AMB390 Bridging Cultures - International
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | AMB390 |
|---|---|
| Antirequisite(s): | AMB120 |
| Other requisite(s): | To enrol students must have completed 144cp (or equivalent to three semesters full-time study), have a course GPA of 4.5, which must include a minimum of 48cp of study in BS08 |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
| CSP student contribution | $2,124 |
| Pre-2021 CSP student contribution | $1,663 The pre-2021 commonwealth supported place (CSP) contribution amount only applies to students enrolled in a course prior to 2021. To learn more, visit our Understanding your fees page. |
| Domestic tuition unit fee | $3,204 |
| International unit fee | $4,512 |
Unit Outline: Semester 1 2025, Gardens Point, Internal
| Unit code: | AMB390 |
|---|---|
| Credit points: | 12 |
| Other Requisite: | To enrol students must have completed 144cp (or equivalent to three semesters full-time study), have a course GPA of 4.5, which must include a minimum of 48cp of study in BS08 |
| Anti-requisite: | AMB120 |
| Coordinator: | Charmaine Glavas | charmaine.glavas@qut.edu.au |
Overview
Understand the skills, behaviours and attitudes required to work effectively with people from different cultural backgrounds, and develop practical strategies to interpret difference and respond appropriately in culturally diverse situations. Our increasingly globalised workplaces need graduates with awareness, understanding, sensitivity to, and an ability to deal with cultural diversity. The knowledge and skills developed in this unit are particularly valuable for a range of international exchange students: those planning an outbound program and those already inbound, for shorter programs or full degrees at QUT. Students with an interest in intercultural communication and those who are learning or have learned a second language will also benefit from this unit. This unit is specifically designed for students enrolled in BS08 Bachelor of Business - International.
This is a designated unit which is essential to your course progression. Designated units include professional experience units, units requiring the development of particular skills, and units requiring demonstration of certain personal qualities. If you fail to achieve a satisfactory level of performance in a designated unit, you may be excluded from enrolment or will be put on academic probation. If you fail a designated unit twice within your course, you may be excluded. Supplementary assessment is not available on designated units.
Learning Outcomes
On successful completion of this unit you will be able to:
- Identify factors (knowledge, attitudes and skills) which influence the effectiveness of communication and behaviour in a range of cultural settings and with those from diverse cultural backgrounds;
- Explain how factors (knowledge, attitude and skills) contribute to the complexities of communicating and interacting with individuals, groups and organisations from other cultures;
- Implement appropriate planning, processes and behaviours to communicate and interact effectively in a range of cultural settings with those from a diverse cultural backgrounds;
- Identify, interpret and evaluate cultural strengths and weaknesses and identify and implement strategies for improvement ;
- Reflect on the importance of intercultural knowledge and skills with reference to your chosen business discipline.
Content
- Cultural intelligence and intercultural communication
- Definitions of Culture - visible and invisible
- Impediments to effective intercultural communication - ethnocentrism, stereotyping, prejudice
- Dimensions of cultural patters - power, time, directness, high and low context, face, politeness
- Language and culture - variations in communication function
- Communication styles
- Non-verbal communication
- Case studies in culture
- Study, work and life internationally
- Strategies to develop cultural intelligence
- Adapting to different cultures - transitions, culture shock
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
There will be a two-hour lecture and one-hour tutorial each week which aims to both inform and engage learners with concepts relevant to developing cultural intelligence. Sessions will be interactive and require prior reading and thinking about topics, issues and examples. Students will complete a cultural intelligence self-assessment at the commencement of the unit, and again at the completion of an international study, work and travel experience. The self-assessment examines capabilities and cultural value orientation against worldwide benchmarks and norms.
Feedback on Learning and Assessment
Assessment
Overview
Students may be required to attend campus or an assessment centre for the purposes of assessment, regardless of the attendance mode for the unit.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Cultural Intelligence Report
A report focused on cultural intelligence (CQ) and its assessment, theoretical background and application to transitions between cultures. The second part of the report involves a reflection on personal development on CQ assessment scores obtained at the beginning of the semester.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1), PC (3.1), TS (4.1)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Reflective Journal
Students develop a reflective journal focusing on their own intercultural intelligence experiences.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.2), PC (3.1), TS (4.1) SE (5.2)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Recommended text(s)
Liu, S, Volčič, Z & Gallois, C. (2023). Introducing Intercultural Communication: Global Cultures and Contexts. Fourth Edition. London: Sage Publishing
Other
A range of other resources, including online videos, will be provided on the Canvas site or viewed in lectures and tutorials.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: Cultural Intelligence Report
HO (2.2): Independent Judgement and Decision-Making
Relates to: Reflective Journal
PC (3.1): Professional Communication (Written)
Relates to: Cultural Intelligence Report, Reflective Journal
SE (5.2): Global Social Responsibility
Relates to: Reflective Journal
TS (4.1): Self-Reflection and Accountability
Relates to: Cultural Intelligence Report, Reflective Journal
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS08 Bachelor of Business - International
- Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: Reflective Journal - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: Cultural Intelligence Report - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: Reflective Journal - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: Cultural Intelligence Report, Reflective Journal - Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
Relates to: Cultural Intelligence Report, Reflective Journal
Unit Outline: Semester 1 2025, Online
| Unit code: | AMB390 |
|---|---|
| Credit points: | 12 |
| Other Requisite: | To enrol students must have completed 144cp (or equivalent to three semesters full-time study), have a course GPA of 4.5, which must include a minimum of 48cp of study in BS08 |
| Anti-requisite: | AMB120 |
Overview
Understand the skills, behaviours and attitudes required to work effectively with people from different cultural backgrounds, and develop practical strategies to interpret difference and respond appropriately in culturally diverse situations. Our increasingly globalised workplaces need graduates with awareness, understanding, sensitivity to, and an ability to deal with cultural diversity. The knowledge and skills developed in this unit are particularly valuable for a range of international exchange students: those planning an outbound program and those already inbound, for shorter programs or full degrees at QUT. Students with an interest in intercultural communication and those who are learning or have learned a second language will also benefit from this unit. This unit is specifically designed for students enrolled in BS08 Bachelor of Business - International.
This is a designated unit which is essential to your course progression. Designated units include professional experience units, units requiring the development of particular skills, and units requiring demonstration of certain personal qualities. If you fail to achieve a satisfactory level of performance in a designated unit, you may be excluded from enrolment or will be put on academic probation. If you fail a designated unit twice within your course, you may be excluded. Supplementary assessment is not available on designated units.
Learning Outcomes
On successful completion of this unit you will be able to:
- Identify factors (knowledge, attitudes and skills) which influence the effectiveness of communication and behaviour in a range of cultural settings and with those from diverse cultural backgrounds;
- Explain how factors (knowledge, attitude and skills) contribute to the complexities of communicating and interacting with individuals, groups and organisations from other cultures;
- Implement appropriate planning, processes and behaviours to communicate and interact effectively in a range of cultural settings with those from a diverse cultural backgrounds;
- Identify, interpret and evaluate cultural strengths and weaknesses and identify and implement strategies for improvement ;
- Reflect on the importance of intercultural knowledge and skills with reference to your chosen business discipline.
Content
- Cultural intelligence and intercultural communication
- Definitions of Culture - visible and invisible
- Impediments to effective intercultural communication - ethnocentrism, stereotyping, prejudice
- Dimensions of cultural patters - power, time, directness, high and low context, face, politeness
- Language and culture - variations in communication function
- Communication styles
- Non-verbal communication
- Case studies in culture
- Study, work and life internationally
- Strategies to develop cultural intelligence
- Adapting to different cultures - transitions, culture shock
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
There will be a two-hour lecture and one-hour tutorial each week which aims to both inform and engage learners with concepts relevant to developing cultural intelligence. Sessions will be interactive and require prior reading and thinking about topics, issues and examples. Students will complete a cultural intelligence self-assessment at the commencement of the unit, and again at the completion of an international study, work and travel experience. The self-assessment examines capabilities and cultural value orientation against worldwide benchmarks and norms.
Feedback on Learning and Assessment
Assessment
Overview
Students may be required to attend campus or an assessment centre for the purposes of assessment, regardless of the attendance mode for the unit.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Cultural Intelligence Report
A report focused on cultural intelligence (CQ) and its assessment, theoretical background and application to transitions between cultures. The second part of the report involves a reflection on personal development on CQ assessment scores obtained at the beginning of the semester.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1), PC (3.1), TS (4.1)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Reflective Journal
Students develop a reflective journal focusing on their own intercultural intelligence experiences.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.2), PC (3.1), TS (4.1) SE (5.2)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Recommended text(s)
Liu, S, Volčič, Z & Gallois, C. (2023). Introducing Intercultural Communication: Global Cultures and Contexts. Fourth Edition. London: Sage Publishing
Other
A range of other resources, including online videos, will be provided on the Canvas site or viewed in lectures and tutorials.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: Cultural Intelligence Report
HO (2.2): Independent Judgement and Decision-Making
Relates to: Reflective Journal
PC (3.1): Professional Communication (Written)
Relates to: Cultural Intelligence Report, Reflective Journal
SE (5.2): Global Social Responsibility
Relates to: Reflective Journal
TS (4.1): Self-Reflection and Accountability
Relates to: Cultural Intelligence Report, Reflective Journal
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS08 Bachelor of Business - International
- Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: Reflective Journal - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: Cultural Intelligence Report - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: Reflective Journal - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: Cultural Intelligence Report, Reflective Journal - Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
Relates to: Cultural Intelligence Report, Reflective Journal
Unit Outline: Semester 2 2025, Gardens Point, Internal
| Unit code: | AMB390 |
|---|---|
| Credit points: | 12 |
| Other Requisite: | To enrol students must have completed 144cp (or equivalent to three semesters full-time study), have a course GPA of 4.5, which must include a minimum of 48cp of study in BS08 |
| Anti-requisite: | AMB120 |
| Coordinator: | Charmaine Glavas | charmaine.glavas@qut.edu.au |
Overview
Understand the skills, behaviours and attitudes required to work effectively with people from different cultural backgrounds, and develop practical strategies to interpret difference and respond appropriately in culturally diverse situations. Our increasingly globalised workplaces need graduates with awareness, understanding, sensitivity to, and an ability to deal with cultural diversity. The knowledge and skills developed in this unit are particularly valuable for a range of international exchange students: those planning an outbound program and those already inbound, for shorter programs or full degrees at QUT. Students with an interest in intercultural communication and those who are learning or have learned a second language will also benefit from this unit. This unit is specifically designed for students enrolled in BS08 Bachelor of Business - International.
This is a designated unit which is essential to your course progression. Designated units include professional experience units, units requiring the development of particular skills, and units requiring demonstration of certain personal qualities. If you fail to achieve a satisfactory level of performance in a designated unit, you may be excluded from enrolment or will be put on academic probation. If you fail a designated unit twice within your course, you may be excluded. Supplementary assessment is not available on designated units.
Learning Outcomes
On successful completion of this unit you will be able to:
- Identify factors (knowledge, attitudes and skills) which influence the effectiveness of communication and behaviour in a range of cultural settings and with those from diverse cultural backgrounds;
- Explain how factors (knowledge, attitude and skills) contribute to the complexities of communicating and interacting with individuals, groups and organisations from other cultures;
- Implement appropriate planning, processes and behaviours to communicate and interact effectively in a range of cultural settings with those from a diverse cultural backgrounds;
- Identify, interpret and evaluate cultural strengths and weaknesses and identify and implement strategies for improvement ;
- Reflect on the importance of intercultural knowledge and skills with reference to your chosen business discipline.
Content
- Cultural intelligence and intercultural communication
- Definitions of Culture - visible and invisible
- Impediments to effective intercultural communication - ethnocentrism, stereotyping, prejudice
- Dimensions of cultural patters - power, time, directness, high and low context, face, politeness
- Language and culture - variations in communication function
- Communication styles
- Non-verbal communication
- Case studies in culture
- Study, work and life internationally
- Strategies to develop cultural intelligence
- Adapting to different cultures - transitions, culture shock
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
There will be a two-hour lecture and one-hour tutorial each week which aims to both inform and engage learners with concepts relevant to developing cultural intelligence. Sessions will be interactive and require prior reading and thinking about topics, issues and examples. Students will complete a cultural intelligence self-assessment at the commencement of the unit, and again at the completion of an international study, work and travel experience. The self-assessment examines capabilities and cultural value orientation against worldwide benchmarks and norms.
Feedback on Learning and Assessment
Assessment
Overview
Students may be required to attend campus or an assessment centre for the purposes of assessment, regardless of the attendance mode for the unit.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Cultural Intelligence Report
A report focused on cultural intelligence (CQ) and its assessment, theoretical background and application to transitions between cultures. The second part of the report involves a reflection on personal development on CQ assessment scores obtained at the beginning of the semester.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1), PC (3.1), TS (4.1)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Reflective Journal
Students develop a reflective journal focusing on their own intercultural intelligence experiences.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.2), PC (3.1), TS (4.1) SE (5.2)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Recommended text(s)
Liu, S, Volčič, Z & Gallois, C. (2023). Introducing Intercultural Communication: Global Cultures and Contexts. Fourth Edition. London: Sage Publishing
Other
A range of other resources, including online videos, will be provided on the Canvas site or viewed in lectures and tutorials.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: Cultural Intelligence Report
HO (2.2): Independent Judgement and Decision-Making
Relates to: Reflective Journal
PC (3.1): Professional Communication (Written)
Relates to: Cultural Intelligence Report, Reflective Journal
SE (5.2): Global Social Responsibility
Relates to: Reflective Journal
TS (4.1): Self-Reflection and Accountability
Relates to: Cultural Intelligence Report, Reflective Journal
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS08 Bachelor of Business - International
- Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: Reflective Journal - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: Cultural Intelligence Report - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: Reflective Journal - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: Cultural Intelligence Report, Reflective Journal - Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
Relates to: Cultural Intelligence Report, Reflective Journal
Unit Outline: Semester 2 2025, Online
| Unit code: | AMB390 |
|---|---|
| Credit points: | 12 |
| Other Requisite: | To enrol students must have completed 144cp (or equivalent to three semesters full-time study), have a course GPA of 4.5, which must include a minimum of 48cp of study in BS08 |
| Anti-requisite: | AMB120 |
Overview
Understand the skills, behaviours and attitudes required to work effectively with people from different cultural backgrounds, and develop practical strategies to interpret difference and respond appropriately in culturally diverse situations. Our increasingly globalised workplaces need graduates with awareness, understanding, sensitivity to, and an ability to deal with cultural diversity. The knowledge and skills developed in this unit are particularly valuable for a range of international exchange students: those planning an outbound program and those already inbound, for shorter programs or full degrees at QUT. Students with an interest in intercultural communication and those who are learning or have learned a second language will also benefit from this unit. This unit is specifically designed for students enrolled in BS08 Bachelor of Business - International.
This is a designated unit which is essential to your course progression. Designated units include professional experience units, units requiring the development of particular skills, and units requiring demonstration of certain personal qualities. If you fail to achieve a satisfactory level of performance in a designated unit, you may be excluded from enrolment or will be put on academic probation. If you fail a designated unit twice within your course, you may be excluded. Supplementary assessment is not available on designated units.
Learning Outcomes
On successful completion of this unit you will be able to:
- Identify factors (knowledge, attitudes and skills) which influence the effectiveness of communication and behaviour in a range of cultural settings and with those from diverse cultural backgrounds;
- Explain how factors (knowledge, attitude and skills) contribute to the complexities of communicating and interacting with individuals, groups and organisations from other cultures;
- Implement appropriate planning, processes and behaviours to communicate and interact effectively in a range of cultural settings with those from a diverse cultural backgrounds;
- Identify, interpret and evaluate cultural strengths and weaknesses and identify and implement strategies for improvement ;
- Reflect on the importance of intercultural knowledge and skills with reference to your chosen business discipline.
Content
- Cultural intelligence and intercultural communication
- Definitions of Culture - visible and invisible
- Impediments to effective intercultural communication - ethnocentrism, stereotyping, prejudice
- Dimensions of cultural patters - power, time, directness, high and low context, face, politeness
- Language and culture - variations in communication function
- Communication styles
- Non-verbal communication
- Case studies in culture
- Study, work and life internationally
- Strategies to develop cultural intelligence
- Adapting to different cultures - transitions, culture shock
QUT Business Capabilities (Undergraduate)
The content and assessment in this unit are aligned to a selection of the following set of QUT Business Capabilities, also known as Assurance of Learning Goals (AoLs). Developing these capabilities will assist you to meet the desired graduate outcomes set at QUT and equip you with the knowledge and skills to succeed in your chosen career.
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated discipline (including technical) knowledge across the broad field of business with depth in one or more core business disciplines
1.2 Apply technical and technological skills appropriate and effective for real world business purposes and contexts.
Higher Order Thinking (HO)
2.1 Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice
2.2 Exercise independent judgment and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Professional Communication (PC)
3.1 Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts
3.2 Use information literacy skills, and communicate effectively and professionally in oral forms, appropriate for diverse purposes and contexts.
Teamwork and Self (TS)
4.1 Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
4.2 Apply teamwork knowledge and skills for effective collaboration across diverse purposes and contexts
Social, Ethical and Global Understanding (SE)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices in analysing and responding to business issues
5.2 Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Learning Approaches
There will be a two-hour lecture and one-hour tutorial each week which aims to both inform and engage learners with concepts relevant to developing cultural intelligence. Sessions will be interactive and require prior reading and thinking about topics, issues and examples. Students will complete a cultural intelligence self-assessment at the commencement of the unit, and again at the completion of an international study, work and travel experience. The self-assessment examines capabilities and cultural value orientation against worldwide benchmarks and norms.
Feedback on Learning and Assessment
Assessment
Overview
Students may be required to attend campus or an assessment centre for the purposes of assessment, regardless of the attendance mode for the unit.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Cultural Intelligence Report
A report focused on cultural intelligence (CQ) and its assessment, theoretical background and application to transitions between cultures. The second part of the report involves a reflection on personal development on CQ assessment scores obtained at the beginning of the semester.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.1), PC (3.1), TS (4.1)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Reflective Journal
Students develop a reflective journal focusing on their own intercultural intelligence experiences.
Formative or Summative: Formative and Summative
Business Capabilities (AoL goals): HO (2.2), PC (3.1), TS (4.1) SE (5.2)
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Recommended text(s)
Liu, S, Volčič, Z & Gallois, C. (2023). Introducing Intercultural Communication: Global Cultures and Contexts. Fourth Edition. London: Sage Publishing
Other
A range of other resources, including online videos, will be provided on the Canvas site or viewed in lectures and tutorials.
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Undergraduate)
HO (2.1): Critical Analysis
Relates to: Cultural Intelligence Report
HO (2.2): Independent Judgement and Decision-Making
Relates to: Reflective Journal
PC (3.1): Professional Communication (Written)
Relates to: Cultural Intelligence Report, Reflective Journal
SE (5.2): Global Social Responsibility
Relates to: Reflective Journal
TS (4.1): Self-Reflection and Accountability
Relates to: Cultural Intelligence Report, Reflective Journal
Course Learning Outcomes
This unit is designed to support your development of the following course/study area learning outcomes.BS08 Bachelor of Business - International
- Demonstrate and apply knowledge of socially responsible behaviour in analysing and addressing business issues in national and international business contexts.
Relates to: Reflective Journal - Investigate real world business issues and situations through the effective analysis, evaluation and synthesis of theory and practice.
Relates to: Cultural Intelligence Report - Exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.
Relates to: Reflective Journal - Use information literacy skills, and communicate effectively and professionally in written forms and using media appropriate for diverse purposes and contexts.
Relates to: Cultural Intelligence Report, Reflective Journal - Exercise self-reflection, responsibility and accountability in relation to own learning and professional practice.
Relates to: Cultural Intelligence Report, Reflective Journal