PUB490 Quality Management in Health
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | PUB490 |
|---|---|
| Prerequisite(s): | Completion of 96cp |
| Assumed Knowledge: | Background knowledge of the health care system is assumed knowledge. |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
| CSP student contribution | $2,040 |
| Pre-2021 CSP student contribution | $1,597 The pre-2021 commonwealth supported place (CSP) contribution amount only applies to students enrolled in a course prior to 2021. To learn more, visit our Understanding your fees page. |
| Domestic tuition unit fee | $3,024 |
| International unit fee | $4,044 |
Unit Outline: Semester 2 2024, Kelvin Grove, Internal
| Unit code: | PUB490 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | Completion of 96cp |
| Assumed Knowledge: | Background knowledge of the health care system is assumed knowledge. |
| Coordinator: | Maryann Wood | mt.wood@qut.edu.au |
Overview
Quality and risk management are important areas of activity for health care professionals, particularly in relation to clinical and administrative services, patient advocacy and more generally within health services as a whole. This unit provides you with the necessary knowledge and skills to develop a quality management program, perform quality improvement activities, and expand outcomes into process improvements and organisational change. Methods of health care performance measurement are explored, and a clinical quality framework model is introduced. Issues relating to administrative and clinical data quality, safety and privacy in an increasingly digital health care environment are also considered. This unit aims to provide a broad overview of health service and clinical management and is suitable for all undergraduates enrolled in a health-related degree.
Learning Outcomes
On successful completion of this unit you will be able to:
- Explore and present the underlying concepts and principles of quality management in health care including clinical governance, clinical credentialing, accreditation, risk management, root cause analysis, change management and performance measures in an interdisciplinary team setting
- Develop quality management programs and design criteria audits to evaluate health services using quality management tools and frameworks
- Examine issues relating to administrative and clinical data quality, documentation, health information governance and safety within an increasingly electronic environment
Content
This unit covers the following areas:
- Quality Management Concepts - History and overview, continuous quality improvement, total quality management
- Quality Management Programs and Methods - Risk management, root cause analysis, change management, utilisation management, benchmarking, patient advocacy, best practice, quality improvement tools, process improvement cycles; planning a quality agenda
- Accreditation - Quality oversight organisations including the Australian Commission on Safety and Quality in Health care and National Safety and Quality Health Service Standards
- Measuring Health Care Performance - Clinical indicators, outcome performance measures, adverse events; clinical audit; strategy of program implementation; utilising data for action
- Health Care Governance and Clinician Profiling - Clinical Governance, credentialing; clinical quality framework
- Health information governance, data quality in administrative and clinical information systems, documentation and information safety
Throughout all aspects of this unit you will be expected to demonstrate sensitivity to, and an understanding of, cultural and gender-related issues as appropriate.
Learning Approaches
The unit is available for internal and online study. Prior to choosing the online study option ensure you are aware of whether there are restrictions for online study for your course due to accreditation requirements. The integration of theory and practice is achieved by linking lectures, tutorials, and practical research and assessment items. Educational opportunities for this unit include lectures, tutorials, discussions, and self-directed learning.
Feedback on Learning and Assessment
Assessment will be spaced throughout the semester to provide the opportunity for feedback on your learning at key points. You will be provided with feedback on each assessment item as you progress through the unit.
Feedback on the activities conducted in lectures and tutorials will form the basis of the formative assessment (Learning Outcomes: 1-3). In addition, written and oral feedback associated with the marking of assessment will constitute formative assessment for the unit.
Assessment
Overview
There are two assessments to be completed throughout the semester. The first is a group assessment requiring critical analysis of the quality aspects associated with a relevant issue. The second assessment involves the development of an audit plan and audit tool on a quality management topic from your field of practice.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
The purpose of this assessment is to raise your awareness of quality issues in health care and the consequences of those issues if left unattended. You will select one case study from a choice of five that will be provided and in your group of three, critically analyse the quality aspects associated with the issue. The analysis will include discussion of key quality management standards, frameworks and theories.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Quality plan and tool
The purpose of this written assignment is to equip you with practical skills in developing a quality management tool and audit plan relevant to health services. That is, you will create a plan for implementation of an audit program and develop a criteria audit tool for use within a health care setting. You will not be conducting the audit.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Other
There is no required text for this unit. A comprehensive study guide and list of readings are available via the Canvas site.
Risk Assessment Statement
There are no anticipated risks associated with learning in this unit.
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.LS47 Bachelor of Medical Laboratory Science
- Professional (including OHS and QA) Knowledge
Relates to: Case Study, Quality plan and tool - Interpretation and application of protocols
Relates to: Case Study, Quality plan and tool - Analysis and interpretation of data
Relates to: Case Study, Quality plan and tool - Scientific communication skills including information literacy and numeracy
Relates to: Case Study, Quality plan and tool - Quality assurance
Relates to: Case Study, Quality plan and tool - Professional behaviours
Relates to: Case Study
PU51 Bachelor of Health Information Management
- Critically evaluate and apply theoretical and technical perspectives on health information management (HIM), applicable to professional practice to solve routine and emergent problems. [Knowledge, Practice]
Relates to: Case Study, Quality plan and tool - Initiate effective approaches for engaging in critical thinking, decision making and problem solving that reflect diverse perspectives and culturally safe and responsive practice, encompassing evidence-based HIM solutions. [Practice, Values/Disposition
Relates to: Case Study, Quality plan and tool - Employ digital capabilities in accessing, evaluating, utilising and communicating digital health information across a range of stakeholders, and intra- and inter-professional contexts that demonstrate independence, accountability, creativity and initiative as a HIM professional. [Practice, Values/Disposition]
Relates to: Quality plan and tool - Exercise judgement in the context of HIM, informed by sustainable, legal, ethical, and professional perspectives that promote social inclusivity, multidisciplinary collaboration and reflective practice. [Values/Disposition, Knowledge, Practice]
Relates to: Case Study, Quality plan and tool
Unit Outline: Semester 2 2024, Online
| Unit code: | PUB490 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | Completion of 96cp |
| Assumed Knowledge: | Background knowledge of the health care system is assumed knowledge. |
Overview
Quality and risk management are important areas of activity for health care professionals, particularly in relation to clinical and administrative services, patient advocacy and more generally within health services as a whole. This unit provides you with the necessary knowledge and skills to develop a quality management program, perform quality improvement activities, and expand outcomes into process improvements and organisational change. Methods of health care performance measurement are explored, and a clinical quality framework model is introduced. Issues relating to administrative and clinical data quality, safety and privacy in an increasingly digital health care environment are also considered. This unit aims to provide a broad overview of health service and clinical management and is suitable for all undergraduates enrolled in a health-related degree.
Learning Outcomes
On successful completion of this unit you will be able to:
- Explore and present the underlying concepts and principles of quality management in health care including clinical governance, clinical credentialing, accreditation, risk management, root cause analysis, change management and performance measures in an interdisciplinary team setting
- Develop quality management programs and design criteria audits to evaluate health services using quality management tools and frameworks
- Examine issues relating to administrative and clinical data quality, documentation, health information governance and safety within an increasingly electronic environment
Content
This unit covers the following areas:
- Quality Management Concepts - History and overview, continuous quality improvement, total quality management
- Quality Management Programs and Methods - Risk management, root cause analysis, change management, utilisation management, benchmarking, patient advocacy, best practice, quality improvement tools, process improvement cycles; planning a quality agenda
- Accreditation - Quality oversight organisations including the Australian Commission on Safety and Quality in Health care and National Safety and Quality Health Service Standards
- Measuring Health Care Performance - Clinical indicators, outcome performance measures, adverse events; clinical audit; strategy of program implementation; utilising data for action
- Health Care Governance and Clinician Profiling - Clinical Governance, credentialing; clinical quality framework
- Health information governance, data quality in administrative and clinical information systems, documentation and information safety
Throughout all aspects of this unit you will be expected to demonstrate sensitivity to, and an understanding of, cultural and gender-related issues as appropriate.
Learning Approaches
The unit is available for internal and online study. Prior to choosing the online study option ensure you are aware of whether there are restrictions for online study for your course due to accreditation requirements. The integration of theory and practice is achieved by linking lectures, tutorials, and practical research and assessment items. Educational opportunities for this unit include lectures, tutorials, discussions, and self-directed learning.
Feedback on Learning and Assessment
Assessment will be spaced throughout the semester to provide the opportunity for feedback on your learning at key points. You will be provided with feedback on each assessment item as you progress through the unit.
Feedback on the activities conducted in lectures and tutorials will form the basis of the formative assessment (Learning Outcomes: 1-3). In addition, written and oral feedback associated with the marking of assessment will constitute formative assessment for the unit.
Assessment
Overview
There are two assessments to be completed throughout the semester. The first is a group assessment requiring critical analysis of the quality aspects associated with a relevant issue. The second assessment involves the development of an audit plan and audit tool on a quality management topic from your field of practice.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
The purpose of this assessment is to raise your awareness of quality issues in health care and the consequences of those issues if left unattended. You will select one case study from a choice of five that will be provided and in your group of three, critically analyse the quality aspects associated with the issue. The analysis will include discussion of key quality management standards, frameworks and theories.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Quality plan and tool
The purpose of this written assignment is to equip you with practical skills in developing a quality management tool and audit plan relevant to health services. That is, you will create a plan for implementation of an audit program and develop a criteria audit tool for use within a health care setting. You will not be conducting the audit.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Other
There is no required text for this unit. A comprehensive study guide and list of readings are available via the Canvas site.
Risk Assessment Statement
There are no anticipated risks associated with learning in this unit.
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.LS47 Bachelor of Medical Laboratory Science
- Professional (including OHS and QA) Knowledge
Relates to: Case Study, Quality plan and tool - Interpretation and application of protocols
Relates to: Case Study, Quality plan and tool - Analysis and interpretation of data
Relates to: Case Study, Quality plan and tool - Scientific communication skills including information literacy and numeracy
Relates to: Case Study, Quality plan and tool - Quality assurance
Relates to: Case Study, Quality plan and tool - Professional behaviours
Relates to: Case Study
PU51 Bachelor of Health Information Management
- Critically evaluate and apply theoretical and technical perspectives on health information management (HIM), applicable to professional practice to solve routine and emergent problems. [Knowledge, Practice]
Relates to: Case Study, Quality plan and tool - Initiate effective approaches for engaging in critical thinking, decision making and problem solving that reflect diverse perspectives and culturally safe and responsive practice, encompassing evidence-based HIM solutions. [Practice, Values/Disposition
Relates to: Case Study, Quality plan and tool - Employ digital capabilities in accessing, evaluating, utilising and communicating digital health information across a range of stakeholders, and intra- and inter-professional contexts that demonstrate independence, accountability, creativity and initiative as a HIM professional. [Practice, Values/Disposition]
Relates to: Quality plan and tool - Exercise judgement in the context of HIM, informed by sustainable, legal, ethical, and professional perspectives that promote social inclusivity, multidisciplinary collaboration and reflective practice. [Values/Disposition, Knowledge, Practice]
Relates to: Case Study, Quality plan and tool