MGB235 Monitoring and Managing Operational Performance
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | MGB235 |
|---|---|
| Prerequisite(s): | 48 credit points of completed studies |
| Equivalent(s): | MGB210, MGX210 |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
| CSP student contribution | $2,124 |
| Pre-2021 CSP student contribution | $1,663 The pre-2021 commonwealth supported place (CSP) contribution amount only applies to students enrolled in a course prior to 2021. To learn more, visit our Understanding your fees page. |
| Domestic tuition unit fee | $3,204 |
| International unit fee | $4,512 |
Unit Outline: Semester 1 2025, Gardens Point, Internal
| Unit code: | MGB235 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | 48 credit points of completed studies. |
| Equivalent: | MGX210, MGB210 |
| Coordinator: | Kavoos Mohannak | k.mohannak@qut.edu.au |
Overview
The production of goods or services is the core activity of all organisations, irrespective of whether the organisation is part of the private sector, the public sector, or the not-for-profit sector. The operational performance of organisations is only made possible by the integrated support of other functional and administrative areas of the organisation. It is essential that you gain an understanding of the central issues of how operations produce organisational outputs, and how other functional and administrative areas contribute to the performance of this core activity. Monitoring and Managing Operational Performance focuses on providing you with a "manager's toolkit" for identifying, monitoring and enhancing the operational performance of organisations' socio-technical systems. By focusing on management tools, you will develop a critical awareness of the interdependence of human, technical, competitive, and financial domains of control.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management processes and procedures in a range of contexts. [KS 1.1, HO 2.1]
- Apply technology to various operations management processes to monitor business performance . [KS 1.2]Relates to: UG Business Capabilities: KS (1.2)
- Use operations management knowledge to identify, explain and analyse operational issues and challenges facing organisations in satisfying sustainable organisational goals. [KS 1.1, HO 2.1, 2.2, SE 5.2]
- Work in a team to formulate evidence-based responses to improve operational performance, taking into account diverse stakeholder needs. [TS 4.2] Relates to: UG Business Capabilities: TS (4.2)
- Use professional communication skills to present operations management knowledge and ideas in written forms. [PC 3.1]Relates to: UG Business Capabilities: PC (3.1)
Content
The unit builds on the major concepts introduced in Managing Strategically (MGB133) to provide a more concise view on organisational performance. It drives critical thinking of the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational issues in both goods and services organisations and how theory can provide possibilities for action.
- Managing operations (goods and services, value chain)
- Measuring performance; strategy and operations; corporate social responsibility
- Technology and processes
- Goods and services design;
- Capacity and facilities
- Supply chain management
- Forecasting and demand planning
- Managing inventories
- Lean Production
- Quality management and quality control
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
A wide range of approaches are utilised to create interactive learning experiences across lectures and tutorials. Lectures involve the use of videos, discussion, case analysis, and the analysis of theory. Tutorials utilise experiential exercises, case analysis, common forecasting tools, group and small group discussions, presentations and others.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The assessment in this unit aims to support your achievement of the learning objectives for both Discipline Knowledge and Other Graduate Capabilities. Assessment has been designed in order to allow you to:
- Receive feedback on your learning as you progress toward the development of knowledge, understanding, skills and attitudes (formative assessment); and
- Demonstrate your learning in order to achieve a final grade (summative assessment).
Students may be required to attend campus or an assessment centre for the purposes of assessment, regardless of the attendance mode for the unit.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
In this exploratory case study you will work in the role of a manager to examine how existing operations impact on the achievement of organisational goals. You will also use and apply technology to develop a dashboard to monitor ongoing performance.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), HO (2.1), PC (3.1)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Report
You will work in a team to analyse an emergent problem for a case organisation and identify the performance implications of the case. You will develop a range of evidence-based solutions that could be recommended to the organisation’s management team as a remedy for the performance problems and satisfying sustainable organisational goals. Your individual contributions to team processes will be evaluated through peer evaluation and based on the quality of positive team behaviours that contribute to team effectiveness.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), HO (2.2), TS (4.2), SE (5.2)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Final Exam
The examination will include a number of quantitative and qualitative operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the operational management of the organisation.
Formative or Summative: Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), HO (2.1)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Requirements to Study
Requirements
No additional requirements.
Costs
No additional costs.
Resources
See unit Canvas site for other resources.
There are no other costs associated with this unit.
Resource Materials
Prescribed text(s)
Stevenson, William J. (2024), Operations Management, Fourteenth Ed. New York, NY., McGraw-Hill Education.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: ULO1, ULO3, Case Study, Final Exam
HO (2.2): Independent Judgement and Decision-Making
KS (1.1): Discipline Knowledge
Relates to: ULO1, ULO3, Case Study, Report, Final Exam
KS (1.2): Technical and Technological Skills
Relates to: ULO2, Case Study, Final Exam
PC (3.1): Professional Communication (Written)
Relates to: ULO5, Case Study
SE (5.2): Global Social Responsibility
TS (4.2): Teamwork Knowledge and Skills
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
BS06 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
BS08 Bachelor of Business - International
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
Unit Outline: Semester 1 2025, Online
| Unit code: | MGB235 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | 48 credit points of completed studies. |
| Equivalent: | MGX210, MGB210 |
Overview
The production of goods or services is the core activity of all organisations, irrespective of whether the organisation is part of the private sector, the public sector, or the not-for-profit sector. The operational performance of organisations is only made possible by the integrated support of other functional and administrative areas of the organisation. It is essential that you gain an understanding of the central issues of how operations produce organisational outputs, and how other functional and administrative areas contribute to the performance of this core activity. Monitoring and Managing Operational Performance focuses on providing you with a "manager's toolkit" for identifying, monitoring and enhancing the operational performance of organisations' socio-technical systems. By focusing on management tools, you will develop a critical awareness of the interdependence of human, technical, competitive, and financial domains of control.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management processes and procedures in a range of contexts. [KS 1.1, HO 2.1]
- Apply technology to various operations management processes to monitor business performance . [KS 1.2]Relates to: UG Business Capabilities: KS (1.2)
- Use operations management knowledge to identify, explain and analyse operational issues and challenges facing organisations in satisfying sustainable organisational goals. [KS 1.1, HO 2.1, 2.2, SE 5.2]
- Work in a team to formulate evidence-based responses to improve operational performance, taking into account diverse stakeholder needs. [TS 4.2] Relates to: UG Business Capabilities: TS (4.2)
- Use professional communication skills to present operations management knowledge and ideas in written forms. [PC 3.1]Relates to: UG Business Capabilities: PC (3.1)
Content
The unit builds on the major concepts introduced in Managing Strategically (MGB133) to provide a more concise view on organisational performance. It drives critical thinking of the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational issues in both goods and services organisations and how theory can provide possibilities for action.
- Managing operations (goods and services, value chain)
- Measuring performance; strategy and operations; corporate social responsibility
- Technology and processes
- Goods and services design;
- Capacity and facilities
- Supply chain management
- Forecasting and demand planning
- Managing inventories
- Lean Production
- Quality management and quality control
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
A wide range of approaches are utilised to create interactive learning experiences across lectures and tutorials. Lectures involve the use of videos, discussion, case analysis, and the analysis of theory. Tutorials utilise experiential exercises, case analysis, common forecasting tools, group and small group discussions, presentations and others.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The assessment in this unit aims to support your achievement of the learning objectives for both Discipline Knowledge and Other Graduate Capabilities. Assessment has been designed in order to allow you to:
- Receive feedback on your learning as you progress toward the development of knowledge, understanding, skills and attitudes (formative assessment); and
- Demonstrate your learning in order to achieve a final grade (summative assessment).
Students may be required to attend campus or an assessment centre for the purposes of assessment, regardless of the attendance mode for the unit.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
In this exploratory case study you will work in the role of a manager to examine how existing operations impact on the achievement of organisational goals. You will also use and apply technology to develop a dashboard to monitor ongoing performance.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), HO (2.1), PC (3.1)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Report
You will work in a team to analyse an emergent problem for a case organisation and identify the performance implications of the case. You will develop a range of evidence-based solutions that could be recommended to the organisation’s management team as a remedy for the performance problems and satisfying sustainable organisational goals. Your individual contributions to team processes will be evaluated through peer evaluation and based on the quality of positive team behaviours that contribute to team effectiveness.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), HO (2.2), TS (4.2), SE (5.2)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Final Exam
The examination will include a number of quantitative and qualitative operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the operational management of the organisation.
Formative or Summative: Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), HO (2.1)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Requirements to Study
Requirements
No additional requirements.
Costs
No additional costs.
Resources
See unit Canvas site for other resources.
There are no other costs associated with this unit.
Resource Materials
Prescribed text(s)
Stevenson, William J. (2024), Operations Management, Fourteenth Ed. New York, NY., McGraw-Hill Education.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: ULO1, ULO3, Case Study, Final Exam
HO (2.2): Independent Judgement and Decision-Making
KS (1.1): Discipline Knowledge
Relates to: ULO1, ULO3, Case Study, Report, Final Exam
KS (1.2): Technical and Technological Skills
Relates to: ULO2, Case Study, Final Exam
PC (3.1): Professional Communication (Written)
Relates to: ULO5, Case Study
SE (5.2): Global Social Responsibility
TS (4.2): Teamwork Knowledge and Skills
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
BS06 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
BS08 Bachelor of Business - International
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
Unit Outline: Semester 2 2025, Gardens Point, Internal
| Unit code: | MGB235 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | 48 credit points of completed studies. |
| Equivalent: | MGX210, MGB210 |
Overview
The production of goods or services is the core activity of all organisations, irrespective of whether the organisation is part of the private sector, the public sector, or the not-for-profit sector. The operational performance of organisations is only made possible by the integrated support of other functional and administrative areas of the organisation. It is essential that you gain an understanding of the central issues of how operations produce organisational outputs, and how other functional and administrative areas contribute to the performance of this core activity. Monitoring and Managing Operational Performance focuses on providing you with a "manager's toolkit" for identifying, monitoring and enhancing the operational performance of organisations' socio-technical systems. By focusing on management tools, you will develop a critical awareness of the interdependence of human, technical, competitive, and financial domains of control.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management processes and procedures in a range of contexts. [KS 1.1, HO 2.1]
- Apply technology to various operations management processes to monitor business performance . [KS 1.2]Relates to: UG Business Capabilities: KS (1.2)
- Use operations management knowledge to identify, explain and analyse operational issues and challenges facing organisations in satisfying sustainable organisational goals. [KS 1.1, HO 2.1, 2.2, SE 5.2]
- Work in a team to formulate evidence-based responses to improve operational performance, taking into account diverse stakeholder needs. [TS 4.2] Relates to: UG Business Capabilities: TS (4.2)
- Use professional communication skills to present operations management knowledge and ideas in written forms. [PC 3.1]Relates to: UG Business Capabilities: PC (3.1)
Content
The unit builds on the major concepts introduced in Managing Strategically (MGB133) to provide a more concise view on organisational performance. It drives critical thinking of the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational issues in both goods and services organisations and how theory can provide possibilities for action.
- Managing operations (goods and services, value chain)
- Measuring performance; strategy and operations; corporate social responsibility
- Technology and processes
- Goods and services design;
- Capacity and facilities
- Supply chain management
- Forecasting and demand planning
- Managing inventories
- Lean Production
- Quality management and quality control
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
A wide range of approaches are utilised to create interactive learning experiences across lectures and tutorials. Lectures involve the use of videos, discussion, case analysis, and the analysis of theory. Tutorials utilise experiential exercises, case analysis, common forecasting tools, group and small group discussions, presentations and others.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The assessment in this unit aims to support your achievement of the learning objectives for both Discipline Knowledge and Other Graduate Capabilities. Assessment has been designed in order to allow you to:
- Receive feedback on your learning as you progress toward the development of knowledge, understanding, skills and attitudes (formative assessment); and
- Demonstrate your learning in order to achieve a final grade (summative assessment).
Students may be required to attend campus or an assessment centre for the purposes of assessment, regardless of the attendance mode for the unit.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
In this exploratory case study you will work in the role of a manager to examine how existing operations impact on the achievement of organisational goals. You will also use and apply technology to develop a dashboard to monitor ongoing performance.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), HO (2.1), PC (3.1)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Report
You will work in a team to analyse an emergent problem for a case organisation and identify the performance implications of the case. You will develop a range of evidence-based solutions that could be recommended to the organisation’s management team as a remedy for the performance problems and satisfying sustainable organisational goals. Your individual contributions to team processes will be evaluated through peer evaluation and based on the quality of positive team behaviours that contribute to team effectiveness.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), HO (2.2), TS (4.2), SE (5.2)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Final Exam
The examination will include a number of quantitative and qualitative operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the operational management of the organisation.
Formative or Summative: Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), HO (2.1)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Requirements to Study
Requirements
No additional requirements.
Costs
No additional costs.
Resources
See unit Canvas site for other resources.
There are no other costs associated with this unit.
Resource Materials
Prescribed text(s)
Stevenson, William J. (2024), Operations Management, Fourteenth Ed. New York, NY., McGraw-Hill Education.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: ULO1, ULO3, Case Study, Final Exam
HO (2.2): Independent Judgement and Decision-Making
KS (1.1): Discipline Knowledge
Relates to: ULO1, ULO3, Case Study, Report, Final Exam
KS (1.2): Technical and Technological Skills
Relates to: ULO2, Case Study, Final Exam
PC (3.1): Professional Communication (Written)
Relates to: ULO5, Case Study
SE (5.2): Global Social Responsibility
TS (4.2): Teamwork Knowledge and Skills
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
BS06 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
BS08 Bachelor of Business - International
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
Unit Outline: Semester 2 2025, Online
| Unit code: | MGB235 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | 48 credit points of completed studies. |
| Equivalent: | MGX210, MGB210 |
Overview
The production of goods or services is the core activity of all organisations, irrespective of whether the organisation is part of the private sector, the public sector, or the not-for-profit sector. The operational performance of organisations is only made possible by the integrated support of other functional and administrative areas of the organisation. It is essential that you gain an understanding of the central issues of how operations produce organisational outputs, and how other functional and administrative areas contribute to the performance of this core activity. Monitoring and Managing Operational Performance focuses on providing you with a "manager's toolkit" for identifying, monitoring and enhancing the operational performance of organisations' socio-technical systems. By focusing on management tools, you will develop a critical awareness of the interdependence of human, technical, competitive, and financial domains of control.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management processes and procedures in a range of contexts. [KS 1.1, HO 2.1]
- Apply technology to various operations management processes to monitor business performance . [KS 1.2]Relates to: UG Business Capabilities: KS (1.2)
- Use operations management knowledge to identify, explain and analyse operational issues and challenges facing organisations in satisfying sustainable organisational goals. [KS 1.1, HO 2.1, 2.2, SE 5.2]
- Work in a team to formulate evidence-based responses to improve operational performance, taking into account diverse stakeholder needs. [TS 4.2] Relates to: UG Business Capabilities: TS (4.2)
- Use professional communication skills to present operations management knowledge and ideas in written forms. [PC 3.1]Relates to: UG Business Capabilities: PC (3.1)
Content
The unit builds on the major concepts introduced in Managing Strategically (MGB133) to provide a more concise view on organisational performance. It drives critical thinking of the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational issues in both goods and services organisations and how theory can provide possibilities for action.
- Managing operations (goods and services, value chain)
- Measuring performance; strategy and operations; corporate social responsibility
- Technology and processes
- Goods and services design;
- Capacity and facilities
- Supply chain management
- Forecasting and demand planning
- Managing inventories
- Lean Production
- Quality management and quality control
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
A wide range of approaches are utilised to create interactive learning experiences across lectures and tutorials. Lectures involve the use of videos, discussion, case analysis, and the analysis of theory. Tutorials utilise experiential exercises, case analysis, common forecasting tools, group and small group discussions, presentations and others.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
The assessment in this unit aims to support your achievement of the learning objectives for both Discipline Knowledge and Other Graduate Capabilities. Assessment has been designed in order to allow you to:
- Receive feedback on your learning as you progress toward the development of knowledge, understanding, skills and attitudes (formative assessment); and
- Demonstrate your learning in order to achieve a final grade (summative assessment).
Students may be required to attend campus or an assessment centre for the purposes of assessment, regardless of the attendance mode for the unit.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Study
In this exploratory case study you will work in the role of a manager to examine how existing operations impact on the achievement of organisational goals. You will also use and apply technology to develop a dashboard to monitor ongoing performance.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), HO (2.1), PC (3.1)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Report
You will work in a team to analyse an emergent problem for a case organisation and identify the performance implications of the case. You will develop a range of evidence-based solutions that could be recommended to the organisation’s management team as a remedy for the performance problems and satisfying sustainable organisational goals. Your individual contributions to team processes will be evaluated through peer evaluation and based on the quality of positive team behaviours that contribute to team effectiveness.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), HO (2.2), TS (4.2), SE (5.2)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Final Exam
The examination will include a number of quantitative and qualitative operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the operational management of the organisation.
Formative or Summative: Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), HO (2.1)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Requirements to Study
Requirements
No additional requirements.
Costs
No additional costs.
Resources
See unit Canvas site for other resources.
There are no other costs associated with this unit.
Resource Materials
Prescribed text(s)
Stevenson, William J. (2024), Operations Management, Fourteenth Ed. New York, NY., McGraw-Hill Education.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: ULO1, ULO3, Case Study, Final Exam
HO (2.2): Independent Judgement and Decision-Making
KS (1.1): Discipline Knowledge
Relates to: ULO1, ULO3, Case Study, Report, Final Exam
KS (1.2): Technical and Technological Skills
Relates to: ULO2, Case Study, Final Exam
PC (3.1): Professional Communication (Written)
Relates to: ULO5, Case Study
SE (5.2): Global Social Responsibility
TS (4.2): Teamwork Knowledge and Skills
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
BS06 Bachelor of Business
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report
BS08 Bachelor of Business - International
- Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines.
Relates to: ULO1, ULO3, Case Study, Report, Final Exam - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: ULO3, Report - Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Relates to: ULO2, Case Study, Final Exam - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: ULO1, ULO3, Case Study, Final Exam - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: ULO3, Report - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: ULO5, Case Study - Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts.
Relates to: ULO4, Report