academic articles, policy documents and reports that have been provided. You will need to discuss the drivers for, theory, contemporary practice of and barriers to contemporary and inclusive quality management in health care.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Patient Outcomes Data Analysis
You will take on the role of a quality manager in a health care setting. You are responsible for reviewing patient outcomes data and producing an analysis for the leadership group. In the analysis you will need to describe the data and identify the possible reasons for poorer than expected patient outcomes.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Quality Improvement Plan
Working in your role monitoring healthcare quality, you will develop a quality improvement plan for your healthcare setting to address a quality performance issue. You will research best practice evidence for achieving high quality and safe practice. This research and a quality improvement framework will inform your plan. The plan will need to consider approaches to interdisciplinary collaboration.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Other
There is no prescribed text for this unit. You will be provided with specific materials and information about reference texts at the commencement of the unit. Additional reference materials may be provided through tutorials and the 4 day intensive block.
Risk Assessment Statement
There are no out of the ordinary risks in this unit except for those associated with substantial computer-based work. You should ensure that you take regular rest breaks when engaging in prolonged computer-based work.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
ACHSM Master Health Service Management Competency Framework 2022
A.a): Action - Communication
Relates to: Workbook, Patient Outcomes Data Analysis, Quality Improvement Plan
A.b): Action - Relationship Management
A.c): Action - Business Literacy - Talent Management
Relates to: Quality Improvement Plan
A.e): Action - Project Management
Relates to: Quality Improvement Plan
Relates to: Quality Improvement Plan
Relates to: Quality Improvement Plan
A.f): Action - Risk Management and Clinical Governance
Relates to: Workbook, Quality Improvement Plan
Relates to: Workbook
Relates to: Workbook
E.a): Enabling - Health Leadership and Ethical Behaviour
Relates to: Quality Improvement Plan
Relates to: Quality Improvement Plan
E.b): Enabling - Impact and Influence
Relates to: Patient Outcomes Data Analysis
Relates to: Workbook
Relates to: Workbook
E.c): Enabling - Health Systems
Relates to: Workbook
Relates to: Patient Outcomes Data Analysis
Relates to: Patient Outcomes Data Analysis
E.e): Enabling - Professionalism
Relates to: Quality Improvement Plan
Relates to: Quality Improvement Plan
E.f): Enabling - Change Leadership
Relates to: Quality Improvement Plan
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.PU77 Graduate Diploma in Health Management and Leadership
- Design innovative and strategic responses to health leadership and management challenges to improve consumer, community, organisational and system level outcomes.
Relates to: Quality Improvement Plan - Apply operational management skills to plan, organise and supervise internal organisational processes required for achieving high performance.
Relates to: Workbook, Patient Outcomes Data Analysis - Critically analyse research to inform ethical, evidence-based health management and policy decisions.
Relates to: Workbook, Quality Improvement Plan - Formulate strategies for culturally safe and inclusive approaches that optimise health system design and service delivery.
Relates to: Workbook - Critically analyse the benefits and risks of contemporary and emerging health technologies.
Relates to: Patient Outcomes Data Analysis
PU87 Master of Health Management and Leadership
- Design innovative and strategic responses to health leadership and management challenges to improve consumer, community, organisational and system level outcomes.
Relates to: Quality Improvement Plan - Apply operational management skills to plan, organise and supervise internal organisational processes required for achieving high performance.
Relates to: Workbook, Patient Outcomes Data Analysis - Critique and engage in research to inform ethical, evidence-based health management and policy decisions.
Relates to: Workbook, Quality Improvement Plan - Formulate strategies for culturally safe and inclusive approaches to optimise health system design and service delivery.
Relates to: Workbook - Critically analyse and manage the implementation, benefits and risks of contemporary and emerging health technologies.
Relates to: Patient Outcomes Data Analysis