MGB210 Managing Operations
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | MGB210 |
|---|---|
| Prerequisite(s): | BSB115 or BSB105 |
| Equivalent(s): | MGX210, MGB235 |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
| CSP student contribution | $1,812 |
| Pre-2021 CSP student contribution | $1,419 The pre-2021 commonwealth supported place (CSP) contribution amount only applies to students enrolled in a course prior to 2021. To learn more, visit our Understanding your fees page. |
| Domestic tuition unit fee | $2,832 |
| International unit fee | $3,900 |
Unit Outline: Semester 1 2021, Gardens Point, Internal
| Unit code: | MGB210 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | BSB115 or BSB105 |
| Equivalent: | MGX210 |
| Coordinator: | Kavoos Mohannak | k.mohannak@qut.edu.au |
Overview
The production of goods or services is the core activity of all organisations, irrespective of whether the organisation is part of the private sector, the public sector, or the not-for-profit sector. While the production of goods and services is the core activity of the organisation, it is only made possible by the integrated support of other functional and administrative areas of the organisation. It is essential that you gain an understanding of the central issues in relation to the production of goods and services, and how other functional and administrative areas contribute to this core activity. A key focus of the production of goods and services is the use of different qualitative and quantitative techniques to assist in managerial decision making. This also gives the unit a broader application than simply goods and services management.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management processes and procedures in a range of contexts
- Apply techniques for various operations management processes to achieve satisfactory business outcomes
- Use operations management knowledge to identify, explain and analyse operational issues and challenges facing organisations in satisfying customer needs
- Formulate evidence-based responses to improve operational processes and outcomes of organisations to better meet customer needs, taking account of socially responsible practices
- Use professional communication skills to present operations management knowledge and ideas in written formRelates to: UG Business Capabilities: PC (3.1)
Content
The unit examines, in an introductory way, the major concepts that are used in managing the operations of an organisation, in either goods or services. It also introduces a managerial element by having you consider the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational issues in both goods and services organisations and how theory can provide action possibilities.
- Introduction to managing operations (goods and services, value chain)
- Measuring performance; strategy and operations; corporate social responsibility
- Technology and processes
- Goods and services design;
- Capacity and Facilities
- Supply chain management
- Forecasting and demand planning
- Managing inventories
- Lean Production
- Quality management and quality control
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
A wide range of strategies are utilised in teaching this unit. While the structure is a 2 hour lecture and tutorial a range of approaches are utilised to create interactive learning experiences. Lectures involve the use of videos, discussion, case analysis, and the analysis of theory. Tutorials utilise experiential exercises, case analysis, group and small group discussions, presentations and others.
This unit uses text authentification tools that assist students to develop the academic skills required to correctly use and cite reference material as well as to check citations and determine possible instances of plagiarism. You will be expected to submit draft and/or final versions of one or more assignments using these text authentification tools. Your Unit Coordinator will provide detailed information on how the software will be used in this unit.
COVID-19 restrictions may require changes to the planned Learning Approaches described here. Students should refer to the unit Blackboard site for the latest information.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The assessment in this unit aims to support your achievement of the learning objectives for both Discipline Knowledge and Other Graduate Capabilities. Assessment has been designed in order to allow you to:
- Receive feedback on your learning as you progress toward the development of knowledge, understanding, skills and attitudes (formative assessment); and
- Demonstrate your learning in order to achieve a final grade (summative assessment).
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
This is an introductory case to allow you to examine how existing operations impact upon potential future operations.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), HO (2.1, 2.2), PC (3.1), SE (5.2)
Assessment: Take Home Exam
The examination will include a number of operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the operational management of the organisation.
Exam questions will be released on BlackBoard in week 13.
Formative or Summative: Summative
Business Capabilities (AoL goals): KS (1.1, 1.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Prescribed text(s)
Russell, Roberta S. & Taylor, Bernard W. III (2017), Operations and Supply Chain Management; . Nineth Ed. Hoboken, NJ., John Wiley and Sons.
See unit Blackboard site for other resources.
There are no other costs associated with this unit.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: ULO1, ULO3, Case Study
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO4, Case Study
KS (1.1): Discipline Knowledge
Relates to: ULO1, ULO2, ULO3, ULO4, Case Study, Take Home Exam
KS (1.2): Technical and Technological Skills
Relates to: ULO2, Take Home Exam
PC (3.1): Professional Communication (Written)
Relates to: ULO5, Case Study
SE (5.2): Global Social Responsibility
Relates to: ULO4, Case Study
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO2, ULO3, ULO4, Case Study, Take Home Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO4, Case Study - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Take Home Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO4, Case Study - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study
Unit Outline: Semester 1 2021, Online
| Unit code: | MGB210 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | BSB115 or BSB105 |
| Equivalent: | MGX210 |
Overview
The production of goods or services is the core activity of all organisations, irrespective of whether the organisation is part of the private sector, the public sector, or the not-for-profit sector. While the production of goods and services is the core activity of the organisation, it is only made possible by the integrated support of other functional and administrative areas of the organisation. It is essential that you gain an understanding of the central issues in relation to the production of goods and services, and how other functional and administrative areas contribute to this core activity. A key focus of the production of goods and services is the use of different qualitative and quantitative techniques to assist in managerial decision making. This also gives the unit a broader application than simply goods and services management.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management processes and procedures in a range of contexts
- Apply techniques for various operations management processes to achieve satisfactory business outcomes
- Use operations management knowledge to identify, explain and analyse operational issues and challenges facing organisations in satisfying customer needs
- Formulate evidence-based responses to improve operational processes and outcomes of organisations to better meet customer needs, taking account of socially responsible practices
- Use professional communication skills to present operations management knowledge and ideas in written formRelates to: UG Business Capabilities: PC (3.1)
Content
The unit examines, in an introductory way, the major concepts that are used in managing the operations of an organisation, in either goods or services. It also introduces a managerial element by having you consider the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational issues in both goods and services organisations and how theory can provide action possibilities.
- Introduction to managing operations (goods and services, value chain)
- Measuring performance; strategy and operations; corporate social responsibility
- Technology and processes
- Goods and services design;
- Capacity and Facilities
- Supply chain management
- Forecasting and demand planning
- Managing inventories
- Lean Production
- Quality management and quality control
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
A wide range of strategies are utilised in teaching this unit. While the structure is a 2 hour lecture and tutorial a range of approaches are utilised to create interactive learning experiences. Lectures involve the use of videos, discussion, case analysis, and the analysis of theory. Tutorials utilise experiential exercises, case analysis, group and small group discussions, presentations and others.
This unit uses text authentification tools that assist students to develop the academic skills required to correctly use and cite reference material as well as to check citations and determine possible instances of plagiarism. You will be expected to submit draft and/or final versions of one or more assignments using these text authentification tools. Your Unit Coordinator will provide detailed information on how the software will be used in this unit.
COVID-19 restrictions may require changes to the planned Learning Approaches described here. Students should refer to the unit Blackboard site for the latest information.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The assessment in this unit aims to support your achievement of the learning objectives for both Discipline Knowledge and Other Graduate Capabilities. Assessment has been designed in order to allow you to:
- Receive feedback on your learning as you progress toward the development of knowledge, understanding, skills and attitudes (formative assessment); and
- Demonstrate your learning in order to achieve a final grade (summative assessment).
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
This is an introductory case to allow you to examine how existing operations impact upon potential future operations.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), HO (2.1, 2.2), PC (3.1), SE (5.2)
Assessment: Take Home Exam
The examination will include a number of operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the operational management of the organisation.
Exam questions will be released on BlackBoard in week 13.
Formative or Summative: Summative
Business Capabilities (AoL goals): KS (1.1, 1.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Prescribed text(s)
Russell, Roberta S. & Taylor, Bernard W. III (2017), Operations and Supply Chain Management; . Nineth Ed. Hoboken, NJ., John Wiley and Sons.
See unit Blackboard site for other resources.
There are no other costs associated with this unit.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: ULO1, ULO3, Case Study
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO4, Case Study
KS (1.1): Discipline Knowledge
Relates to: ULO1, ULO2, ULO3, ULO4, Case Study, Take Home Exam
KS (1.2): Technical and Technological Skills
Relates to: ULO2, Take Home Exam
PC (3.1): Professional Communication (Written)
Relates to: ULO5, Case Study
SE (5.2): Global Social Responsibility
Relates to: ULO4, Case Study
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO2, ULO3, ULO4, Case Study, Take Home Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO4, Case Study - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Take Home Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO4, Case Study - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study
Unit Outline: Semester 2 2021, Gardens Point, Internal
| Unit code: | MGB210 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | BSB115 or BSB105 |
| Equivalent: | MGX210 |
| Coordinator: | Kavoos Mohannak | k.mohannak@qut.edu.au |
Overview
The production of goods or services is the core activity of all organisations, irrespective of whether the organisation is part of the private sector, the public sector, or the not-for-profit sector. While the production of goods and services is the core activity of the organisation, it is only made possible by the integrated support of other functional and administrative areas of the organisation. It is essential that you gain an understanding of the central issues in relation to the production of goods and services, and how other functional and administrative areas contribute to this core activity. A key focus of the production of goods and services is the use of different qualitative and quantitative techniques to assist in managerial decision making. This also gives the unit a broader application than simply goods and services management.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management processes and procedures in a range of contexts
- Apply techniques for various operations management processes to achieve satisfactory business outcomes
- Use operations management knowledge to identify, explain and analyse operational issues and challenges facing organisations in satisfying customer needs
- Formulate evidence-based responses to improve operational processes and outcomes of organisations to better meet customer needs, taking account of socially responsible practices
- Use professional communication skills to present operations management knowledge and ideas in written formRelates to: UG Business Capabilities: PC (3.1)
Content
The unit examines, in an introductory way, the major concepts that are used in managing the operations of an organisation, in either goods or services. It also introduces a managerial element by having you consider the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational issues in both goods and services organisations and how theory can provide action possibilities.
- Introduction to managing operations (goods and services, value chain)
- Measuring performance; strategy and operations; corporate social responsibility
- Technology and processes
- Goods and services design;
- Capacity and Facilities
- Supply chain management
- Forecasting and demand planning
- Managing inventories
- Lean Production
- Quality management and quality control
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
A wide range of strategies are utilised in teaching this unit. While the structure is a 2 hour lecture and tutorial a range of approaches are utilised to create interactive learning experiences. Lectures involve the use of videos, discussion, case analysis, and the analysis of theory. Tutorials utilise experiential exercises, case analysis, group and small group discussions, presentations and others.
This unit uses text authentification tools that assist students to develop the academic skills required to correctly use and cite reference material as well as to check citations and determine possible instances of plagiarism. You will be expected to submit draft and/or final versions of one or more assignments using these text authentification tools. Your Unit Coordinator will provide detailed information on how the software will be used in this unit.
COVID-19 restrictions may require changes to the planned Learning Approaches described here. Students should refer to the unit Blackboard site for the latest information.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The assessment in this unit aims to support your achievement of the learning objectives for both Discipline Knowledge and Other Graduate Capabilities. Assessment has been designed in order to allow you to:
- Receive feedback on your learning as you progress toward the development of knowledge, understanding, skills and attitudes (formative assessment); and
- Demonstrate your learning in order to achieve a final grade (summative assessment).
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
This is an introductory case to allow you to examine how existing operations impact upon potential future operations.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), HO (2.1, 2.2), PC (3.1), SE (5.2)
Assessment: Take Home Exam
The examination will include a number of operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the operational management of the organisation.
Exam questions will be released on BlackBoard in week 13.
Formative or Summative: Summative
Business Capabilities (AoL goals): KS (1.1, 1.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Prescribed text(s)
Russell, Roberta S. & Taylor, Bernard W. III (2017), Operations and Supply Chain Management; . Nineth Ed. Hoboken, NJ., John Wiley and Sons.
See unit Blackboard site for other resources.
There are no other costs associated with this unit.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: ULO1, ULO3, Case Study
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO4, Case Study
KS (1.1): Discipline Knowledge
Relates to: ULO1, ULO2, ULO3, ULO4, Case Study, Take Home Exam
KS (1.2): Technical and Technological Skills
Relates to: ULO2, Take Home Exam
PC (3.1): Professional Communication (Written)
Relates to: ULO5, Case Study
SE (5.2): Global Social Responsibility
Relates to: ULO4, Case Study
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO2, ULO3, ULO4, Case Study, Take Home Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO4, Case Study - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Take Home Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO4, Case Study - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study
Unit Outline: Semester 2 2021, Online
| Unit code: | MGB210 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | BSB115 or BSB105 |
| Equivalent: | MGX210 |
Overview
The production of goods or services is the core activity of all organisations, irrespective of whether the organisation is part of the private sector, the public sector, or the not-for-profit sector. While the production of goods and services is the core activity of the organisation, it is only made possible by the integrated support of other functional and administrative areas of the organisation. It is essential that you gain an understanding of the central issues in relation to the production of goods and services, and how other functional and administrative areas contribute to this core activity. A key focus of the production of goods and services is the use of different qualitative and quantitative techniques to assist in managerial decision making. This also gives the unit a broader application than simply goods and services management.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management processes and procedures in a range of contexts
- Apply techniques for various operations management processes to achieve satisfactory business outcomes
- Use operations management knowledge to identify, explain and analyse operational issues and challenges facing organisations in satisfying customer needs
- Formulate evidence-based responses to improve operational processes and outcomes of organisations to better meet customer needs, taking account of socially responsible practices
- Use professional communication skills to present operations management knowledge and ideas in written formRelates to: UG Business Capabilities: PC (3.1)
Content
The unit examines, in an introductory way, the major concepts that are used in managing the operations of an organisation, in either goods or services. It also introduces a managerial element by having you consider the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational issues in both goods and services organisations and how theory can provide action possibilities.
- Introduction to managing operations (goods and services, value chain)
- Measuring performance; strategy and operations; corporate social responsibility
- Technology and processes
- Goods and services design;
- Capacity and Facilities
- Supply chain management
- Forecasting and demand planning
- Managing inventories
- Lean Production
- Quality management and quality control
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
A wide range of strategies are utilised in teaching this unit. While the structure is a 2 hour lecture and tutorial a range of approaches are utilised to create interactive learning experiences. Lectures involve the use of videos, discussion, case analysis, and the analysis of theory. Tutorials utilise experiential exercises, case analysis, group and small group discussions, presentations and others.
This unit uses text authentification tools that assist students to develop the academic skills required to correctly use and cite reference material as well as to check citations and determine possible instances of plagiarism. You will be expected to submit draft and/or final versions of one or more assignments using these text authentification tools. Your Unit Coordinator will provide detailed information on how the software will be used in this unit.
COVID-19 restrictions may require changes to the planned Learning Approaches described here. Students should refer to the unit Blackboard site for the latest information.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The assessment in this unit aims to support your achievement of the learning objectives for both Discipline Knowledge and Other Graduate Capabilities. Assessment has been designed in order to allow you to:
- Receive feedback on your learning as you progress toward the development of knowledge, understanding, skills and attitudes (formative assessment); and
- Demonstrate your learning in order to achieve a final grade (summative assessment).
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
This is an introductory case to allow you to examine how existing operations impact upon potential future operations.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), HO (2.1, 2.2), PC (3.1), SE (5.2)
Assessment: Take Home Exam
The examination will include a number of operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the operational management of the organisation.
Exam questions will be released on BlackBoard in week 13.
Formative or Summative: Summative
Business Capabilities (AoL goals): KS (1.1, 1.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Prescribed text(s)
Russell, Roberta S. & Taylor, Bernard W. III (2017), Operations and Supply Chain Management; . Nineth Ed. Hoboken, NJ., John Wiley and Sons.
See unit Blackboard site for other resources.
There are no other costs associated with this unit.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: ULO1, ULO3, Case Study
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO4, Case Study
KS (1.1): Discipline Knowledge
Relates to: ULO1, ULO2, ULO3, ULO4, Case Study, Take Home Exam
KS (1.2): Technical and Technological Skills
Relates to: ULO2, Take Home Exam
PC (3.1): Professional Communication (Written)
Relates to: ULO5, Case Study
SE (5.2): Global Social Responsibility
Relates to: ULO4, Case Study
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO2, ULO3, ULO4, Case Study, Take Home Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO4, Case Study - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Take Home Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO4, Case Study - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study