MGB228 Delivering Organisational Productivity in the Digital Age
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | MGB228 |
|---|---|
| Prerequisite(s): | 48cp of completed study |
| Equivalent(s): | MGB235 |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
Unit Outline: Semester 1 2027, Gardens Point, Internal
| Unit code: | MGB228 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | 48 credit points of completed study |
| Equivalent: | MGB235 |
Overview
Operations management is central to the performance and sustainability of organisations across all sectors. Effective operational performance depends on integrating human, technical, and administrative systems in ways that balance productivity and efficiency with sustainability. This unit equips you with a manager’s toolkit for monitoring, evaluating, and enhancing operational performance, with particular attention to how AI technologies can support more productive and sustainable practices. You will explore how Artificial Intelligence (AI)-enabled operations can optimise resource use, reduce waste, and build resilience, while also enabling new ways of creating, delivering, and capturing value. By focusing on both productivity and sustainability, the unit prepares you to lead operational improvements that contribute to long-term organisational viability in evolving business ecosystems.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management and sustainability, and digital capabilities to monitor, analyse and enhance operational performance and sustainability in a range of contexts. [KS 1.1, KS 1.2, HO 2.1, HO 2.2, SE 5.2]
- Work in a team to formulate evidence-based responses to improve operational performance and sustainability, taking into account diverse stakeholder needs. [HO 2.2, TS 4.2, SE 5.2]
- Use professional communication skills to present operations management knowledge and ideas in written forms. [PC 3.1]Relates to: UG Business Capabilities 2027: PC (3.1)
Content
The unit builds on the major concepts introduced in Managing Strategically (MGB133) to provide a more in-depth view on organisational performance. It drives critical thinking of the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational and sustainability issues in diverse organisations and how theory and evidence-based frameworks can provide guidance for action. Unit content includes:
Foundations of Sustainability and Responsible Operations
- Core principles of operations management and sustainability across sectors (i.e., private, public, NFP)
- Socio-technical systems: integrating human, technical, and administrative dimensions
Manager’s Toolkit for Monitoring and Enhancing Productivity
- Process mapping, workflow analysis, systems thinking, and Benchmarking and continuous improvement (e.g., Lean, Six Sigma basics)
- Performance measurement frameworks (e.g., KPIs, Balanced Scorecard, sustainability metrics)
AI and Digital Technologies in Operations
- Introduction to AI and digital tools in operations (e.g., automation, analytics, robotics, IoT)
- AI-enabled decision support, forecasting, scheduling, and resource optimisation: opportunities and limitations
Working in Groups
- Applying operations and productivity frameworks collaboratively in group tasks using structured approaches for effective collaboration (i.e., goal setting, task allocation, accountability)
- Using digital collaboration tools (e.g., project management platforms, shared workspaces)
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
1.2 Apply technical and digital capabilities, including emerging technologies such as AI and data analytics, to solve real-world business problems and drive innovation and transformation.
Higher Order Thinking Skills (HO)
2.1 Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
2.2 Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Professional Communication (PC)
3.1 Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
3.2 Communicate effectively and professionally in oral forms, demonstrating information literacy and the ability to engage, inform, and influence diverse audiences using appropriate technologies and presentation formats across varied business contexts.
Teamwork & Self (TS)
4.1 Engage in reflective practice and demonstrate responsibility and accountability for your own learning, professional development, and performance in a rapidly changing world of work.
4.2 Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles to analyse and respond to business issues with integrity, professionalism, and accountability.
5.2 Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Learning Approaches
The teaching and learning strategies applied in this unit are intended to maximise your involvement and engagement with the concepts that are being presented and to provide opportunities for you to develop thinking and practical skills in a supportive environment. Learning activties are structured to provide a dynamic learning environment to promote critical and analytical applications of theory and frameworks to real world cases. A wide range of approaches are utilised to create interactive learning experiences across learning activities.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester, which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to whole class
Assessment
Overview
Assessment in this unit is structured around authentic operation management work outputs, including the developing a dashboard of key operations performance indicators (efficiency, effectiveness, quality, sustainability), development and presentation of evidence-based recommendations to address operational performance problems and improve sustainable organisational goals.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Diagnostic Report
In this case study you will work in the role of a manager to examine how existing operations impact on the achievement of organisational goals. You will use and apply technology to develop a dashboard to monitor ongoing performance.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), PC (3.1), SE (5.2)
Assessment: Operational Performance Improvement Report
You will work in a team to analyse an emergent problem for a case organisation and identify the performance implications of the case. You will develop a range of evidence-based solutions that could be recommended to the organisation’s management team as a remedy for the performance problems and satisfying sustainable organisational goals.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assessment item is based on teamwork and provides evidence of achievement of associate unit learning outcomes and course learning outcomes. Individual submissions will not be accepted.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1, 2.2), PC (3.1), TS (4.2), SE (5.2)
Assessment: Invigilated Examination
The examination will include a number of quantitative and qualitative operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the sustainable operational management of the organisation.
The use of generative artificial intelligence (GenAI) tools is prohibited during this assessment.
The invigilated examination requires attendance on campus or at an assessment center, regardless of your attendance mode for the unit.
This assessment item is a Verified Identity Assessment. Requirements are provided on the unit Canvas site.
The late submission period does not apply, and no assignment extensions are available.
Formative or Summative: Summative
Business Capabilities (AoL goals): HO (2.1, 2.2), SE (5.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resources will be provided on the unit Canvas site.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with learning and teaching activities in this unit.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate) 2027
HO (2.1): Critical Analysis
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination
KS (1.1): Discipline Knowledge
Relates to: ULO1, Case Diagnostic Report
KS (1.2): Technical and Technological Skills
Relates to: ULO1, Case Diagnostic Report
PC (3.1): Professional Communication (Written)
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report
SE (5.2): Global Social Responsibility
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
TS (4.2): Teamwork Knowledge and Skills
Relates to: ULO2, Operational Performance Improvement Report
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
Relates to: ULO1, Case Diagnostic Report - Apply technical and digital capabilities, including emerging technologies such as AI, and data analytics, to solve real-world business problems and drive innovation and transformation.
Relates to: ULO1, Case Diagnostic Report - Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination - Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination - Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report - Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Relates to: ULO2, Operational Performance Improvement Report - Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
BS08 Bachelor of Business - International
- Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
Relates to: ULO1, Case Diagnostic Report - Apply technical and digital capabilities, including emerging technologies such as AI, and data analytics, to solve real-world business problems and drive innovation and transformation.
Relates to: ULO1, Case Diagnostic Report - Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination - Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination - Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report - Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Relates to: ULO2, Operational Performance Improvement Report - Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
Unit Outline: Semester 1 2027, Online
| Unit code: | MGB228 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | 48 credit points of completed study |
| Equivalent: | MGB235 |
Overview
Operations management is central to the performance and sustainability of organisations across all sectors. Effective operational performance depends on integrating human, technical, and administrative systems in ways that balance productivity and efficiency with sustainability. This unit equips you with a manager’s toolkit for monitoring, evaluating, and enhancing operational performance, with particular attention to how AI technologies can support more productive and sustainable practices. You will explore how Artificial Intelligence (AI)-enabled operations can optimise resource use, reduce waste, and build resilience, while also enabling new ways of creating, delivering, and capturing value. By focusing on both productivity and sustainability, the unit prepares you to lead operational improvements that contribute to long-term organisational viability in evolving business ecosystems.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management and sustainability, and digital capabilities to monitor, analyse and enhance operational performance and sustainability in a range of contexts. [KS 1.1, KS 1.2, HO 2.1, HO 2.2, SE 5.2]
- Work in a team to formulate evidence-based responses to improve operational performance and sustainability, taking into account diverse stakeholder needs. [HO 2.2, TS 4.2, SE 5.2]
- Use professional communication skills to present operations management knowledge and ideas in written forms. [PC 3.1]Relates to: UG Business Capabilities 2027: PC (3.1)
Content
The unit builds on the major concepts introduced in Managing Strategically (MGB133) to provide a more in-depth view on organisational performance. It drives critical thinking of the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational and sustainability issues in diverse organisations and how theory and evidence-based frameworks can provide guidance for action. Unit content includes:
Foundations of Sustainability and Responsible Operations
- Core principles of operations management and sustainability across sectors (i.e., private, public, NFP)
- Socio-technical systems: integrating human, technical, and administrative dimensions
Manager’s Toolkit for Monitoring and Enhancing Productivity
- Process mapping, workflow analysis, systems thinking, and Benchmarking and continuous improvement (e.g., Lean, Six Sigma basics)
- Performance measurement frameworks (e.g., KPIs, Balanced Scorecard, sustainability metrics)
AI and Digital Technologies in Operations
- Introduction to AI and digital tools in operations (e.g., automation, analytics, robotics, IoT)
- AI-enabled decision support, forecasting, scheduling, and resource optimisation: opportunities and limitations
Working in Groups
- Applying operations and productivity frameworks collaboratively in group tasks using structured approaches for effective collaboration (i.e., goal setting, task allocation, accountability)
- Using digital collaboration tools (e.g., project management platforms, shared workspaces)
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
1.2 Apply technical and digital capabilities, including emerging technologies such as AI and data analytics, to solve real-world business problems and drive innovation and transformation.
Higher Order Thinking Skills (HO)
2.1 Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
2.2 Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Professional Communication (PC)
3.1 Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
3.2 Communicate effectively and professionally in oral forms, demonstrating information literacy and the ability to engage, inform, and influence diverse audiences using appropriate technologies and presentation formats across varied business contexts.
Teamwork & Self (TS)
4.1 Engage in reflective practice and demonstrate responsibility and accountability for your own learning, professional development, and performance in a rapidly changing world of work.
4.2 Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles to analyse and respond to business issues with integrity, professionalism, and accountability.
5.2 Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Learning Approaches
The teaching and learning strategies applied in this unit are intended to maximise your involvement and engagement with the concepts that are being presented and to provide opportunities for you to develop thinking and practical skills in a supportive environment. Learning activties are structured to provide a dynamic learning environment to promote critical and analytical applications of theory and frameworks to real world cases. A wide range of approaches are utilised to create interactive learning experiences across learning activities.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester, which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to whole class
Assessment
Overview
Assessment in this unit is structured around authentic operation management work outputs, including the developing a dashboard of key operations performance indicators (efficiency, effectiveness, quality, sustainability), development and presentation of evidence-based recommendations to address operational performance problems and improve sustainable organisational goals.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Diagnostic Report
In this case study you will work in the role of a manager to examine how existing operations impact on the achievement of organisational goals. You will use and apply technology to develop a dashboard to monitor ongoing performance.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), PC (3.1), SE (5.2)
Assessment: Operational Performance Improvement Report
You will work in a team to analyse an emergent problem for a case organisation and identify the performance implications of the case. You will develop a range of evidence-based solutions that could be recommended to the organisation’s management team as a remedy for the performance problems and satisfying sustainable organisational goals.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assessment item is based on teamwork and provides evidence of achievement of associate unit learning outcomes and course learning outcomes. Individual submissions will not be accepted.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1, 2.2), PC (3.1), TS (4.2), SE (5.2)
Assessment: Invigilated Examination
The examination will include a number of quantitative and qualitative operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the sustainable operational management of the organisation.
The use of generative artificial intelligence (GenAI) tools is prohibited during this assessment.
The invigilated examination requires attendance on campus or at an assessment center, regardless of your attendance mode for the unit.
This assessment item is a Verified Identity Assessment. Requirements are provided on the unit Canvas site.
The late submission period does not apply, and no assignment extensions are available.
Formative or Summative: Summative
Business Capabilities (AoL goals): HO (2.1, 2.2), SE (5.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resources will be provided on the unit Canvas site.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with learning and teaching activities in this unit.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate) 2027
HO (2.1): Critical Analysis
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination
KS (1.1): Discipline Knowledge
Relates to: ULO1, Case Diagnostic Report
KS (1.2): Technical and Technological Skills
Relates to: ULO1, Case Diagnostic Report
PC (3.1): Professional Communication (Written)
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report
SE (5.2): Global Social Responsibility
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
TS (4.2): Teamwork Knowledge and Skills
Relates to: ULO2, Operational Performance Improvement Report
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
Relates to: ULO1, Case Diagnostic Report - Apply technical and digital capabilities, including emerging technologies such as AI, and data analytics, to solve real-world business problems and drive innovation and transformation.
Relates to: ULO1, Case Diagnostic Report - Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination - Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination - Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report - Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Relates to: ULO2, Operational Performance Improvement Report - Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
BS08 Bachelor of Business - International
- Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
Relates to: ULO1, Case Diagnostic Report - Apply technical and digital capabilities, including emerging technologies such as AI, and data analytics, to solve real-world business problems and drive innovation and transformation.
Relates to: ULO1, Case Diagnostic Report - Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination - Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination - Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report - Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Relates to: ULO2, Operational Performance Improvement Report - Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
Unit Outline: Semester 2 2027, Gardens Point, Internal
| Unit code: | MGB228 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | 48 credit points of completed study |
| Equivalent: | MGB235 |
Overview
Operations management is central to the performance and sustainability of organisations across all sectors. Effective operational performance depends on integrating human, technical, and administrative systems in ways that balance productivity and efficiency with sustainability. This unit equips you with a manager’s toolkit for monitoring, evaluating, and enhancing operational performance, with particular attention to how AI technologies can support more productive and sustainable practices. You will explore how Artificial Intelligence (AI)-enabled operations can optimise resource use, reduce waste, and build resilience, while also enabling new ways of creating, delivering, and capturing value. By focusing on both productivity and sustainability, the unit prepares you to lead operational improvements that contribute to long-term organisational viability in evolving business ecosystems.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management and sustainability, and digital capabilities to monitor, analyse and enhance operational performance and sustainability in a range of contexts. [KS 1.1, KS 1.2, HO 2.1, HO 2.2, SE 5.2]
- Work in a team to formulate evidence-based responses to improve operational performance and sustainability, taking into account diverse stakeholder needs. [HO 2.2, TS 4.2, SE 5.2]
- Use professional communication skills to present operations management knowledge and ideas in written forms. [PC 3.1]Relates to: UG Business Capabilities 2027: PC (3.1)
Content
The unit builds on the major concepts introduced in Managing Strategically (MGB133) to provide a more in-depth view on organisational performance. It drives critical thinking of the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational and sustainability issues in diverse organisations and how theory and evidence-based frameworks can provide guidance for action. Unit content includes:
Foundations of Sustainability and Responsible Operations
- Core principles of operations management and sustainability across sectors (i.e., private, public, NFP)
- Socio-technical systems: integrating human, technical, and administrative dimensions
Manager’s Toolkit for Monitoring and Enhancing Productivity
- Process mapping, workflow analysis, systems thinking, and Benchmarking and continuous improvement (e.g., Lean, Six Sigma basics)
- Performance measurement frameworks (e.g., KPIs, Balanced Scorecard, sustainability metrics)
AI and Digital Technologies in Operations
- Introduction to AI and digital tools in operations (e.g., automation, analytics, robotics, IoT)
- AI-enabled decision support, forecasting, scheduling, and resource optimisation: opportunities and limitations
Working in Groups
- Applying operations and productivity frameworks collaboratively in group tasks using structured approaches for effective collaboration (i.e., goal setting, task allocation, accountability)
- Using digital collaboration tools (e.g., project management platforms, shared workspaces)
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
1.2 Apply technical and digital capabilities, including emerging technologies such as AI and data analytics, to solve real-world business problems and drive innovation and transformation.
Higher Order Thinking Skills (HO)
2.1 Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
2.2 Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Professional Communication (PC)
3.1 Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
3.2 Communicate effectively and professionally in oral forms, demonstrating information literacy and the ability to engage, inform, and influence diverse audiences using appropriate technologies and presentation formats across varied business contexts.
Teamwork & Self (TS)
4.1 Engage in reflective practice and demonstrate responsibility and accountability for your own learning, professional development, and performance in a rapidly changing world of work.
4.2 Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles to analyse and respond to business issues with integrity, professionalism, and accountability.
5.2 Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Learning Approaches
The teaching and learning strategies applied in this unit are intended to maximise your involvement and engagement with the concepts that are being presented and to provide opportunities for you to develop thinking and practical skills in a supportive environment. Learning activties are structured to provide a dynamic learning environment to promote critical and analytical applications of theory and frameworks to real world cases. A wide range of approaches are utilised to create interactive learning experiences across learning activities.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester, which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to whole class
Assessment
Overview
Assessment in this unit is structured around authentic operation management work outputs, including the developing a dashboard of key operations performance indicators (efficiency, effectiveness, quality, sustainability), development and presentation of evidence-based recommendations to address operational performance problems and improve sustainable organisational goals.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Diagnostic Report
In this case study you will work in the role of a manager to examine how existing operations impact on the achievement of organisational goals. You will use and apply technology to develop a dashboard to monitor ongoing performance.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), PC (3.1), SE (5.2)
Assessment: Operational Performance Improvement Report
You will work in a team to analyse an emergent problem for a case organisation and identify the performance implications of the case. You will develop a range of evidence-based solutions that could be recommended to the organisation’s management team as a remedy for the performance problems and satisfying sustainable organisational goals.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assessment item is based on teamwork and provides evidence of achievement of associate unit learning outcomes and course learning outcomes. Individual submissions will not be accepted.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1, 2.2), PC (3.1), TS (4.2), SE (5.2)
Assessment: Invigilated Examination
The examination will include a number of quantitative and qualitative operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the sustainable operational management of the organisation.
The use of generative artificial intelligence (GenAI) tools is prohibited during this assessment.
The invigilated examination requires attendance on campus or at an assessment center, regardless of your attendance mode for the unit.
This assessment item is a Verified Identity Assessment. Requirements are provided on the unit Canvas site.
The late submission period does not apply, and no assignment extensions are available.
Formative or Summative: Summative
Business Capabilities (AoL goals): HO (2.1, 2.2), SE (5.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resources will be provided on the unit Canvas site.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with learning and teaching activities in this unit.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate) 2027
HO (2.1): Critical Analysis
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination
KS (1.1): Discipline Knowledge
Relates to: ULO1, Case Diagnostic Report
KS (1.2): Technical and Technological Skills
Relates to: ULO1, Case Diagnostic Report
PC (3.1): Professional Communication (Written)
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report
SE (5.2): Global Social Responsibility
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
TS (4.2): Teamwork Knowledge and Skills
Relates to: ULO2, Operational Performance Improvement Report
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
Relates to: ULO1, Case Diagnostic Report - Apply technical and digital capabilities, including emerging technologies such as AI, and data analytics, to solve real-world business problems and drive innovation and transformation.
Relates to: ULO1, Case Diagnostic Report - Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination - Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination - Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report - Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Relates to: ULO2, Operational Performance Improvement Report - Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
BS08 Bachelor of Business - International
- Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
Relates to: ULO1, Case Diagnostic Report - Apply technical and digital capabilities, including emerging technologies such as AI, and data analytics, to solve real-world business problems and drive innovation and transformation.
Relates to: ULO1, Case Diagnostic Report - Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination - Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination - Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report - Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Relates to: ULO2, Operational Performance Improvement Report - Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
Unit Outline: Semester 2 2027, Online
| Unit code: | MGB228 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | 48 credit points of completed study |
| Equivalent: | MGB235 |
Overview
Operations management is central to the performance and sustainability of organisations across all sectors. Effective operational performance depends on integrating human, technical, and administrative systems in ways that balance productivity and efficiency with sustainability. This unit equips you with a manager’s toolkit for monitoring, evaluating, and enhancing operational performance, with particular attention to how AI technologies can support more productive and sustainable practices. You will explore how Artificial Intelligence (AI)-enabled operations can optimise resource use, reduce waste, and build resilience, while also enabling new ways of creating, delivering, and capturing value. By focusing on both productivity and sustainability, the unit prepares you to lead operational improvements that contribute to long-term organisational viability in evolving business ecosystems.
Learning Outcomes
On successful completion of this unit you will be able to:
- Demonstrate and apply knowledge of operations management and sustainability, and digital capabilities to monitor, analyse and enhance operational performance and sustainability in a range of contexts. [KS 1.1, KS 1.2, HO 2.1, HO 2.2, SE 5.2]
- Work in a team to formulate evidence-based responses to improve operational performance and sustainability, taking into account diverse stakeholder needs. [HO 2.2, TS 4.2, SE 5.2]
- Use professional communication skills to present operations management knowledge and ideas in written forms. [PC 3.1]Relates to: UG Business Capabilities 2027: PC (3.1)
Content
The unit builds on the major concepts introduced in Managing Strategically (MGB133) to provide a more in-depth view on organisational performance. It drives critical thinking of the organisational implications of problems that can be encountered in managing operations. The unit content draws heavily upon practical examples of operational and sustainability issues in diverse organisations and how theory and evidence-based frameworks can provide guidance for action. Unit content includes:
Foundations of Sustainability and Responsible Operations
- Core principles of operations management and sustainability across sectors (i.e., private, public, NFP)
- Socio-technical systems: integrating human, technical, and administrative dimensions
Manager’s Toolkit for Monitoring and Enhancing Productivity
- Process mapping, workflow analysis, systems thinking, and Benchmarking and continuous improvement (e.g., Lean, Six Sigma basics)
- Performance measurement frameworks (e.g., KPIs, Balanced Scorecard, sustainability metrics)
AI and Digital Technologies in Operations
- Introduction to AI and digital tools in operations (e.g., automation, analytics, robotics, IoT)
- AI-enabled decision support, forecasting, scheduling, and resource optimisation: opportunities and limitations
Working in Groups
- Applying operations and productivity frameworks collaboratively in group tasks using structured approaches for effective collaboration (i.e., goal setting, task allocation, accountability)
- Using digital collaboration tools (e.g., project management platforms, shared workspaces)
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
1.2 Apply technical and digital capabilities, including emerging technologies such as AI and data analytics, to solve real-world business problems and drive innovation and transformation.
Higher Order Thinking Skills (HO)
2.1 Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
2.2 Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Professional Communication (PC)
3.1 Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
3.2 Communicate effectively and professionally in oral forms, demonstrating information literacy and the ability to engage, inform, and influence diverse audiences using appropriate technologies and presentation formats across varied business contexts.
Teamwork & Self (TS)
4.1 Engage in reflective practice and demonstrate responsibility and accountability for your own learning, professional development, and performance in a rapidly changing world of work.
4.2 Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles to analyse and respond to business issues with integrity, professionalism, and accountability.
5.2 Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Learning Approaches
The teaching and learning strategies applied in this unit are intended to maximise your involvement and engagement with the concepts that are being presented and to provide opportunities for you to develop thinking and practical skills in a supportive environment. Learning activties are structured to provide a dynamic learning environment to promote critical and analytical applications of theory and frameworks to real world cases. A wide range of approaches are utilised to create interactive learning experiences across learning activities.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester, which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to whole class
Assessment
Overview
Assessment in this unit is structured around authentic operation management work outputs, including the developing a dashboard of key operations performance indicators (efficiency, effectiveness, quality, sustainability), development and presentation of evidence-based recommendations to address operational performance problems and improve sustainable organisational goals.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Case Diagnostic Report
In this case study you will work in the role of a manager to examine how existing operations impact on the achievement of organisational goals. You will use and apply technology to develop a dashboard to monitor ongoing performance.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1, 1.2), PC (3.1), SE (5.2)
Assessment: Operational Performance Improvement Report
You will work in a team to analyse an emergent problem for a case organisation and identify the performance implications of the case. You will develop a range of evidence-based solutions that could be recommended to the organisation’s management team as a remedy for the performance problems and satisfying sustainable organisational goals.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assessment item is based on teamwork and provides evidence of achievement of associate unit learning outcomes and course learning outcomes. Individual submissions will not be accepted.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1, 2.2), PC (3.1), TS (4.2), SE (5.2)
Assessment: Invigilated Examination
The examination will include a number of quantitative and qualitative operational issues that you will have to solve, using the appropriate techniques and then discuss the implications of the solutions to the sustainable operational management of the organisation.
The use of generative artificial intelligence (GenAI) tools is prohibited during this assessment.
The invigilated examination requires attendance on campus or at an assessment center, regardless of your attendance mode for the unit.
This assessment item is a Verified Identity Assessment. Requirements are provided on the unit Canvas site.
The late submission period does not apply, and no assignment extensions are available.
Formative or Summative: Summative
Business Capabilities (AoL goals): HO (2.1, 2.2), SE (5.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resources will be provided on the unit Canvas site.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with learning and teaching activities in this unit.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate) 2027
HO (2.1): Critical Analysis
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination
KS (1.1): Discipline Knowledge
Relates to: ULO1, Case Diagnostic Report
KS (1.2): Technical and Technological Skills
Relates to: ULO1, Case Diagnostic Report
PC (3.1): Professional Communication (Written)
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report
SE (5.2): Global Social Responsibility
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
TS (4.2): Teamwork Knowledge and Skills
Relates to: ULO2, Operational Performance Improvement Report
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS05 Bachelor of Business
- Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
Relates to: ULO1, Case Diagnostic Report - Apply technical and digital capabilities, including emerging technologies such as AI, and data analytics, to solve real-world business problems and drive innovation and transformation.
Relates to: ULO1, Case Diagnostic Report - Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination - Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination - Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report - Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Relates to: ULO2, Operational Performance Improvement Report - Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination
BS08 Bachelor of Business - International
- Demonstrate and apply integrated business knowledge, combining disciplinary depth and interdisciplinary insight, to address complex and evolving business challenges.
Relates to: ULO1, Case Diagnostic Report - Apply technical and digital capabilities, including emerging technologies such as AI, and data analytics, to solve real-world business problems and drive innovation and transformation.
Relates to: ULO1, Case Diagnostic Report - Investigate complex business issues by critically analysing, evaluating, and synthesising theory and practice to generate evidence-based insights.
Relates to: ULO1, Operational Performance Improvement Report, Invigilated Examination - Exercise independent judgment and initiative to adapt and apply knowledge and skills for strategic planning, creative problem-solving, and effective decision-making in diverse, dynamic, and technology-enabled contexts.
Relates to: ULO1, ULO2, Operational Performance Improvement Report, Invigilated Examination - Communicate effectively and professionally in written forms, demonstrating information literacy and the ability to craft clear, purposeful, and audience-appropriate messages using suitable media and formats across diverse business contexts.
Relates to: ULO3, Case Diagnostic Report , Operational Performance Improvement Report - Collaborate effectively in diverse and digitally enabled team environments, applying teamwork knowledge and skills to achieve shared goals.
Relates to: ULO2, Operational Performance Improvement Report - Demonstrate and apply knowledge of socially responsible and sustainable business practices to address national and global business challenges in ways that create long-term value.
Relates to: ULO1, ULO2, Case Diagnostic Report , Operational Performance Improvement Report, Invigilated Examination