IFN652 Enterprise Business Process Management

Unit Outline: Semester 2 2024, Gardens Point, Internal

Overview

The unit provides a rich overview of key factors that impact the enterprise-wide deployment of Business Process Management (BPM). It covers how the current status of enterprise-wide Business Process Management (E-BPM) can be assessed and how to design and action roadmaps for E-BPM capability enhancements. The aim is to ensure that BPM within an organisation is strategically aligned and well governed by creating the right culture, applying the optimal mix of BPM methods and maximising and using emerging technologies in the design and management of business processes.

Learning Outcomes

On successful completion of this unit you will be able to:

1. Explain why an organisation should adopt a portfolio approach to managing business processes and how to manage BPM portfolios. (CLO1)
2. Select, tailor and implement BPM capability frameworks to meet the specific needs of the organisational context (CLO2)
3. Evaluate the maturity of an organisation BPM capabilities using capability frameworks. (CLO2)
4. Recommend and justify BPM solutions to a client. (CLO3)
5. Communicate professionally to client organisations in written and oral formats. (CLO5)
6. Collaborate in a team environment to achieve an outcome for a client. (CLO4)

Content

Learning Approaches

The unit emphasizes a 'hands-on' approach to learning through the illustration of new concepts through worked examples and demonstrations. The concepts introduced are presented in business scenarios.

This unit supports and encourages peer-to-peer learning. You are encouraged to work together in tutorials, building your own strengths while assisting others to learn in a less formal and less intimidating manner than lecturer-to-student learning. This also assists in cohort-building.

The unit also supports project-oriented learning whereby you are engaged in large projects that are tied to real-world challenges. Through these projects you will apply knowledge to solve problems of increasing complexity. You will evaluate complex BPM problems that are inspired by real-world scenarios, crafted in collaboration with our industry partners.

You will be exposed to a diversity of cultural contexts, through case studies and examples extracted from organisations which practice BPM.

You will complete authentic assessment activities such as problem solving tasks that are directly relevant to business process management practice. You will receive timely feedback to assist you in your achievement of the learning outcomes, via various intermediate formative and summative assessment items.

You will be provided with opportunities to work collaboratively in teams while exercising self-reflection and accountability for personal outputs, as part of the various summative assessments.

Feedback on Learning and Assessment

The first two assignments will be based on a real-life case study and will align to the material covered in the lectures and tutorials. The related tasks will be discussed during these contact hours. This will provide you with a deeper understanding of the nature of the tasks. Selected supporting resources will be provided on the unit homepage. A marking guide will be available for the first two assignments. A detailed marking of assignments will provide you with comprehensive feedback. Teaching staff will be available to clarify or elaborate on the assignment content and provide constructive feedback. For the final exam you will be referred to the Faculty's formal 'Review of exam' procedures.

Assessment

Overview

The assessments are designed with contributions from industry experts to ensure that the assessment reflects real-world E-BPM practices. Assessment items will tie into real-life case studies which will be complemented by a series of industry guest talks in the lecture series. We expect you to demonstrate competency in executing the various tools and techniques and innovative, out-of-the-box thinking to develop your work. Students should reflect on their learning and skills throughout the entire process and will be asked to review the effectiveness of the outputs. Extra support is provided through the alignment of the tutorial activities, sample cases, drop-in sessions and online discussion forums, and we encourage peer-to-peer learning, just as much as getting feedback for progressive work from the teaching staff.

Unit Grading Scheme

7- point scale

Assessment Tasks

Assessment: Tutorial Preparation

Each week students are expected to prepare for the tutorial discussions by the completion of a short quiz or other set activity designed to check your understanding of key concepts to facilitate your in-depth engagement in-class discussions.

Assessment: E-BPM Contextual Research

This Individual assignment is designed to assess your understanding on what E-BPM is and how to best progress with Enterprise level process management efforts. Detailed specifications of the submissions are available on the unit Canvas site.

This is an assignment for the purposes of an extension.

Assessment: Enterprise-wide Business Process Management (E-BPM) Recommendations.

This group assignment is designed to increase your awareness for the challenges related to identifying and managing business process management capabilities in an organization. Based on a real case study, you will (a) systematically select and adopt a BPM capability framework, (b) deploy it to make a current state assessment of BPM capabilities observed within the case and (c) derive a roadmap to recommend BPM capability development. You provide a report and must be prepared to present your results in the classroom.  Detailed specifications of the submissions are available on the unit Canvas site.

This is an assignment for the purposes of an extension.

Academic Integrity

Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.

Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.

You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.

Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.

Resources

Risk Assessment Statement

There are no extraordinary risks associated with the classroom/lecture activities in this unit.