AMN436 Developing Cultural Intelligence
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | AMN436 |
|---|---|
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
| Domestic tuition unit fee | $4,596 |
| International unit fee | $6,180 |
Unit Outline: Semester 1 2026, Gardens Point, Internal
| Unit code: | AMN436 |
|---|---|
| Credit points: | 12 |
Overview
In a globalised world, you will increasingly work alongside people from a variety of nationalities, ethnicities, and cultural backgrounds. While diverse perspectives can lead to more effective outcomes, they can also result in misunderstanding, frustration, poor team performance, unintentional offense, and lack of trust. This unit introduces Cultural Intelligence (CQ), which will help you adapt, relate, and work effectively with teams across cultures. You will develop your understanding of the key aspects of CQ by engaging with theoretical frameworks for interpreting differences in cultural behaviour, while also building the skills to respond appropriately and effectively in culturally diverse situations. This unit is especially valuable if you are seeking a global career, aiming to contribute to multicultural teams, or wanting to strengthen your global leadership capabilities.
Learning Outcomes
On successful completion of this unit you will be able to:
- Use the CQ personal profile to develop your cultural intelligence and compare your cultural values with those of others. [KS 1.1]Relates to: PG Business Capabilities: KS (1.1)
- Apply global cultural frameworks to plan for effective multicultural interactions and to navigate diverse cultural settings. [KS 1.1, HO 2.2]
- Critically analyse real world culturally diverse situations and cases using a global mindset, and develop effective business recommendations. [HO 2.1, PC 3.1]
- Reflect on your own cultural intelligence and adapt your behaviour in order to communicate and manage conflict effectively in culturally diverse contexts, and set goals for improving professional practice. [PC 3.1, TS 4.1, SE 5.2]
Content
Key topics in this unit include:
- Cultural intelligence assessment
- Cultural intelligence development plan
- Cultural value dimensions
- Interest, drive, and motivation to adapt interculturally
- Awareness and ability to plan considering one’s cultural understanding
- Adaptability when relating and working in culturally diverse environments
- Cultural intelligence and global leadership
- The CQ assessment tool, which evaluates effectiveness in diverse situations by measuring capabilities in four distinct areas:
- CQ Motivation – to interact with people from culturally diverse environments;
- CQ Knowledge – of the similarities and differences across cultures;
- CQ Strategy – an ability to purposefully plan interactions and;
- CQ Action – an ability to adapt and flex when interactions don’t go according to plan.
QUT Business Capabilities (Postgraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
1.2 Apply technical, technological and technical research skills to organise and interpret discipline knowledge, including theory and practice, to investigate business issues.
Higher Order Thinking Skills (HO)
2.1 Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
2.2 Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Professional Communication (PC)
3.1 Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
3.2 Use information literacy skills and communicate effectively and professionally in oral forms appropriate for diverse purposes, contexts and audiences.
Teamwork & Self (TS)
4.1 Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across a range of complex activities and contexts.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices of business in critically analysing and effectively responding to complex business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Learning Approaches
The unit is designed to inform, engage, and promote awareness and improvement of Cultural Intelligence (CQ). Activities will be interactive, both online and offline, and require prior reading and reflection on topics, issues, and case studies. You will complete a CQ assessment at the start of the unit and again at the end. The research-based CQ assessment tool evaluates your skills, capabilities, and cultural value orientations against worldwide benchmarks and norms. Throughout the unit, you will also develop practical strategies for working effectively in multicultural teams, enhancing your ability to lead, communicate, and make decisions in diverse global contexts.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
Assessment in this unit is designed to help you navigate cultural differences, build trust, and contribute to high-performing, culturally inclusive workplaces. You will create a cultural intelligence (CQ) development plan based on your personal CQ scores and reflect on your progress from the start to the end of the semester. Additionally, you will complete a real-world case study of a multicultural team to further develop and apply your intercultural skills. These assessments will also help you enhance your global leadership capabilities, improve your teamwork and communication skills in diverse settings, and prepare you for careers in international and multicultural environments.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: CQ Development Plan
Interpret your personal cultural intelligence (CQ) assessment results and explore their implications for your professional development. Based on this analysis, set clear goals for enhancing your personal CQ.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), PC (3.1), TS (4.1), SE (5.2)
Assessment: CQ Reflection and Case Study
Critically evaluate your development in cultural intelligence (CQ) and discuss how this growth contributes to your professional development. Conduct an in-depth analysis of a real-world case study and propose culturally intelligent strategies to address the identified challenges.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1), HO (2.2) PC (3.1), TS (4.1), SE (5.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Recommended text(s)
Liu, S., Volcic, A., & Gallois, C. (2023). Introducing intercultural communication: Global cultures and contexts (4th ed.). SAGE Publications Ltd.
Risk Assessment Statement
There are no out-of-the ordinary risks associated with learning and teaching activities in this unit.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Postgraduate)
HO (2.1): Critical Analysis
Relates to: ULO3, CQ Reflection and Case Study
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO2, CQ Reflection and Case Study
KS (1.1): Discipline and Professional Practice Knowledge
Relates to: ULO1, ULO2, CQ Development Plan
PC (3.1): Professional Communication (Written)
Relates to: ULO3, ULO4, CQ Development Plan, CQ Reflection and Case Study
SE (5.2): Global Social Responsibility
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
TS (4.1): Self-Reflection and Accountability
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS11 Master of Business
- Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
Relates to: ULO1, ULO2, CQ Development Plan - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study - Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
Relates to: ULO3, CQ Reflection and Case Study - Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Relates to: ULO2, CQ Reflection and Case Study - Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
Relates to: ULO3, ULO4, CQ Development Plan, CQ Reflection and Case Study - Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
Unit Outline: Semester 1 2026, Online
| Unit code: | AMN436 |
|---|---|
| Credit points: | 12 |
Overview
In a globalised world, you will increasingly work alongside people from a variety of nationalities, ethnicities, and cultural backgrounds. While diverse perspectives can lead to more effective outcomes, they can also result in misunderstanding, frustration, poor team performance, unintentional offense, and lack of trust. This unit introduces Cultural Intelligence (CQ), which will help you adapt, relate, and work effectively with teams across cultures. You will develop your understanding of the key aspects of CQ by engaging with theoretical frameworks for interpreting differences in cultural behaviour, while also building the skills to respond appropriately and effectively in culturally diverse situations. This unit is especially valuable if you are seeking a global career, aiming to contribute to multicultural teams, or wanting to strengthen your global leadership capabilities.
Learning Outcomes
On successful completion of this unit you will be able to:
- Use the CQ personal profile to develop your cultural intelligence and compare your cultural values with those of others. [KS 1.1]Relates to: PG Business Capabilities: KS (1.1)
- Apply global cultural frameworks to plan for effective multicultural interactions and to navigate diverse cultural settings. [KS 1.1, HO 2.2]
- Critically analyse real world culturally diverse situations and cases using a global mindset, and develop effective business recommendations. [HO 2.1, PC 3.1]
- Reflect on your own cultural intelligence and adapt your behaviour in order to communicate and manage conflict effectively in culturally diverse contexts, and set goals for improving professional practice. [PC 3.1, TS 4.1, SE 5.2]
Content
Key topics in this unit include:
- Cultural intelligence assessment
- Cultural intelligence development plan
- Cultural value dimensions
- Interest, drive, and motivation to adapt interculturally
- Awareness and ability to plan considering one’s cultural understanding
- Adaptability when relating and working in culturally diverse environments
- Cultural intelligence and global leadership
- The CQ assessment tool, which evaluates effectiveness in diverse situations by measuring capabilities in four distinct areas:
- CQ Motivation – to interact with people from culturally diverse environments;
- CQ Knowledge – of the similarities and differences across cultures;
- CQ Strategy – an ability to purposefully plan interactions and;
- CQ Action – an ability to adapt and flex when interactions don’t go according to plan.
QUT Business Capabilities (Postgraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
1.2 Apply technical, technological and technical research skills to organise and interpret discipline knowledge, including theory and practice, to investigate business issues.
Higher Order Thinking Skills (HO)
2.1 Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
2.2 Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Professional Communication (PC)
3.1 Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
3.2 Use information literacy skills and communicate effectively and professionally in oral forms appropriate for diverse purposes, contexts and audiences.
Teamwork & Self (TS)
4.1 Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across a range of complex activities and contexts.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices of business in critically analysing and effectively responding to complex business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Learning Approaches
The unit is designed to inform, engage, and promote awareness and improvement of Cultural Intelligence (CQ). Activities will be interactive, both online and offline, and require prior reading and reflection on topics, issues, and case studies. You will complete a CQ assessment at the start of the unit and again at the end. The research-based CQ assessment tool evaluates your skills, capabilities, and cultural value orientations against worldwide benchmarks and norms. Throughout the unit, you will also develop practical strategies for working effectively in multicultural teams, enhancing your ability to lead, communicate, and make decisions in diverse global contexts.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
Assessment in this unit is designed to help you navigate cultural differences, build trust, and contribute to high-performing, culturally inclusive workplaces. You will create a cultural intelligence (CQ) development plan based on your personal CQ scores and reflect on your progress from the start to the end of the semester. Additionally, you will complete a real-world case study of a multicultural team to further develop and apply your intercultural skills. These assessments will also help you enhance your global leadership capabilities, improve your teamwork and communication skills in diverse settings, and prepare you for careers in international and multicultural environments.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: CQ Development Plan
Interpret your personal cultural intelligence (CQ) assessment results and explore their implications for your professional development. Based on this analysis, set clear goals for enhancing your personal CQ.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), PC (3.1), TS (4.1), SE (5.2)
Assessment: CQ Reflection and Case Study
Critically evaluate your development in cultural intelligence (CQ) and discuss how this growth contributes to your professional development. Conduct an in-depth analysis of a real-world case study and propose culturally intelligent strategies to address the identified challenges.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1), HO (2.2) PC (3.1), TS (4.1), SE (5.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Recommended text(s)
Liu, S., Volcic, A., & Gallois, C. (2023). Introducing intercultural communication: Global cultures and contexts (4th ed.). SAGE Publications Ltd.
Risk Assessment Statement
There are no out-of-the ordinary risks associated with learning and teaching activities in this unit.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Postgraduate)
HO (2.1): Critical Analysis
Relates to: ULO3, CQ Reflection and Case Study
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO2, CQ Reflection and Case Study
KS (1.1): Discipline and Professional Practice Knowledge
Relates to: ULO1, ULO2, CQ Development Plan
PC (3.1): Professional Communication (Written)
Relates to: ULO3, ULO4, CQ Development Plan, CQ Reflection and Case Study
SE (5.2): Global Social Responsibility
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
TS (4.1): Self-Reflection and Accountability
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS11 Master of Business
- Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
Relates to: ULO1, ULO2, CQ Development Plan - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study - Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
Relates to: ULO3, CQ Reflection and Case Study - Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Relates to: ULO2, CQ Reflection and Case Study - Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
Relates to: ULO3, ULO4, CQ Development Plan, CQ Reflection and Case Study - Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
Unit Outline: Semester 2 2026, Gardens Point, Internal
| Unit code: | AMN436 |
|---|---|
| Credit points: | 12 |
| Coordinators: | Charmaine Glavas | charmaine.glavas@qut.edu.au |
Overview
In a globalised world, you will increasingly work alongside people from a variety of nationalities, ethnicities, and cultural backgrounds. While diverse perspectives can lead to more effective outcomes, they can also result in misunderstanding, frustration, poor team performance, unintentional offense, and lack of trust. This unit introduces Cultural Intelligence (CQ), which will help you adapt, relate, and work effectively with teams across cultures. You will develop your understanding of the key aspects of CQ by engaging with theoretical frameworks for interpreting differences in cultural behaviour, while also building the skills to respond appropriately and effectively in culturally diverse situations. This unit is especially valuable if you are seeking a global career, aiming to contribute to multicultural teams, or wanting to strengthen your global leadership capabilities.
Learning Outcomes
On successful completion of this unit you will be able to:
- Use the CQ personal profile to develop your cultural intelligence and compare your cultural values with those of others. [KS 1.1]Relates to: PG Business Capabilities: KS (1.1)
- Apply global cultural frameworks to plan for effective multicultural interactions and to navigate diverse cultural settings. [KS 1.1, HO 2.2]
- Critically analyse real world culturally diverse situations and cases using a global mindset, and develop effective business recommendations. [HO 2.1, PC 3.1]
- Reflect on your own cultural intelligence and adapt your behaviour in order to communicate and manage conflict effectively in culturally diverse contexts, and set goals for improving professional practice. [PC 3.1, TS 4.1, SE 5.2]
Content
Key topics in this unit include:
- Cultural intelligence assessment
- Cultural intelligence development plan
- Cultural value dimensions
- Interest, drive, and motivation to adapt interculturally
- Awareness and ability to plan considering one’s cultural understanding
- Adaptability when relating and working in culturally diverse environments
- Cultural intelligence and global leadership
- The CQ assessment tool, which evaluates effectiveness in diverse situations by measuring capabilities in four distinct areas:
- CQ Motivation – to interact with people from culturally diverse environments;
- CQ Knowledge – of the similarities and differences across cultures;
- CQ Strategy – an ability to purposefully plan interactions and;
- CQ Action – an ability to adapt and flex when interactions don’t go according to plan.
QUT Business Capabilities (Postgraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
1.2 Apply technical, technological and technical research skills to organise and interpret discipline knowledge, including theory and practice, to investigate business issues.
Higher Order Thinking Skills (HO)
2.1 Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
2.2 Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Professional Communication (PC)
3.1 Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
3.2 Use information literacy skills and communicate effectively and professionally in oral forms appropriate for diverse purposes, contexts and audiences.
Teamwork & Self (TS)
4.1 Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across a range of complex activities and contexts.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices of business in critically analysing and effectively responding to complex business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Learning Approaches
The unit is designed to inform, engage, and promote awareness and improvement of Cultural Intelligence (CQ). Activities will be interactive, both online and offline, and require prior reading and reflection on topics, issues, and case studies. You will complete a CQ assessment at the start of the unit and again at the end. The research-based CQ assessment tool evaluates your skills, capabilities, and cultural value orientations against worldwide benchmarks and norms. Throughout the unit, you will also develop practical strategies for working effectively in multicultural teams, enhancing your ability to lead, communicate, and make decisions in diverse global contexts.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
Assessment in this unit is designed to help you navigate cultural differences, build trust, and contribute to high-performing, culturally inclusive workplaces. You will create a cultural intelligence (CQ) development plan based on your personal CQ scores and reflect on your progress from the start to the end of the semester. Additionally, you will complete a real-world case study of a multicultural team to further develop and apply your intercultural skills. These assessments will also help you enhance your global leadership capabilities, improve your teamwork and communication skills in diverse settings, and prepare you for careers in international and multicultural environments.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: CQ Development Plan
Interpret your personal cultural intelligence (CQ) assessment results and explore their implications for your professional development. Based on this analysis, set clear goals for enhancing your personal CQ.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), PC (3.1), TS (4.1), SE (5.2)
Assessment: CQ Reflection and Case Study
Critically evaluate your development in cultural intelligence (CQ) and discuss how this growth contributes to your professional development. Conduct an in-depth analysis of a real-world case study and propose culturally intelligent strategies to address the identified challenges.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1), HO (2.2) PC (3.1), TS (4.1), SE (5.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Recommended text(s)
Liu, S., Volcic, A., & Gallois, C. (2023). Introducing intercultural communication: Global cultures and contexts (4th ed.). SAGE Publications Ltd.
Risk Assessment Statement
There are no out-of-the ordinary risks associated with learning and teaching activities in this unit.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Postgraduate)
HO (2.1): Critical Analysis
Relates to: ULO3, CQ Reflection and Case Study
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO2, CQ Reflection and Case Study
KS (1.1): Discipline and Professional Practice Knowledge
Relates to: ULO1, ULO2, CQ Development Plan
PC (3.1): Professional Communication (Written)
Relates to: ULO3, ULO4, CQ Development Plan, CQ Reflection and Case Study
SE (5.2): Global Social Responsibility
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
TS (4.1): Self-Reflection and Accountability
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS11 Master of Business
- Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
Relates to: ULO1, ULO2, CQ Development Plan - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study - Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
Relates to: ULO3, CQ Reflection and Case Study - Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Relates to: ULO2, CQ Reflection and Case Study - Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
Relates to: ULO3, ULO4, CQ Development Plan, CQ Reflection and Case Study - Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
Unit Outline: Semester 2 2026, Online
| Unit code: | AMN436 |
|---|---|
| Credit points: | 12 |
Overview
In a globalised world, you will increasingly work alongside people from a variety of nationalities, ethnicities, and cultural backgrounds. While diverse perspectives can lead to more effective outcomes, they can also result in misunderstanding, frustration, poor team performance, unintentional offense, and lack of trust. This unit introduces Cultural Intelligence (CQ), which will help you adapt, relate, and work effectively with teams across cultures. You will develop your understanding of the key aspects of CQ by engaging with theoretical frameworks for interpreting differences in cultural behaviour, while also building the skills to respond appropriately and effectively in culturally diverse situations. This unit is especially valuable if you are seeking a global career, aiming to contribute to multicultural teams, or wanting to strengthen your global leadership capabilities.
Learning Outcomes
On successful completion of this unit you will be able to:
- Use the CQ personal profile to develop your cultural intelligence and compare your cultural values with those of others. [KS 1.1]Relates to: PG Business Capabilities: KS (1.1)
- Apply global cultural frameworks to plan for effective multicultural interactions and to navigate diverse cultural settings. [KS 1.1, HO 2.2]
- Critically analyse real world culturally diverse situations and cases using a global mindset, and develop effective business recommendations. [HO 2.1, PC 3.1]
- Reflect on your own cultural intelligence and adapt your behaviour in order to communicate and manage conflict effectively in culturally diverse contexts, and set goals for improving professional practice. [PC 3.1, TS 4.1, SE 5.2]
Content
Key topics in this unit include:
- Cultural intelligence assessment
- Cultural intelligence development plan
- Cultural value dimensions
- Interest, drive, and motivation to adapt interculturally
- Awareness and ability to plan considering one’s cultural understanding
- Adaptability when relating and working in culturally diverse environments
- Cultural intelligence and global leadership
- The CQ assessment tool, which evaluates effectiveness in diverse situations by measuring capabilities in four distinct areas:
- CQ Motivation – to interact with people from culturally diverse environments;
- CQ Knowledge – of the similarities and differences across cultures;
- CQ Strategy – an ability to purposefully plan interactions and;
- CQ Action – an ability to adapt and flex when interactions don’t go according to plan.
QUT Business Capabilities (Postgraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge & Technical Skills (KS)
1.1 Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
1.2 Apply technical, technological and technical research skills to organise and interpret discipline knowledge, including theory and practice, to investigate business issues.
Higher Order Thinking Skills (HO)
2.1 Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
2.2 Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Professional Communication (PC)
3.1 Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
3.2 Use information literacy skills and communicate effectively and professionally in oral forms appropriate for diverse purposes, contexts and audiences.
Teamwork & Self (TS)
4.1 Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across a range of complex activities and contexts.
Social, Ethical & Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices of business in critically analysing and effectively responding to complex business issues.
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Learning Approaches
The unit is designed to inform, engage, and promote awareness and improvement of Cultural Intelligence (CQ). Activities will be interactive, both online and offline, and require prior reading and reflection on topics, issues, and case studies. You will complete a CQ assessment at the start of the unit and again at the end. The research-based CQ assessment tool evaluates your skills, capabilities, and cultural value orientations against worldwide benchmarks and norms. Throughout the unit, you will also develop practical strategies for working effectively in multicultural teams, enhancing your ability to lead, communicate, and make decisions in diverse global contexts.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the semester which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to the whole class
Assessment
Overview
Assessment in this unit is designed to help you navigate cultural differences, build trust, and contribute to high-performing, culturally inclusive workplaces. You will create a cultural intelligence (CQ) development plan based on your personal CQ scores and reflect on your progress from the start to the end of the semester. Additionally, you will complete a real-world case study of a multicultural team to further develop and apply your intercultural skills. These assessments will also help you enhance your global leadership capabilities, improve your teamwork and communication skills in diverse settings, and prepare you for careers in international and multicultural environments.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: CQ Development Plan
Interpret your personal cultural intelligence (CQ) assessment results and explore their implications for your professional development. Based on this analysis, set clear goals for enhancing your personal CQ.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): KS (1.1), PC (3.1), TS (4.1), SE (5.2)
Assessment: CQ Reflection and Case Study
Critically evaluate your development in cultural intelligence (CQ) and discuss how this growth contributes to your professional development. Conduct an in-depth analysis of a real-world case study and propose culturally intelligent strategies to address the identified challenges.
The ethical and responsible use of generative artificial intelligence (GenAI) tools is authorised in this assessment. See the relevant assessment details in Canvas for specific guidelines.
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1), HO (2.2) PC (3.1), TS (4.1), SE (5.2)
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Recommended text(s)
Liu, S., Volcic, A., & Gallois, C. (2023). Introducing intercultural communication: Global cultures and contexts (4th ed.). SAGE Publications Ltd.
Risk Assessment Statement
There are no out-of-the ordinary risks associated with learning and teaching activities in this unit.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Postgraduate)
HO (2.1): Critical Analysis
Relates to: ULO3, CQ Reflection and Case Study
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO2, CQ Reflection and Case Study
KS (1.1): Discipline and Professional Practice Knowledge
Relates to: ULO1, ULO2, CQ Development Plan
PC (3.1): Professional Communication (Written)
Relates to: ULO3, ULO4, CQ Development Plan, CQ Reflection and Case Study
SE (5.2): Global Social Responsibility
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
TS (4.1): Self-Reflection and Accountability
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS11 Master of Business
- Demonstrate and apply integrated and advanced discipline and professional practice knowledge, including knowledge of relevant research principles and methods.
Relates to: ULO1, ULO2, CQ Development Plan - Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues and critically reflect on the responsibilities and impacts of organisations in national and international business contexts.
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study - Critically investigate real world business issues and problems drawing on analysis, evaluation and synthesis of discipline knowledge, including theory and practice.
Relates to: ULO3, CQ Reflection and Case Study - Exercise creativity and intellectual independence and make informed decisions and judgements in planning, designing, and executing strategic and research-based responses to address real world issues and problems.
Relates to: ULO2, CQ Reflection and Case Study - Use information literacy skills and communicate effectively and professionally in written forms and using media appropriate for diverse purposes, contexts and audiences.
Relates to: ULO3, ULO4, CQ Development Plan, CQ Reflection and Case Study - Exercise self-reflection and accountability in applying knowledge and skills for own learning and effective practice.
Relates to: ULO4, CQ Development Plan, CQ Reflection and Case Study