GSZ608 Managing Stakeholder Relationships
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | GSZ608 |
|---|---|
| Assumed Knowledge: | Completion of 'Managing Stakeholder Relationships' Active Learning Module or equivalent is assumed knowledge. |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
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Unit Outline: Flexible Period - 08A 2024, Online (Start Date: 22 Jul 2024)
| Unit code: | GSZ608 |
|---|---|
| Credit points: | 12 |
| Assumed Knowledge: | Completion of 'Managing Stakeholder Relationships' Professional Development Module or equivalent is assumed knowledge. |
Overview
The aim of stakeholder relationship management is to influence stakeholder attitudes, decisions, and actions for mutual benefit. Developing and maintaining good stakeholder relationships is a vital function of leaders who need to achieve outcomes for the enterprise through projects or strategic initiatives. Identifying stakeholders and managing their expectations requires excellent analytical and communication skills and an understanding of what drives the individuals involved with the project. Good stakeholder management not only ensures the working environment runs smoothly, it helps to mitigate risk, align business goals and eliminate delays.
Learning Outcomes
On successful completion of this unit you will be able to:
- Understand when and how to apply stakeholder relationship practices appropriately to achieve high performance outcomes.
- Adapt approaches to stakeholder relationship management to suit the organisational context and stage in the relationships development lifecycle.
- Identify or analyse factors to build organisational capability and capacity in stakeholder relationship lifecycle.
- Design a comprehensive strategy to build organisational capacity to develop and sustain collaborative stakeholder relationships.
Content
The topics covered in this unit have been developed to provide students with a broad grasp of the principles of managing stakeholder relationships. Topics explored will include:
- Stakeholder Management models and frameworks
- Choosing a Strategic approach to stakeholder engagement
- Leadership for strong relationships with key stakeholders
- Managing stakeholders in crisis situations
- Building Organisational capability in stakeholder relationship Management
Course Learning Outcomes (Postgraduate - Executive)
The Graduate School of Business has established the Assurance of Learning (AoL) Goals to meet contemporary industry needs and standards. Achieving these learning outcomes will assist you to meet the desired graduate outcomes set at QUT - aligned with other internationally renowned business schools. Students will develop the following capabilities relevant to a contemporary global and sustainable business environment:
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated and advanced theoretical and practical knowledge (including systems thinking approaches, multidisciplinary frameworks and knowledge of research principles and methods) that incorporate recent development in business disciplines and professional practice.
1.2 Apply advanced technical and technological knowledge and skills to critically reflect on, evaluate and contribute to developments that enhance innovative, sustainable and effective business performance in local, national and global business environments.
Higher Order Thinking (HO)
2.1 Provide evidence of effective analysis, interpretation, evaluation and synthesis of complex data, theories, ideas, issues and situations and demonstrate knowledge of how research and inquiry can be used to interpret, contribute to and create theoretical and practical knowledge.
2.2 Provide evidence of higher order thinking including creativity, judgement, cognitive flexibility and critical reflection in designing, planning and implementing strategies and solutions for effective performance in complex business environments.
Professional Communication (PC)
3.1 Demonstrate advanced use of language and argumentation in written communication, including digital communication, to frame strategic and influential responses to engage, persuade, negotiate, collaborate and lead in diverse and complex contexts and for diverse audiences.
3.2 Demonstrate advanced use of language and argumentation in oral communication, including digital communication, to frame strategic and influential responses to engage, persuade, negotiate, collaborate and lead across diverse and complex contexts and for diverse audiences.
Self and Leadership (SL)
4.1 Demonstrate adaptive personal leadership and accountability, including self-awareness, reflective practice and foresight in adapting and applying knowledge and skills to inform and influence effective and innovative practice.
4.2 Lead, manage and foster the development of collaborative teams that value and leverage the diverse knowledge and skills of others to contribute to the development of robust, adaptable and sustainable courses of action.
Social, Ethical and Cultural Understanding (SEC)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices of business, to contribute to responsible organisational governance and citizenship in local, national and global business environments.
5.2 Apply knowledge and skills to demonstrate, interpret and critically reflect on, appropriate culturally and socially inclusive and responsible decisions and actions across diverse social and cultural contexts.
Learning Approaches
This unit is presented in two components: a professional development module and a credential unit. Both involve online learning and the completion of readings and activities prior to intensive face-to-face workshops and/or virtual classrooms and work applied assessments. Students engage in reflective practice as they apply theories and technical skills to their work, sharing their experience with peers and synthesising these experiences with academic principles. Activities and assessment equip students to apply analytical skills and concepts for investigating and evaluating a range of issues in workplace context.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the teaching period, which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to whole class
Assessment
Overview
Academic Honesty
QUT is committed to maintaining high academic standards to protect the value of its qualifications. To assist you in assuring the academic integrity of your assessment you are encouraged to make use of the support materials and services available to help you consider and check your assessment items. A breach of academic integrity is regarded as student misconduct and can lead to the imposition of penalties Important information about the university's approach to academic integrity of assessment is on your unit site. This unit may use content matching software to assist in verifying that original work has been submitted.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Essay
Assessment Name: Stakeholder Relationship Management Organisational Analysis
Description: Students are required to prepare an essay critically evaluating the arrangements adopted by an organisation with which they are familiar (at organisational, business unit, or functional level) for strategic stakeholder management.
Formative or Summative: Formative and Summative
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Report
Assessment Name: Building Organisational Capability in SRM
Description: Building on the analysis undertaken for Assessment 1, the student is required to prepare a report presenting a comprehensive strategy (supported by relevant recommendations) to enhance stakeholder relationship management, including building the relationship management capability of the organisation.
Formative or Summative: Summative
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Academic Integrity
Students are expected to engage in learning and assessment at QUT with honesty, transparency and fairness. Maintaining academic integrity means upholding these principles and demonstrating valuable professional capabilities based on ethical foundations.
Failure to maintain academic integrity can take many forms. It includes cheating in examinations, plagiarism, self-plagiarism, collusion, and submitting an assessment item completed by another person (e.g. contract cheating). It can also include providing your assessment to another entity, such as to a person or website.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Further details of QUT’s approach to academic integrity are outlined in the Academic integrity policy and the Student Code of Conduct. Breaching QUT’s Academic integrity policy is regarded as student misconduct and can lead to the imposition of penalties ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Prescribed text(s)
Nil
Other
GSZ608 Canvas site
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit. You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to
view the Emergency video.
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Postgraduate Executive)
HO (2.1): Critical Analysis
Relates to: ULO1, ULO2, ULO4, Essay, Report
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO2, ULO4, Essay, Report
KS (1.1): Advanced Discipline and Professional Practice Knowledge
Relates to: ULO1, ULO2, ULO3, ULO4, Essay, Report
KS (1.2): Advanced Technical and Technological Skills
PC (3.1): Professional Communication (Written)
Relates to: ULO4, Essay, Report