ENN515 Total Quality Management
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | ENN515 |
|---|---|
| Prerequisite(s): | EGH404 or entry to (BN87 or BQ87 or EN55 or EN54 or EN74 or EN77 or PH80 or PH71) |
| Equivalent(s): | ENQ515 |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
| CSP student contribution | $1,118 |
| Domestic tuition unit fee | $3,672 |
| International unit fee | $5,040 |
Unit Outline: Semester 1 2024, Gardens Point, Internal
| Unit code: | ENN515 |
|---|---|
| Credit points: | 12 |
| Pre-requisite: | EGH404 or entry to (BN87 or BQ87 or EN55 or EN54 or EN74 or EN77 or PH80 or PH71) |
| Equivalent: | ENQ515 |
| Coordinator: | Azharul Karim | azharul.karim@qut.edu.au |
Overview
To grow in the highly competitive global marketplace, organizations must maximize customer value and product quality. Total Quality Management (TQM) advocates the enterprise make optimum use of resources, technology, equipment, and the skills and knowledge of employees, suppliers and customers. Total Quality Management unit provides students with an understanding of the underlying philosophy, theory and practice of modern day quality management process. Quality Management has evolved beyond its roots in statistics and the quality control functions. Many consider TQM to be a framework for "excellent" management. The main themes of TQM are: a data-based approach to problem solving; an emphasis on organisational and behavioural considerations; a customer-oriented market-sensitive approach to designing and delivering both products and services; and finally, a desire and system approach for continual improvement.
Learning Outcomes
On successful completion of this unit you will be able to:
- Implement TQM analysis tools and methods in real world contexts
- Demonstrate TQM planning skills, including formulation and presentation of continuous quality improvement plans
- Perform gap analysis, benchmarking, cause and effect analysis and evaluation of measures for quality improvement.
Content
The content of this unit includes:
1.Quality as a competitive strategy;
2. The evolution of quality management; ISO9000;
3. Elements of quality systems (including Resource and Supply Chain Management; Knowledge Management and Training; Safety, the Environment and Sustainability) and the effective use of digital technology;
4.Basic and advanced tools of TQM (including statistical process control; customer measurements; managing change; benchmarking, the six-sigma approach, and the broader use of engineering management tools).
5. Continuous Improvement
Learning Approaches
Teaching and learning will include lectures, case studies, group discussions and project, class exercises and question and answer sessions. Although, the main part of the unit material will be delivered through lectures, some material will be delivered via Canvas, a learning platform.
Feedback on Learning and Assessment
Instant feedback will be provided to students for oral assessment components. A tutorial session will be organised to provide feedback to written assessments.
Assessment
Overview
You will be assessed on both team and individual work which underpins total quality management.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Problem Solving Tasks (PST)
You will be provided with a case study of an event that has taken place and will need to complete a Cause and Effect diagram, provide recommendations that would have reduced the risk or severity of the event, and identify TQM tools and practices that could have been implemented.
This is an assignment for the purposes of an extension.
Assessment: Team Based Project and Report
As part of a small team, you will select a real industry TQM related problem and apply appropriate tools and techniques to address the problem. The team report details are provided in the study guide. Further guidance will be provided as required during lectures or through Canvas.
This is an assignment for the purposes of an extension.
Assessment: Final exam
This will be a closed book exam for 2 hours that will cover concepts in lectures, tutorials and your group research project. TOA is a mixture of re-call of facts, problem solving using some of the techniques learnt in the class and to analyse the use of these techniques under given circumstances.
If campus access is restricted at the time of the central examination period/due date, an alternative, which may be a timed online assessment, will be offered. Individual students whose circumstances prevent their attendance on campus will be provided with an alternative assessment approach
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Resources
Resources available to the student will include lectures from both academics and industry guest lecturers. Resource materials will include references cited during lectures and prescribed texts. The student will also have access to consultation with the unit coordinator and industry guest lecturers.
Resource Materials
Prescribed text(s)
Rao A., Dambolena L.P., Kopp I., Martin R.J., Rafii F. & Schlesinger P.F. (1996) Total Quality Management: A Cross Functional Perspective. John Wiley & Sons: Chichester
Other
You are also required to use the following:
- The unit website on QUT's Canvas site.
- QUT Library Databases:
- QUT Cite| Write: You can access QUT cite/write online (Free download from QUT library)
Risk Assessment Statement
There are no extraordinary risks associated with the classroom/lecture activities in this unit.
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BN87 Master of Engineering Management
- Apply advanced engineering management knowledge, concepts and practices in managing engineering systems and assets
Relates to: ULO1, ULO2, ULO3, Team Based Project and Report, Final exam - Critically analyse and evaluate complex engineering management problems to achieve research informed solutions
Relates to: ULO1, ULO2, ULO3, Team Based Project and Report, Final exam - Apply systematic approaches to plan, design, execute and manage an engineering management project
Relates to: ULO1, ULO2, ULO3, Problem Solving Tasks (PST), Final exam - Communicate complex information effectively and succinctly, presenting high level reports, arguments and justifications in oral, written and visual forms to professional and non-specialist audiences.
Relates to: ULO1, ULO2, ULO3, Problem Solving Tasks (PST), Team Based Project and Report - Organise and manage time, tasks and projects independently, and collaboratively demonstrating the values and principles that shape engineering management decision making and professional accountability .
Relates to: ULO1, ULO2, ULO3, Problem Solving Tasks (PST), Team Based Project and Report
EN54 Master of Advanced Manufacturing
- Demonstrate and apply advanced and specialist theory-based discipline knowledge and concepts as they relate to contemporary practice in Advanced Manufacturing
Relates to: Problem Solving Tasks (PST), Final exam - Employ advanced specialist technical skills, analysis approaches, design, and data to the solution of problems in Advanced Manufacturing, critically evaluating solutions against practice-informed performance and whole-of-life requirements
Relates to: Problem Solving Tasks (PST), Team Based Project and Report, Final exam - Develop and employ professional leadership skills and management frameworks to deliver projects, lead teams, and enact change within Advanced Manufacturing
Relates to: Problem Solving Tasks (PST), Team Based Project and Report, Final exam - Implement professional communication and collaborative skills while engaging with stakeholders, exchanging ideas, and presenting complex information to specialist and non-specialist audiences
Relates to: Team Based Project and Report - Demonstrate ethical and socially responsible practice, recognising the importance of personal accountability, and reflective practice
Relates to: Team Based Project and Report - Enact a holistic approach to sustainability in Advanced Manufacturing that embodies the principals of efficient, green, circular, and clean
Relates to: Team Based Project and Report
EN55 Master of Professional Engineering
- Apply advanced and specialist knowledge, concepts and practices in engineering design, analysis management and sustainability.
Relates to: Problem Solving Tasks (PST), Final exam - Critically analyse and evaluate complex engineering problems to achieve research informed solutions.
Relates to: Problem Solving Tasks (PST), Team Based Project and Report, Final exam - Communicate complex information effectively and succinctly, presenting high level reports, arguments and justifications in oral, written and visual forms to professional and non specialist audiences.
Relates to: Problem Solving Tasks (PST), Team Based Project and Report - Organise and manage time, tasks and projects independently, and collaboratively demonstrating the values and principles that shape engineering decision making and professional accountability.
Relates to: Team Based Project and Report
EN74 Master of Advanced Manufacturing with Project Management
- Demonstrate and apply advanced and specialist theory-based discipline knowledge, concepts, methods and practices as they relate to contemporary practice in Advanced Manufacturing and Project Management domains
Relates to: Problem Solving Tasks (PST), Final exam - Employ advanced specialist technical skills, analysis approaches, design, and data to the solution of problems in Advanced Manufacturing and Project Management domains, critically evaluating solutions and practice-informed performance to deliver whole of life requirements and strategic objectives
Relates to: Problem Solving Tasks (PST), Team Based Project and Report, Final exam - Develop and employ professional leadership skills and management frameworks to deliver projects, lead teams, and enact change in Advanced Manufacturing and Project Management domains
Relates to: Problem Solving Tasks (PST), Team Based Project and Report, Final exam - Implement professional communication and collaborative skills while engaging with stakeholders, exchanging ideas, and presenting complex information to specialist and non-specialist audiences in Advanced Manufacturing and Project Management domains
Relates to: Team Based Project and Report - Demonstrate ethical and socially responsible practice, recognising the importance of personal accountability, and reflective practice, risk-informed judgements, and leadership
Relates to: Team Based Project and Report - Enact a holistic approach to sustainability in Advanced Manufacturing that embodies the principals of efficient, green, circular, and clean
Relates to: Team Based Project and Report
EN77 Master of Advanced Manufacturing with Data Analytics
- Demonstrate and apply advanced and specialist theory-based discipline knowledge, concepts, methods and practices as they relate to contemporary practice in Advanced Manufacturing and Data Analytics domains
Relates to: Problem Solving Tasks (PST), Final exam - Employ advanced specialist technical skills, analysis approaches, design, and data to the solution of problems in Advanced Manufacturing and Data Analytics domains, critically evaluating solutions and practice-informed performance to deliver whole of life requirements and strategic objectives
Relates to: Problem Solving Tasks (PST), Team Based Project and Report, Final exam - Develop and employ professional leadership skills and management frameworks to deliver projects, lead teams, and enact change in Advanced Manufacturing and Data Analytics domains
Relates to: Problem Solving Tasks (PST), Team Based Project and Report, Final exam - Implement professional communication and collaborative skills while engaging with stakeholders, exchanging ideas, and presenting complex information to specialist and non-specialist audiences in Advanced Manufacturing and Data Analytics domains
Relates to: Team Based Project and Report - Demonstrate ethical and socially responsible practice, recognising the importance of personal accountability, and reflective practice, risk-informed judgements, and leadership
Relates to: Team Based Project and Report - Enact a holistic approach to sustainability in Advanced Manufacturing that embodies the principals of efficient, green, circular, and clean
Relates to: Team Based Project and Report
EN79 Graduate Diploma in Engineering Studies
- Demonstrate and apply advanced discipline knowledge, concepts and practices as they relate to contemporary Engineering practice
Relates to: Problem Solving Tasks (PST), Final exam - Analyse and evaluate Engineering problems using technical approaches informed by contemporary practice and leading edge research to achieve innovative, critically informed solutions
Relates to: Problem Solving Tasks (PST), Team Based Project and Report, Final exam - Apply innovative, systematic approaches to plan, design, deliver and manage Engineering projects in a way that assures sustainable outcomes over their whole lifecycle
Relates to: Problem Solving Tasks (PST), Team Based Project and Report, Final exam - Effectively communicate Engineering problems, related complex data and information, and solutions in contemporary professional formats for diverse purposes and audiences
Relates to: Team Based Project and Report - Demonstrate ethically and socially responsible practice, recognising the importance of personal accountability and reflective practice when working in individual and collaborative modes
Relates to: Team Based Project and Report
PH71 Graduate Diploma in Applied Science
- Demonstrate advanced critical knowledge and specialised technical skills base on current research in medical physics
Relates to: ULO1, ULO3, Final exam - Demonstrate advanced knowledge and understanding of the main areas of medical physics
Relates to: ULO1, ULO3 - Effectively apply advanced discipline skills in the main areas of medical physics to meet an identified medical physics problem/requirement
Relates to: ULO1, ULO3 - Demonstrate higher order cognitive skills to critically assess knowledge and provide creative solutions to complex problems in research or the professional practice of medical physics
Relates to: ULO1, ULO3, Problem Solving Tasks (PST) - Systematically and critically assess current knowledge to solve complex problems within medical physics
Relates to: ULO1, ULO3 - Constructively, creatively and effectively apply advanced analytical skills to deal with complex issues within the field
Relates to: ULO1, ULO3 - Demonstrate creative problem solving and specialised professional skills in the domain of Medical Physics
Relates to: ULO1, ULO3 - Apply knowledge and skills and use appropriate communication strategies to transfer complex knowledge and ideas to a diverse audience
Relates to: ULO2 - Communicate effectively and professionally with peers, stakeholders and the broader community
Relates to: ULO2 - Demonstrate proficiency in all modes of professional and/or scholarly communication.
Relates to: ULO2 - Engage effectively across multicultural and/or interdisciplinary domains
Relates to: ULO2 - Apply acquired knowledge and skills to work with integrity within the professional context of Medical Physics.
Relates to: ULO2, Team Based Project and Report - Make sound judgement in a range of technical functions in various specialised contexts
Relates to: ULO2 - Autonomously plan and execute tasks within a varied and specialised technical context
Relates to: ULO2 - Apply self-management skills to successfully complete complex projects
Relates to: ULO2
PH80 Master of Applied Science
- Demonstrate advanced critical knowledge and specialised technical skills based on current research in medical physics
Relates to: ULO1, Final exam - Demonstrate higher order cognitive skills to critically assess knowledge and provide creative solutions to complex problems in research and/or the professional practice of medical physics
Relates to: ULO1, ULO2, ULO3, Problem Solving Tasks (PST) - Apply their knowledge and skills to design and use appropriate communication strategies to transfer complex knowledge and ideas to a diverse range of audience
Relates to: ULO2 - Apply acquired knowledge and skills to work with integrity within a varied and specialised professional contexts.
Relates to: ULO1, ULO3, Team Based Project and Report