GSZ603 Communicating for Results
To view more information for this unit, select Unit Outline from the list below. Please note the teaching period for which the Unit Outline is relevant.
| Unit code: | GSZ603 |
|---|---|
| Antirequisite(s): | GSN407, GSZ407 |
| Assumed Knowledge: | Completion of "Communicating for Results" Active Learning Module is assumed knowledge. |
| Credit points: | 12 |
| Timetable | Details in HiQ, if available |
| Availabilities |
|
Unit Outline: Flexible Period - 06A 2024, Online (Start Date: 27 May 2024)
| Unit code: | GSZ603 |
|---|---|
| Credit points: | 12 |
| Assumed Knowledge: | Completion of “Communicating for Results” Professional Development Module is assumed knowledge. |
| Anti-requisite: | GSN407, GSZ407 |
Overview
Whether contributing to or running meetings, negotiating, making presentations, coaching, writing, or engaging remote stakeholders and staff, communication is at the heart of a manager's work. As an individual's role broadens to encompass enterprise-wide responsibilities their skills need to embrace communicating direction and vision. Successful teams and organisations depend upon managers having a sound understanding of communication processes and a realistic awareness of their own communication behaviours, including listening, questioning, framing and persuading - both in one-to-one and one-to-many contexts.
Learning Outcomes
On successful completion of this unit you will be able to:
- Identify and analyse key issues in workplace communication; for example, coaching, negotiation, influencing, feedback, teamwork, problem-solving.
- Identify, evaluate and address your own communication strengths and areas for improvement.
- Analyse and apply current communication theories to workplace issues.
- Propose solutions or improvements to address key issues that managers of complex organisational environments face in a specific workplace context.
Content
The topics covered in this unit have been developed to provide students with a broad grasp of communicating for results and the effective principles. Topics explored will include:
- Communication and Leadership in the organisation
- Interpersonal Communication Challenges
- Communication and the role of conversation
- Challenging conversations
- Influencing up
- Communication and negotiation
Course Learning Goals (Postgraduate - Executive)
The Graduate School of Business has established the Assurance of Learning (AoL) Goals to meet contemporary industry needs and standards. Achieving these learning outcomes will assist you to meet the desired graduate outcomes set at QUT - aligned with other internationally renowned business schools. Students will develop the following capabilities relevant to a contemporary global and sustainable business environment:
Knowledge and Technological Skills (KS)
1.1 Demonstrate and apply integrated and advanced theoretical and practical knowledge (including systems thinking approaches, multidisciplinary frameworks and knowledge of research principles and methods) that incorporate recent development in business disciplines and professional practice.
1.2 Apply advanced technical and technological knowledge and skills to critically reflect on, evaluate and contribute to developments that enhance innovative, sustainable and effective business performance in local, national and global business environments.
Higher Order Thinking (HO)
2.1 Provide evidence of effective analysis, interpretation, evaluation and synthesis of complex data, theories, ideas, issues and situations and demonstrate knowledge of how research and inquiry can be used to interpret, contribute to and create theoretical and practical knowledge.
2.2 Provide evidence of higher order thinking including creativity, judgement, cognitive flexibility and critical reflection in designing, planning and implementing strategies and solutions for effective performance in complex business environments.
Professional Communication (PC)
3.1 Demonstrate advanced use of language and argumentation in written communication, including digital communication, to frame strategic and influential responses to engage, persuade, negotiate, collaborate and lead in diverse and complex contexts and for diverse audiences.
3.2 Demonstrate advanced use of language and argumentation in oral communication, including digital communication, to frame strategic and influential responses to engage, persuade, negotiate, collaborate and lead across diverse and complex contexts and for diverse audiences.
Self and Leadership (SL)
4.1 Demonstrate adaptive personal leadership and accountability, including self-awareness, reflective practice and foresight in adapting and applying knowledge and skills to inform and influence effective and innovative practice.
4.2 Lead, manage and foster the development of collaborative teams that value and leverage the diverse knowledge and skills of others to contribute to the development of robust, adaptable and sustainable courses of action.
Social, Ethical and Cultural Understanding (SEC)
5.1 Demonstrate and apply knowledge of ethical and legal principles and practices of business, to contribute to responsible organisational governance and citizenship in local, national and global business environments.
5.2 Apply knowledge and skills to demonstrate, interpret and critically reflect on, appropriate culturally and socially inclusive and responsible decisions and actions across diverse social and cultural contexts.
Learning Approaches
This unit is presented in two components: a professional development module and a credential unit. Both involve online learning and the completion of readings and activities prior to intensive face-to-face workshops and/or virtual classrooms and work applied assessments. Students engage in reflective practice as they apply theories and technical skills to their work, sharing their experience with peers and synthesising these experiences with academic principles. Activities and assessment equip students to apply analytical skills and concepts for investigating and evaluating a range of issues in workplace context.
Feedback on Learning and Assessment
Students will receive feedback in various forms throughout the teaching period, which may include:
- Informal: worked examples, such as verbal feedback in class, personal consultation
- Formal: in writing, such as checklists (e.g. criteria sheets), written commentary
- Direct: to individual students, either in written form or in consultation
- Indirect: to whole class
Assessment
Overview
Academic Honesty
QUT is committed to maintaining high academic standards to protect the value of its qualifications. To assist you in assuring the academic integrity of your assessment you are encouraged to make use of the support materials and services available to help you consider and check your assessment items. A breach of academic integrity is regarded as student misconduct and can lead to the imposition of penalties Important information about the university's approach to academic integrity of assessment is on your unit site. This unit may use content matching software to assist in verifying that original work has been submitted.
Unit Grading Scheme
7- point scale
Assessment Tasks
Assessment: Persuasive Written Proposal
Students are required to develop a persuasively written proposal for an improvement in communication practice or strategy relevant to their organisation. Students are assessed on their ability to write a cohesive, professional document that addresses a clearly stated problem, issue, or situation and achieves clearly stated persuasive purpose.
Formative or Summative: Formative and Summative
This assignment is eligible for the 48-hour late submission period and assignment extensions.
Assessment: Oral Presentation & Fact Sheet
Students are required to deliver a professional oral presentation designed to persuade your audience of the merits of your written proposal.
Formative or Summative: Formative and Summative
Academic Integrity
Academic integrity is a commitment to undertaking academic work and assessment in a manner that is ethical, fair, honest, respectful and accountable.
The Academic Integrity Policy sets out the range of conduct that can be a failure to maintain the standards of academic integrity. This includes, cheating in exams, plagiarism, self-plagiarism, collusion and contract cheating. It also includes providing fraudulent or altered documentation in support of an academic concession application, for example an assignment extension or a deferred exam.
You are encouraged to make use of QUT’s learning support services, resources and tools to assure the academic integrity of your assessment. This includes the use of text matching software that may be available to assist with self-assessing your academic integrity as part of the assessment submission process.
Breaching QUT’s Academic Integrity Policy or engaging in conduct that may defeat or compromise the purpose of assessment can lead to a finding of student misconduct (Code of Conduct – Student) and result in the imposition of penalties under the Management of Student Misconduct Policy, ranging from a grade reduction to exclusion from QUT.
Resources
Resource Materials
Prescribed text(s)
Nil
Other
GSZ603 Canvas site
Risk Assessment Statement
There are no out-of-the-ordinary risks associated with lectures or tutorials in this unit.
You should, however, familiarise yourself with evacuation procedures operating in the buildings in which you attend classes and take the time to view the Emergency video
Standards/Competencies
This unit is designed to support your development of the following standards\competencies.
QUT Business Capabilities (Postgraduate Executive)
HO (2.1): Critical Analysis
HO (2.2): Independent Judgement and Decision-Making
Relates to: ULO3, ULO4, Persuasive Written Proposal
KS (1.1): Advanced Discipline and Professional Practice Knowledge
Relates to: ULO1, ULO3, ULO4, Persuasive Written Proposal, Oral Presentation & Fact Sheet
KS (1.2): Advanced Technical and Technological Skills
Relates to: ULO1, ULO3, ULO4, Oral Presentation & Fact Sheet
PC (3.1): Professional Communication (Written)
Relates to: ULO2, ULO3, ULO4, Persuasive Written Proposal
PC (3.2): Professional Communication (Oral)
Relates to: ULO2, Oral Presentation & Fact Sheet
SL (4.1): Personal Leadership, Accountability and Reflective Practice
Relates to: ULO1, ULO2, ULO3, ULO4, Persuasive Written Proposal